Home · Register · Join Upload & Sell

Moderated by: Fred Miranda

New fredmiranda.com Mobile Site

New Feature: SMS Notification alert

New Feature: Buy & Sell Watchlist

FM Forums | Sony Forum | Join Upload & Sell

2 3 end

Archive 2021 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

keepcoding
Offline
• • •
Upload & Sell: Off

p.1 #1 · p.1 #1 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

Just in case you own this lens and haven't heard: Sigma has published a rather important firmware update that can only be applied by Sigma themselves:

https://www.sigma-global.com/en/lenses/c020_100_400_5_63/?tab=support&local=firmware

Sounds like a disguised recall.

Anyone already sent their lens in? How long did it take to fix and did Sigma pay for shipping?

For potential buyers of this lens (such as myself) it would also be useful to know which serial numbers come with v2 firmware from the factory.

Jul 28, 2021 at 01:24 AM

onthebeam
Offline
• • •
Upload & Sell: Off

p.1 #2 · p.1 #2 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

The notice was not detailed at all. For example, which serial numbers could be affected. . .

Edited on Jul 28, 2021 at 06:40 AM · View previous versions

Jul 28, 2021 at 06:07 AM

Duowing
Offline
•
Upload & Sell: Off

p.1 #3 · p.1 #3 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

I saw on DPReview forums one person said lens was sent on Thursday and they had it back by Tuesday.

Jul 28, 2021 at 06:13 AM

onthebeam
Offline
• • •
Upload & Sell: Off

p.1 #4 · p.1 #4 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

If you need to check this lens firmware, go to your Sony toolbox icon, then find Setup menu Version tab.

On A7R4, it's in Setup6. Sure enough, my two month old Sigma 100-400 is version .01 that needs to be updated.

Shoot!

Jul 28, 2021 at 06:39 AM

onthebeam
Offline
• • •
Upload & Sell: Off

p.1 #5 · p.1 #5 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

Shipping a lens this heavy with insurance must be $25 minimum. B U M M E R when I bought this (great) lens two months ago.

Jul 28, 2021 at 06:40 AM

nburwell
Offline
• • • •
Upload & Sell: Off

p.1 #6 · p.1 #6 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

Shucks, I have this lens. Guess I'll need to check the version. Luckily I don't use the lens all that much should I need to have to send it to Sigma.

Jul 28, 2021 at 07:10 AM

gse53
Offline
• •
Upload & Sell: Off

p.1 #7 · p.1 #7 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

Mine too.

Lucky for me, I am going to visit Long Island NY next month. Sigma headquarters, in Ronkonkama, is only 10 miles from my son's home. Sigma says future upgrades can be done through the camera. only the first is a problem.

Jul 28, 2021 at 03:12 PM

pjmsj21
Offline
• •
Upload & Sell: Off

p.1 #8 · p.1 #8 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

I’m really very pleased with thie performance of this lens with version 1so I’m not in any great hurry to get an update.

Jul 28, 2021 at 03:21 PM

Tinhsoftware
Offline
•
Upload & Sell: Off

p.1 #9 · p.1 #9 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

I am saving some money for the len. Hope the new version will perform better.
Btw, does anyone have a chance to test on the v2 firmware yet?

Jul 28, 2021 at 03:30 PM

onthebeam
Offline
• • •
Upload & Sell: Off

p.1 #10 · p.1 #10 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

What don't you like about the current version, Tinh?

Jul 28, 2021 at 04:16 PM

Tinhsoftware
Offline
•
Upload & Sell: Off

p.1 #11 · p.1 #11 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

I read somewhere sometime people get blurry images at 400mm, and af slower than sony 200-600mm
I am still debating myself should i get the sigma 100-400 or sony 200-600

Jul 28, 2021 at 07:07 PM

onthebeam
Offline
• • •
Upload & Sell: Off

p.1 #12 · p.1 #12 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

No blur for me at 400.

Jul 28, 2021 at 08:23 PM

onthebeam
Offline
• • •
Upload & Sell: Off

p.1 #13 · p.1 #13 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

It is just a rumor that Sigma will pay for shipping the lens to them? I saw that in a post above but wonder if that is just a wish?

