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NEED HELP - gallery platform gave clients access to full resolution digi...

  
 
kardician
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p.1 #1 · p.1 #1 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


Hey guys, I need some advice about a recent situation. I have been using cloud spot to host my client galleries for about a year or so and have been enjoying them so far. Great interface and it offers more features than my previous gallery platform, including the option to set the download resolution of the images. I had mine set to 2600 which is printable up to 8x10.

They recently made an update to allow more than 1 resolution to download for a single gallery. So for example, I could allow a client to download both a 5mp digital file and a full resolution digital file. I did not know about this update or make any changes to my gallery settings until just a few days ago when I found the problem. Unknown to myself (and their team) it changed the default download option to allow the full resolution digital files to be downloaded.

I allow printing up to 8x10 and have clients order professional prints if they would like anything larger than 8x10. The change happened in mid-March and about 18 of my galleries allowed the full resolution downloads without my knowledge or consent. I changed permissions for the new galleries as soon as I became aware of the issue but these clients have already downloaded the digital files. I normally charge $150 per image for clients to download a full resolution digital file since the assumption is that they won't be printing thru our studio. In addition, while I cannot say with absolute certainty, there is a very high chance that I have been shorted out of hundreds or thousands of dollars of print sales from those 18 galleries. What are your thoughts on this?


EDIT: Thank you for everyone's input so far, To clarify, I am looking for suggestions or actions to take with cloud spot. As a consumer, I am paying for their services to host my images. They made a change to their system without my knowledge that basically gave away my intellectual property.

Edited on May 15, 2022 at 06:37 PM · View previous versions



May 13, 2022 at 03:16 PM
IrishDino
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p.1 #2 · p.1 #2 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


Imagine charging for full-res files in 2022.


May 13, 2022 at 05:31 PM
kardician
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p.1 #3 · p.1 #3 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


Imagine selling prints in 2022. Lots of companies do IPS.


May 13, 2022 at 06:16 PM
Ziffl3
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p.1 #4 · p.1 #4 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


call it a learning lesson and move on.

maybe change to a different provider.



May 14, 2022 at 09:04 AM
LeeSimms
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p.1 #5 · p.1 #5 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


You can configure Pixieset for downloads in 1000, 2000, 3600 and original resolution. Don't know about ShootProof and the others.


May 14, 2022 at 09:55 AM
johnld
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p.1 #6 · p.1 #6 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


Our pricing includes full license to download, print, share all high rez pics.
Many of the more professional galleries have metric data that track email addresses that access your pics. Try emailing clients who accessed the galleries and explain your business model for downloads.



May 14, 2022 at 10:44 AM
kardician
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p.1 #7 · p.1 #7 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


EDIT: Thank you for everyone's input so far, To clarify, I am looking for suggestions or actions to take with cloud spot. As a consumer, I am paying for their services to host my images. They made a change to their system without my knowledge that basically gave away my intellectual property.


May 15, 2022 at 06:37 PM
 


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LeeSimms
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p.1 #8 · p.1 #8 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


Better Call Saul


May 16, 2022 at 08:04 AM
formula4speed
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p.1 #9 · p.1 #9 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


You could explain your situation to your host provider and possibly ask for some kind of credit to your account as compensation for the error. Outside of that you could try talking to a lawyer, I'd be a little skeptical of that only because you said you don't really know for sure what your clients downloaded, so proving damage could be difficult (but I'm not a lawyer so what do I know?).

I doubt there is anything you could do on the clients end.



May 16, 2022 at 08:51 AM
JRobertson
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p.1 #10 · p.1 #10 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


kardician wrote:
Hey guys, I need some advice about a recent situation. I have been using cloud spot to host my client galleries for about a year or so and have been enjoying them so far. Great interface and it offers more features than my previous gallery platform, including the option to set the download resolution of the images. I had mine set to 2600 which is printable up to 8x10.

They recently made an update to allow more than 1 resolution to download for a single gallery. So for example, I could allow a client to download both a 5mp digital
...Show more

You signed an agreement, did you read it? Look at their Service: Updates section of their TOS.

"9. Services; Updates: Product Changes: CloudSpot is not required under this Agreement to provide any installation, training or other support services to you. Such services, if available, must be purchased separately. If, pursuant to a separate support agreement or otherwise, CloudSpot provides you with a new release, error correction, update, upgrade or other modification to the Product, such modification will be deemed part of the Product, and subject to the terms of this Agreement, unless the modification is expressly provided subject to a separate license agreement. CloudSpot reserves the right at any time not to release or to discontinue release of any of the Services and to alter prices, features, specifications, capabilities, functions, licensing terms, release dates, general availability or other characteristics of any future releases of any of the Services. CloudSpot reserves the right, in its sole discretion, to make necessary unscheduled deployments of changes, updates or enhancements to the Services at any time. We may add or remove functionalities or features, and we may suspend or stop the Services altogether."



May 16, 2022 at 11:44 AM
elkhornsun
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p.1 #11 · p.1 #11 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


I use a service that makes it easy for clients and their guests to order 8x10 prints and I upload the images at 240ppi for an 8x10 print. I do not upload higher resolution files as there is no need to do so. I make the prints and the album using the high resolution files and so they stay at the office.

To me you are as much to blame as the cloud service and better to chalk it up to experience and move on, but exercising more care in the future

Something I learned in the corporate world was to treat any goods and services as a "work product" and to be specific as to what that work product entailed in terms of deliverables to a client. If it was images from a corporate event or head shots of executives or product shots I specified the image resolution and whether RGB or CYMK and the duration of the license for their use and the specifics as to their authorized use.

This avoids a lot of problems when what is to be delivered is specified in a written contract beforehand.



Jun 20, 2022 at 10:05 PM
Sauseschritt
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p.1 #12 · p.1 #12 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


...

I dont get it.

If you dont want clients to be able to download the full resolution ... then why the heck did you upload the full resolution ?

I mean, I really dont get it.

Also, 5 Megapixel is basically already sufficient to print anything, even posters. Which makes the whole arrangement even more weird.



Jul 01, 2022 at 02:01 AM
Llewtwo
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p.1 #13 · p.1 #13 · NEED HELP - gallery platform gave clients access to full resolution digital files without permission


I suspect they have strong limitation of liability language in their agreement and suspect that you are in a different state than they are in and so it won't be practical to file a lawsuit against them. I am not sure any lawyer would take this on except on an hourly basis. You can make a demand of them but I doubt they will pay you anything close to what you think you have lost. You can have an attorney send them a demand letter but it's unlikely they will respond to it other than perhaps offering some credit or discount on your service. It used to be that a demand letter was an effective means to prompt some kind of settlement but today they are pretty common and so do not seem as effective as they were at one time. I think you are likely going to spend good money going after bad. Send them a note explaining the issue and ask them to make it right. If they don't do something you can consider moving on to another provider.


Jul 04, 2022 at 07:18 PM







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