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Archive 2022 · Anybody ever figure out R5 (sensor burning?) issue?

  
 
ubedaaa
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p.1 #1 · p.1 #1 · Anybody ever figure out R5 (sensor burning?) issue?


Hi All,

Hope everybody is doing well!

My search for a definitive explanation/solution to this issue hasn't yielded results, so I'm hoping that the FM community can enlighten me. More than anything, I just want to become more knowledgeable so that if this is user error, I don't repeat it. My apologies in advance for the iPhone pictures, I don't have another body at the moment.

I purchased this R5 body not even a year ago in like-new condition from a reputable seller here on FM. It's not a gray market body and has always been stored/transported in a ThinkTank/climate-controlled environment. The majority of work that I've done in the last few months with this body is event and portrait work.

My Google search yielded that maybe it's an issue with RF lenses burning the sensor either during normal use (backlit scenes?) and/or leaving a lens attached to the body with no lens cap on in the sun. I can definitively say that I've had maybe one portrait session where, for brief moments, I shot some backlit scenes during a warm day and in the evening. I don't shoot video, body has never overheated, etc. Shutter count is only 8,600.

I just sent the body in to CPS and it came back with a clean bill of health, so either the tech. ignored the issue, or idk what else. I saw that for some users in other countries, Canon called it user error and charged for repairs, but idk how I feel about that.


What do y'all think?





see the edge around the sensor









Sep 02, 2022 at 09:47 PM
runamuck
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p.1 #2 · p.1 #2 · Anybody ever figure out R5 (sensor burning?) issue?


I shoot Nikon but I have never harmed a sensor by leaving a lens on in the sun. I have seen shutters with hole burned from pointing at the sun during an eclipse but the sensor was never harmed. I have used my Z6 for 18 month and never ha a problem like this. I shoot lot of sunsets and never had a problem. Maybe a lens cap at all times is needed?


Sep 02, 2022 at 11:16 PM
Gochugogi
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p.1 #3 · p.1 #3 · Anybody ever figure out R5 (sensor burning?) issue?


Must be some issues with the sun since I get a warming every time my R7 shuts down to put the lens cap on. Plus, the lens always stops all the way down—maybe to reduce damage?


Sep 03, 2022 at 12:54 AM
ubedaaa
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p.1 #4 · p.1 #4 · Anybody ever figure out R5 (sensor burning?) issue?


runamuck wrote:
I shoot Nikon but I have never harmed a sensor by leaving a lens on in the sun. I have seen shutters with hole burned from pointing at the sun during an eclipse but the sensor was never harmed. I have used my Z6 for 18 month and never ha a problem like this. I shoot lot of sunsets and never had a problem. Maybe a lens cap at all times is needed?



My experience is the same as yours and I don't shoot anything sun-related, so no idea how this might have been caused. The thought of having to walk around with a lens cap 24/7 is so impractical and unfortunately, I haven't seen anywhere where Canon acknowledges this or offers a solution... such a bummer! Thanks for the response!



Sep 03, 2022 at 12:14 PM
ubedaaa
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p.1 #5 · p.1 #5 · Anybody ever figure out R5 (sensor burning?) issue?


Gochugogi wrote:
Must be some issues with the sun since I get a warming every time my R7 shuts down to put the lens cap on. Plus, the lens always stops all the way down—maybe to reduce damage?


I get the same thing on my R5, but never really paid it much mind, since if I'm not actively shooting, everything is stored in a roller and/or at home. I mean, I've shut my camera off while over my shoulder during shoots where I'm walkings a lot between destinations, but have serious doubts/would be incredulous if I needed to have a lens cap on my camera in these instances to prevent this...




Sep 03, 2022 at 12:19 PM
Tom_W
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p.1 #6 · p.1 #6 · Anybody ever figure out R5 (sensor burning?) issue?


I think the concept is that the mirrorless is always in "live view", meaning there's no shutter protecting the sensor. So if you point your lens at the sun for prolonged periods, it can potentially damage the sensor. I would think that this would be much more of a concern with a long telephoto, which not only magnifies the image but also concentrates infrared/heat towards the sensor.

I haven't heard of anybody having a camera damaged by this, but I've never left my camera on and pointed at the sun very long either.



Sep 03, 2022 at 12:57 PM
Wolf_P
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p.1 #7 · p.1 #7 · Anybody ever figure out R5 (sensor burning?) issue?


If you turn off an R5 the shutter will close and thus protect the sensor. So there is no need to have a lens cap on.


Sep 03, 2022 at 02:50 PM
StephenS_CP
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p.1 #8 · p.1 #8 · Anybody ever figure out R5 (sensor burning?) issue?


OP, can you clarify? I couldn't find any articles about sensors being burned. I looked at my [R5] sensor and it has the same border your image does, as does any image of the R5 sensor I have seen posted.

