Home · Register · Join Upload & Sell

Moderated by: Fred Miranda

New fredmiranda.com Mobile Site

New Feature: SMS Notification alert

New Feature: Buy & Sell Watchlist

FM Forums | Canon Forum | Join Upload & Sell

2 3 4 end

Archive 2022 · R3 Locking up

Be1900capt
Offline
•
Upload & Sell: Off

p.1 #1 · p.1 #1 · R3 Locking up

A New R3 delivered about 2 weeks ago and used it very lightly, just getting used to all of its functions.
I used it today for an engagement session (stills only) , approx 1.5 hours total and 412 mechanical shutter clicks. After the 412th photo, I recomposed and noticed all of the controls were frozen, nothing worked. rear display was illuminated. I turned power selector off and that did absolutely nothing. I had to remove battery for a second, reinserted it and camera operated normally, Although that was the end of the session, I didn't take any more photos until I returned home and could not replicate issue.
I utilize a Sony CFexpress tough card (128gb), Lexar Pro 1667X 250MB/s SD and write RAW to both cards simultaneously.
24-70 EF lens with a canon control ring mount adaptor. Drive is set at Low speed contiguous. I owned an R5 which had a similar problem of locking up and I returned it and held out for the R3. Note: I utilized same cards and lens set up on R5.
Not too happy that I spent 6500 w/tax on a new camera that has some inherited latent issues similar to the R5.
I spoke with Canon tonight and they feel that there is nothing wrong with the camera (surprise) and suggested that I shoot in CRAW and experiment with different cards.
Any other suggestions to try before I return the Camera?

Jan 06, 2022 at 10:16 PM

jedibrain
Offline
• • •
Upload & Sell: Off

p.1 #2 · p.1 #2 · R3 Locking up

CFexpress card is the first place to look, IMO. There have been issues with them since the start, given it is a new format of card and the standard is not quite implemented the same by everyone yet. Maybe look at what RobAmy is using and try those cards. Or ask him if he's having any issues.

FWIW, there are reports of lock ups on every major camera out there. You'll probably not find one that will never lock up on you.

Brian

Jan 07, 2022 at 12:00 AM

Jesse Evans
Offline
• • • •
Upload & Sell: On

p.1 #3 · p.1 #3 · R3 Locking up

Were you shooting with AF Servo in Eye AF tracking? Was it frozen on what would have been the last image you’d have captured?

I do not believe the problem is likely to be your cards nor will it be resolved by moving to C-RAW.

Jan 07, 2022 at 12:20 AM

RobAmy
Offline
• • • • • •
Upload & Sell: On

p.1 #4 · p.1 #4 · R3 Locking up

I have had no lock ups yet. I have used the Sony 256 tough cards the most in the R3 and I have been using the 2TB Delkin power card without issue. I have not used MS at all only ES and have not written to both cards simultaneously. The cost unfortunately has nothing to due with a product working or not working. The more we want everything done in camera the more we can expect lock ups, they are just computers doing lots of complicated things.

Jan 07, 2022 at 04:58 AM

arbitrage
Offline
• • • • • • •
Upload & Sell: On

p.1 #5 · p.1 #5 · R3 Locking up

This could be similar or a totally different issue?

https://www.fredmiranda.com/forum/topic/1733963/0?keyword=R3#15801968

Jan 07, 2022 at 08:47 AM

Be1900capt
Offline
•
Upload & Sell: Off

p.1 #6 · p.1 #6 · R3 Locking up

Thank you for your reply. I was shooting in One Shot AF and not utilizing the Eye tracking focus.

Jan 07, 2022 at 08:55 AM

311erin
Offline
• •
Upload & Sell: On

p.1 #7 · p.1 #7 · R3 Locking up

I think I possibly found your and my problem. The 128gb card is not on Canon’s verified list.

Jan 07, 2022 at 11:20 AM

David83
Offline
•
Upload & Sell: On

p.1 #8 · p.1 #8 · R3 Locking up

Check the camera status menu and see what the error was. It keeps a log

Jan 07, 2022 at 11:50 AM

Jesse Evans
Offline
• • • •
Upload & Sell: On

p.1 #9 · p.1 #9 · R3 Locking up

311erin wrote:
I think I possibly found your and my problem. The 128gb card is not on Canon’s verified list.

