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Archive 2023 · Nikon Z 9 Issue

Steelhant
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p.1 #1 · p.1 #1 · Nikon Z 9 Issue

Hello, I have the camera for just over a year and all has been great, I updated latest firmware and now not sure if it's the firmware but the camera has been locking up when focusing on the subject,,, I may get 10 plus frames off and then it stops,,,I shut it off to the off position and the camera stays on showing the locked screen... I remove the battery and it works for a bit then it happens again...any ideas...should I reinstall the firmware again ? And i tried different cards.

Thanks,
Chuck

Jan 02, 2023 at 06:05 PM

sjms
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p.1 #2 · p.1 #2 · Nikon Z 9 Issue

the latest firmware being 3.01 correct?
reinstall the firmware

Jan 02, 2023 at 06:14 PM

Steelhant
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p.1 #3 · p.1 #3 · Nikon Z 9 Issue

Yes Thanks that's what I going to do !

Jan 02, 2023 at 06:58 PM

Charles Loy
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p.1 #4 · p.1 #4 · Nikon Z 9 Issue

interested to know if the camera will allow a reinstall. I tried once, camera messaged it is up to date.

Jan 02, 2023 at 07:49 PM

Steelhant
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p.1 #5 · p.1 #5 · Nikon Z 9 Issue

I didn't use my already download file and started from scratch...3.01..the camera downloaded the firmware..I tried the camera....in the house but all seems fine now...out tomorrow and hope its fixed.

Thanks for the responses ..

Jan 02, 2023 at 08:24 PM

Steelhant
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p.1 #6 · p.1 #6 · Nikon Z 9 Issue

Well I thought camera was fixed but having same issue with camera locking...I did both external and internal camera resets ...reprogrammed and will try again !! Crazy but it doesn't happen all the time...

Thanks,
Chuck

Jan 10, 2023 at 10:55 AM

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p.1 #7 · p.1 #7 · Nikon Z 9 Issue

HI HO! HI HO! The shop is where we go. Apologies to Mr. Disney

Jan 10, 2023 at 01:27 PM

Steelhant
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p.1 #8 · p.1 #8 · Nikon Z 9 Issue

I did the factory and internal resets..Camera is working fine again...

Thanks,
Chuck

Jan 15, 2023 at 07:26 PM

DandL
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p.1 #9 · p.1 #9 · Nikon Z 9 Issue

I'm following this thread, so please keep us updated. Hope your fix continues to work.

Thanks,
Doug

Jan 18, 2023 at 01:13 PM

BCDan
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p.1 #10 · p.1 #10 · Nikon Z 9 Issue

Chuck,

I used my Z9 extensively over the past year and experienced the same thing several times. At first I thought it was “user error;” some odd combination of bumping the wrong buttons at once. Then, firmware 2.11 came out in August: “Fixed an issue that in very rare circumstances would cause the camera to stop responding.”

Read more: https://nikonrumors.com/2022/08/29/nikon-z9-firmware-update-version-2-11-released.aspx/#ixzz7qtdlRMAX

Naturally, I loaded the firmware ASAP and I was thrilled that the lockups should be fixed.

Imagine my disappointment when a few days later it happened again.

I’ll spare you the long story, but if I were you I’d contact Nikon ASAP. I imagine what you experienced is similar to this video:

By all means, make a video of the issue if it repeats, document all the details you can think of, I had two pages of settings, modes, etc. Let Nikon know you understand that this is occurring in some other Z9s. Mine has been in the hands of Nikon Canada Service since I’m Canadian. They’ve had it for three weeks and they tell me they are working with the engineers in Japan to troubleshoot.

Here’s the bad news: You say you’ve had your camera for over a year. I expect that means your warranty just expired. Still, Nikon might honor the warranty for this issue, but don’t wait.

The other bit of bad news: For some, this is the behavior experienced before the Z9 “bricked.”

The one thing I did differently than in the linked video was I turned the power off and waited, about 30 seconds. At that point it would “turn off” on its own. Others have pulled the battery without waiting. I honestly don’t know, but I’m guessing that it’s better to let the camera do what it does on its own, if it will, than to pull the battery. Others, had a brick when they reinserted the battery. That said, the last time I had this happen I waited about 2-3 minutes and then I did pull the battery. Fortunately, it worked normally after I waited about 30 seconds and then reinserted the battery.