Jul 29, 2021 at 05:23 AM

jmark252
Offline
•
Upload & Sell: Off

p.1 #14 · p.1 #14 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

I purchased mine about a year ago in like new condition and have not had any issues. I probably will have it updated eventually but I wonder since it's not registered in my name, if I'll incur any additional fees from Sigma.

Jul 29, 2021 at 06:32 AM

nburwell
Offline
• • • •
Upload & Sell: Off

p.1 #15 · p.1 #15 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

jmark252 wrote:
I purchased mine about a year ago in like new condition and have not had any issues. I probably will have it updated eventually but I wonder since it's not registered in my name, if I'll incur any additional fees from Sigma.

I'm thinking the same thing since I purchased the lens used from a forum member on here. Though I haven't had any issues with the lens each time I used it, so I'm not in a huge hurry to have it updated.

Jul 29, 2021 at 09:00 AM

Duowing
Offline
•
Upload & Sell: Off

p.1 #16 · p.1 #16 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

I recently bought this lens from a member of these boards and the little time I've had with it I really like it. I haven't noticed any issues, but I figured I'll take the leap.

I filled out the form on Sigma's site. Packed it up and paid the $21.37 to send it FedEx to Sigma. Shows it should be there by the end of the day tomorrow. I'll report back if I run into issues and to let everyone know how quickly I get it back.

Jul 29, 2021 at 09:19 AM

Fred Miranda
Offline
Admin
Upload & Sell: On

p.1 #17 · p.1 #17 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

keepcoding wrote:
Just in case you own this lens and haven't heard: Sigma has published a rather important firmware update that can only be applied by Sigma themselves:

https://www.sigma-global.com/en/lenses/c020_100_400_5_63/?tab=support&local=firmware

Sounds like a disguised recall.

Anyone already sent their lens in? How long did it take to fix and did Sigma pay for shipping?

For potential buyers of this lens (such as myself) it would also be useful to know which serial numbers come with v2 firmware from the factory.

I don't think this is a "recall" in disguise as you suggested. The L-mount version received the same firmware update feature and it can be updated by the user. (No need to send to Sigma)

"It has improved the phenomenon whereby the lens’s optical stabilizer effect differs depending on the shutter type used."

It's likely something they have to tweak to apply this firmware and future ones.

Jul 29, 2021 at 09:37 AM

tsdevine
Offline
• • • • •
Upload & Sell: On

p.1 #18 · p.1 #18 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

Agree, seems like a software defect (albeit a sort of embarrassing one.....) If there is a bug in the stock firmware (for E mount lenses) that breaks firmware updates for the masses, there isn't much choice for them other than have people send it in. They obviously have a workaround to doing the update that isn't available to the general public.

Fred Miranda wrote:
I don't think this is a "recall" in disguise as you suggested. The L-mount version received the same firmware update feature and it can be updated by the user. (No need to send to Sigma)

"It has improved the phenomenon whereby the lens’s optical stabilizer effect differs depending on the shutter type used."

It's likely something they have to tweak to apply this firmware and future ones.

Jul 29, 2021 at 09:49 AM

Duowing
Offline
•
Upload & Sell: Off

p.1 #19 · p.1 #19 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

I almost wonder if something within their firmware code got leftover from L-Mount and was found to cause the issue with updating through the Sony cam.

Jul 29, 2021 at 10:21 AM

keepcoding
Offline
• • •
Upload & Sell: Off

p.1 #20 · p.1 #20 · Sigma 100-400mm F5-6.3 DG DN firmware update / recall

Fred Miranda wrote:
I don't think this is a "recall" in disguise as you suggested. The L-mount version received the same firmware update feature and it can be updated by the user. (No need to send to Sigma)

"It has improved the phenomenon whereby the lens’s optical stabilizer effect differs depending on the shutter type used."

It's likely something they have to tweak to apply this firmware and future ones.

Hm, there is an issue with the product they shipped to customers (firmware cannot be updated). To fix it, the product has to be returned. Isn't that exactly what a recall is?

Jul 29, 2021 at 11:42 AM

1 2 3 end
FM Forums \| Sony Forum \| Join Upload & Sell 1 2 3 end

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.