Considering numerous people had lockups with the R5 using approved Sandisk 256 cards it is highly unlikely it has anything to do with the CFExpress cards.

Jan 07, 2022 at 11:56 AM

lighthound
Offline
• • • • • •
Upload & Sell: Off

p.1 #10 · p.1 #10 · R3 Locking up

David83 wrote:
Check the camera status menu and see what the error was. It keeps a log

Oh nice! I didn't know they incorporated this in the R3. Hopefully it records all system settings at the time of error as well.
This is something that has been discussed here as a wish for the R5/6. At least then we could report actual meaningful data back to Canon for them to dig into and fix.
The way it is now, who the hell knows what's causing issues.

Jan 07, 2022 at 11:59 AM

lighthound
Offline
• • • • • •
Upload & Sell: Off

p.1 #11 · p.1 #11 · R3 Locking up

Jesse Evans wrote:
Considering numerous people had lockups with the R5 using approved Sandisk 256 cards it is highly unlikely it has anything to do with the CFExpress cards.

Agreed that it appears the SanDisk cards aren't the culprit. Also I recall reading where Canon used SanDisk CFE cards during their initial design/development. So if any card should work without issue it would be SanDisk cards.
My 128GB SanDisk has performed perfectly fine so far over the past 18 months. I think I've read more people having lock-up issues that are using other cards then the four that I've had so far.

Jan 07, 2022 at 12:08 PM

Jesse Evans
Offline
• • • •
Upload & Sell: On

p.1 #12 · p.1 #12 · R3 Locking up

lighthound wrote:
Agreed that it appears the SanDisk cards aren't the culprit. Also I recall reading where Canon used SanDisk CFE cards during their initial design/development. So if any card should work without issue it would be SanDisk cards.
My 128GB SanDisk has performed perfectly fine so far over the past 18 months. I think I've read more people having lock-up issues that are using other cards then the four that I've had so far.

Many people reporting lockups are using Sandisk cards, others like this thread are using Sony. I’m using Delkin Black cards. There doesn’t seem to be a common link with the lockups other than perhaps firing the shutter.

Jan 07, 2022 at 12:49 PM

Be1900capt
Offline
•
Upload & Sell: Off

p.1 #13 · p.1 #13 · R3 Locking up

Camera Status Log is blank. No error codes.

Jan 07, 2022 at 01:21 PM

BirdDudeJosh
Offline
•
Upload & Sell: Off

p.1 #14 · p.1 #14 · R3 Locking up

I had one lockup just like the R5 used to do on the 2nd or 3rd day with the R3. Waited a minute for the camera to reset and it worked fine after that. I have shot around another 25k since then without an issue. I was using a Delkin Power green 256GB card. I have since also used a Delkin Power 1TB, Sandisk 128GB, Lexar 128GB, Prograde gold 256GB and Pergear 256GB all without an issue. I have also used the Sony G and Sandisk 300MB/s 128GB SD cards.

Interestingly my R5 has not locked up in 6 months or longer

With both cameras though if you just wait it will reset and come back up it just takes a minute if you are willing to wait.

Jan 07, 2022 at 02:45 PM

Be1900capt
Offline
•
Upload & Sell: Off

p.1 #15 · p.1 #15 · R3 Locking up

Ok thank you for all your input.
Just not a good feeling to know that this could lock up when you have a bride walking down the aisle, etc.
Since the 20D (2006), 30D, 5d Mark I-III, I never had an issue except once, a communication error with the lens.
Better living through technology?

Jan 07, 2022 at 02:58 PM

Jesse Evans
Offline
• • • •
Upload & Sell: On

p.1 #16 · p.1 #16 · R3 Locking up

Be1900capt wrote:
Ok thank you for all your input.
Just not a good feeling to know that this could lock up when you have a bride walking down the aisle, etc.
Since the 20D (2006), 30D, 5d Mark I-III, I never had an issue except once, a communication error with the lens.
Better living through technology?