Good luck!

Dan

Jan 19, 2023 at 09:42 PM

Steelhant
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p.1 #11 · p.1 #11 · Nikon Z 9 Issue

Thanks for your response...that's what was happening... But I did the resets and I have shot over a thousand shots using all function buttons and so far no issues !

Hope it holds up,
Chuck

Jan 21, 2023 at 12:26 AM

BCDan
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p.1 #12 · p.1 #12 · Nikon Z 9 Issue

Chuck, like you, I hope your camera holds up.

Some had their Z9 exhibit the lockups soon after purchase and frequently. In my case it was rarely, no more than 10 times in 500,000 shutter counts. Totally unpredictable. No more than five times after firmware 2.11 as I recall at this point. (I was using it for sports four or five days per week, for six or more hours per day, usually frequent bursts of 20fps.)

Still, I think you would be best off if you notified Nikon that you are experiencing the issue. Get it on record, in an email. It might help if six months from now it bricks on you. Otherwise, Nikon is likely to say, “You’re six months out of warranty and it just happened. Send it in and we’ll bill you for the repair.”

Best of luck to you. Most of all enjoy the camera, it’s great and a lot of fun to use!

Dan

Jan 21, 2023 at 01:03 PM

Steelhant
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p.1 #13 · p.1 #13 · Nikon Z 9 Issue

I do have a email on record, with a case number! So far so good and shot a lot yesterday .

Thank You,
Chuck

Jan 22, 2023 at 05:25 PM

Steelhant
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p.1 #14 · p.1 #14 · Nikon Z 9 Issue

It worked great for a while, but now it's locking up again......Going back to Nikon, let you know what happens....out of warranty so i'm getting ready for the stick !!

Feb 10, 2023 at 09:53 PM

BCDan
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p.1 #15 · p.1 #15 · Nikon Z 9 Issue

Chuck, Good luck. Hopefully, Nikon will honor the warranty, even though it's expired. Let me know how it goes.
I sent my Z9 into Nikon Canada on December 21. Because of the holidays they didn't really get to work on it until January 7th or so and they are still working on it. I told them to keep it until it's truly fixed. The good thing is they are working with the engineers in Japan on the issue. The bad thing about that is it probably goes very slowly with the time zone difference.
Again, good luck!
Dan

Feb 10, 2023 at 10:32 PM

Steelhant
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p.1 #16 · p.1 #16 · Nikon Z 9 Issue

Not happy but I got a response from Nikon..copied from my invoice...

THE INTERNAL FLASH IS NOT WORKING LOCKS UP
CONTROL BUTTON/KNOB/LEVER NOT WORKING

My warranty is about 4 weeks past..$ 485 and that so far an estimate !

Feb 15, 2023 at 06:32 PM

BCDan
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p.1 #17 · p.1 #17 · Nikon Z 9 Issue

At least you have a diagnosis Chuck.
I sent my Z9 to Nikon Canada over 7 weeks ago. As of a few days ago all I've received was an emai stating "Nikon Japan, still investigating. It will take a little bit of time."
It sounds like you'll have your camera much sooner than I'll have mine.
I hope to hear more good new from you.
Dan

Feb 15, 2023 at 06:53 PM

Steelhant
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p.1 #18 · p.1 #18 · Nikon Z 9 Issue

Well I received the Z9 back today...the invoice was only $163.3 instead of the initial invoice of $ 485.00 tried to call just to see what was up but they are closed Saturday ..just curious what they found..invoice doesn't say much other than checked everything !

They cleaned everything, camera looks new again...

Feb 25, 2023 at 01:11 PM

BCDan
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p.1 #19 · p.1 #19 · Nikon Z 9 Issue

Chuck,
I'll be interested to hear what you learn.
On my end, all I can tell you is I sent mine in 66 days ago, still no word since I last posted.
Do keep us posted please on how it all works out.
Dan

Feb 25, 2023 at 04:44 PM

Steelhant
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p.1 #20 · p.1 #20 · Nikon Z 9 Issue

I'll be interested to hear what you learn.

I called today and not much info other than I got charged a lot less...I guess the issue they thought in the original invoice was not found . maybe something in the firmware... they went and cleaned the sensor.....went through everything...camera looks new and for now working fine .

Feb 27, 2023 at 05:03 PM

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