What I do see is a deformity along the right side and what appear to be deposits on the right and bottom sides of the sensor mount/baffle in front of the sensor, and there are additional deposits in your 2nd image. Is that what you are referring to? If so, then none of the replies posted actually address your problem since they are all stated in the context of the sensor or the shutter.

OP, could you please:
** post your search terms that yielded "that maybe it's an issue with RF lenses burning the sensor ..." so that I can get a better understanding of the problem.
** post an image or two demonstrating the problem's effect on an image?

Thank you.



Sep 03, 2022 at 03:48 PM
ubedaaa
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p.1 #9 · p.1 #9 · Anybody ever figure out R5 (sensor burning?) issue?


StephenS_CP wrote:
OP, can you clarify? I couldn't find any articles about sensors being burned. I looked at my [R5] sensor and it has the same border your image does, as does any image of the R5 sensor I have seen posted.

What I do see is a deformity along the right side and what appear to be deposits on the right and bottom sides of the sensor mount/baffle in front of the sensor, and there are additional deposits in your 2nd image. Is that what you are referring to? If so, then none of the replies posted actually address your problem since
...Show more


Hey there,

Thank you for your response! My apologies for the confusion. I referred to my issue as such based off of my findings via this FM thread from two years ago: https://www.fredmiranda.com/forum/topic/1671638/0?keyword=sensor,burn#15396797

In the FM thread, there are several links to other threads where this issue is discussed and others have posted similar photos to mine.

Again, sorry for the iPhone photo, but it's more actual damage than deposits I would say. It's as if the affected areas melted or something along those lines. There is no effect to my images (from what I've been able to tell).

Hope this clarifies some!



Sep 03, 2022 at 05:26 PM
runamuck
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p.1 #10 · p.1 #10 · Anybody ever figure out R5 (sensor burning?) issue?


This from Roger at Lensrentals.com. Several cameras came back damaged by shooting the sun. https://www.lensrentals.com/blog/2017/09/rental-camera-gear-destroyed-by-the-solar-eclipse-of-2017/


Sep 03, 2022 at 05:44 PM
StephenS_CP
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p.1 #11 · p.1 #11 · Anybody ever figure out R5 (sensor burning?) issue?


OP, thank you for the clarification. The images posted in the links clearly demonstrate just what the problem is that you are inquiring about. They also indicate the reported problem IS NOT:
* sensor burn, i.e., physical damage to the sensor, or
* shutter damage,
both of which are demonstrated the Lensrental Youtube.

I find it interesting to note that the damage appears to be very localized on the mount/baffle/whatever and doesn't even spill over onto the sensor. If that is due to light concentration, that is an incredibly tight pinpoint of light! It is also interesting to note that the presumably highly concentrated, focused light is very far off the central axis of the image, i.e., typically NOT where you expect the most heat to be generated. I would speculate that for this to occur, the bright pinpoint light presumed to cause this is likely to be a light source, as in event or portrait lighting, or a highly focused internal reflection.

So this leads to a few questions about your shooting conditions, particularly during event/portrait shooting.
* what focal length lenses are you using
* do you have lens hoods attached
* does your camera spend extended amounts of time turned on in a fixed position with fixed artificial lighting?

I don't do your type of photography, and as an amateur outdoor photographer, I don't deal with the rigorous and intense lighting situation you do, but I don't have this damage to my camera and
* I virtually never have my camera turned on without a lens hood in place [I do tend to be somewhat lax in my usage of a lens hood with my WA zoom lenses]
* I always have a lens cap on when the lens hood is not in place and often if I'm in a time gap between active shooting.
While not intended to prevent the kind of damage you are asking about, these would be "user manageable" steps that would mitigate your risk to what is presumed to be light-driven damage.



Edited on Sep 03, 2022 at 10:34 PM · View previous versions



Sep 03, 2022 at 09:16 PM
Tom_W
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p.1 #12 · p.1 #12 · Anybody ever figure out R5 (sensor burning?) issue?


runamuck wrote:
This from Roger at Lensrentals.com. Several cameras came back damaged by shooting the sun. https://www.lensrentals.com/blog/2017/09/rental-camera-gear-destroyed-by-the-solar-eclipse-of-2017/


I used a special solar filter when I photographed that eclipse. I would say that anything you shouldn't look at with your eye, you shouldn't look at with an unprotected camera.



Sep 03, 2022 at 10:17 PM
Herb
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p.1 #13 · p.1 #13 · Anybody ever figure out R5 (sensor burning?) issue?


Are your photos messed up? Post some photos….if it doesn’t impact them move on with life….


Sep 03, 2022 at 11:16 PM
garyvot
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p.1 #14 · p.1 #14 · Anybody ever figure out R5 (sensor burning?) issue?