I am not of the opinion that this issue should be treated as something you just have to live with. If Canon continues to avoid fixing this almost guaranteed software bug, they are going to lose customers on a long enough timeline. While it doesn't happen every day to every user, it happens frequently enough that this board is littered with threads about R5 lock ups, and now this is the second thread about R3 lockups.

This is not to bash on Canon. They should be held to a professional standard, and that means it cannot spontaneously freeze for no good reason.

Jan 07, 2022 at 06:27 PM

Jesse Evans
Offline
• • • •
Upload & Sell: On

p.1 #17 · p.1 #17 · R3 Locking up

If you're interested in following up with Canon support, here is the other R3 thread about lock ups -

https://www.fredmiranda.com/forum/topic/1731496/0

And here are a smattering of R5 lock ups which share the exact same symptoms as the R3 -

https://www.fredmiranda.com/forum/topic/1658875/0
https://www.fredmiranda.com/forum/topic/1660951/0
https://www.fredmiranda.com/forum/topic/1669893/0
https://www.fredmiranda.com/forum/topic/1721009/0
https://www.fredmiranda.com/forum/topic/1732886/0

I do intend to reach out to Canon myself. I am fairly convinced given the manifestations of the bug that they have a deadlock between the systems pulling frames off of the sensor for display and pulling frames off of the sensor for capture, sometimes you get unlucky and press the shutter button and the timing is just so that neither the capture or evf/display scans are able to complete.

Jan 07, 2022 at 06:34 PM

Ferrophot
Offline
• • •
Upload & Sell: Off

p.1 #18 · p.1 #18 · R3 Locking up

Unfortunately with most electronic equipment lock-ups happen. I've had it with everything from my car cruise control to my R6 (once in thousands of shots). Even happened with my 6D (bad lens connection). Other things have been my fridge, my TV, my wife's thermomix, and the electric heater in our MB 250CDI stuck on. I think it is just one of those things we chip heavy modern wallas have to live with. Another reason why those shooting for a living or irreplaceable events need a back-up. Trying to diagnose what causes it is, perhaps, a futile exercise.

Jan 07, 2022 at 10:48 PM

Jesse Evans
Offline
• • • •
Upload & Sell: On

p.1 #19 · p.1 #19 · R3 Locking up

Ferrophot wrote:
Unfortunately with most electronic equipment lock-ups happen. I've had it with everything from my car cruise control to my R6 (once in thousands of shots). Even happened with my 6D (bad lens connection). Other things have been my fridge, my TV, my wife's thermomix, and the electric heater in our MB 250CDI stuck on. I think it is just one of those things we chip heavy modern wallas have to live with. Another reason why those shooting for a living or irreplaceable events need a back-up. Trying to diagnose what causes it is, perhaps, a futile exercise.

This is conflating electronic failure with software bugs. It isn’t excusable for your cruise control to freeze. If it did it would be grounds for a recall. The Thermomix freezing is whatever, probably cheap software like all touchscreen appliances. I’m sorry but a bad lens connection in the 6D is not equivalent to a intermittent freezing.

There is no such thing as a backup in this scenario. What are you going to do? Ask the football team to replay the last down because your camera froze and you missed that once in a season catch? Ask the groom to cry again because you missed him watching the bride walk down the aisle?

Pro camera bodies should have their freezing problems called out and fixed. And yes that includes the R3, the R5, and R6.

Frankly, I had expected Canon to have fixed the issues by now like they did for the 1DX III https://www.hardwarezone.com.sg/tech-news-canon-acknowledges-1d-x-mark-iii-freezing-problem-firmware-fix-coming-early-april

Jan 08, 2022 at 12:39 AM

Jesse Evans
Offline
• • • •
Upload & Sell: On

p.1 #20 · p.1 #20 · R3 Locking up

Unfortunately, on my first time out with the R3 this morning I suffered lock-ups 3 different times in which the camera was frozen in the off position and refused to turn on until taking out and reinserting the battery.

I don't know if I got a bad unit, but either way I will be sending the unit back to Canon.

https://youtu.be/6aCS7pycxUg

Jan 15, 2022 at 06:03 PM

1 2 3 4 end
FM Forums \| Canon Forum \| Join Upload & Sell 1 2 3 4 end

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.