Interestingly, I found the following references on pages 23 and 27 of the EOS R7 Advanced User Guide:

* Do not leave a lens or a camera/camcorder with a lens attached, exposed without the lens cap attached. The lens may concentrate the light and cause fire.

* Attach the lens cap to prevent direct sunlight and other light from entering the lens when you are not shooting.

Whether this has anything to do with this issue, or is just a generic safety warning, I'm not sure...



Sep 04, 2022 at 11:04 AM
garyvot
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p.1 #15 · p.1 #15 · Anybody ever figure out R5 (sensor burning?) issue?


Herb wrote:
Are your photos messed up? Post some photos….if it doesn’t impact them move on with life….


Is it necessary to be so dismissive? The guy has a $3800 camera and is concerned about potential damage and what might have caused it. Seems reasonable enough to me.



Sep 04, 2022 at 11:07 AM
Herb
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p.1 #16 · p.1 #16 · Anybody ever figure out R5 (sensor burning?) issue?


garyvot wrote:
Is it necessary to be so dismissive? The guy has a $3800 camera and is concerned about potential damage and what might have caused it. Seems reasonable enough to me.


Have you seen any photos taken by it? I have an R5 as well….be nice to see the photos it takes. Seems reasonable to me to ask to see the photos from it…..



Sep 04, 2022 at 11:13 AM
EB-1
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p.1 #17 · p.1 #17 · Anybody ever figure out R5 (sensor burning?) issue?


It's quite possible that the original owner damaged it. If the images are OK, then I would not be concerned.

Thanks for posting this as a reminder to keep the sensor away from the sun. It is another of those special benefits of the MILS.

EBH



Sep 04, 2022 at 11:59 AM
ubedaaa
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p.1 #18 · p.1 #18 · Anybody ever figure out R5 (sensor burning?) issue?


garyvot wrote:
Is it necessary to be so dismissive? The guy has a $3800 camera and is concerned about potential damage and what might have caused it. Seems reasonable enough to me.


Thank you for your response! Not even gonna justify Herb's comment with a response lol.

That being said, my issue doesn't show up in any images. When stored and/or transported, this body has always been in a roller case. The only time a body-lens combo has been exposed to the sun is while shooting and I guess maybe when hanging off my shoulder walking from location to location during an outdoor shoot, but that doesn't seem to make sense to me. The camera was never directly facing the sun in these scenarios.

Just as you mentioned, I just am not sure what I may have done that caused this. At this point, going to send it back to CPS and ask they specifically address this, let's see what they say!



Sep 04, 2022 at 02:59 PM
ubedaaa
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p.1 #19 · p.1 #19 · Anybody ever figure out R5 (sensor burning?) issue?


EB-1 wrote:
It's quite possible that the original owner damaged it. If the images are OK, then I would not be concerned.

Thanks for posting this as a reminder to keep the sensor away from the sun. It is another of those special benefits of the MILS.

EBH



Thanks for the response! Since this doesn't show up in images, I'm not overly concerned, but would still like to figure out what happened. I purchased this body in like-new condition from a reputable seller here on FM and this damage was not present at that time, nor was it present in the months immediately after. It wasn't until very recently that I noticed it.

Gonna send it back to CPS, let's see what they say!



Sep 04, 2022 at 03:01 PM
ubedaaa
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p.1 #20 · p.1 #20 · Anybody ever figure out R5 (sensor burning?) issue?


StephenS_CP wrote:
OP, thank you for the clarification. The images posted in the links clearly demonstrate just what the problem is that you are inquiring about. They also indicate the reported problem IS NOT:
* sensor burn, i.e., physical damage to the sensor, or
* shutter damage,
both of which are demonstrated the Lensrental Youtube.

I find it interesting to note that the damage appears to be very localized on the mount/baffle/whatever and doesn't even spill over onto the sensor. If that is due to light concentration, that is an incredibly tight pinpoint of light! It is also interesting to note that the presumably
...Show more


Thanks again for your response!

To answer your questions:

During events, I'm normally just shooting on-camera flash/ambient light, nothing extreme (like concerts or anything with advanced lighting).

During portraits, I'm mostly running a Godox/FP AD400 Pro either indoors or outdoors, very rarely shooting at full power and always pointing at the subject. I've had maybe two headshot sessions in the last few months where I've used multiple of this same unit, but nothing crazy.

Most commonly used focal lengths are 85mm, 24-70mm, and 70-200mm, all RF versions, all with lens hoods.

Camera doesn't spend any sort of extended amount of time in a fixed positions with artificial lighting.

All in all, I'm pretty stumped. At this point, going to send it back to CPS and ask they take a closer look at this specific issue, let's see what they say!



Sep 04, 2022 at 03:07 PM
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