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Archive 2019 · 90 Macro issues and advice on a "bad" sale

lukeiam
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p.1 #1 · p.1 #1 · 90 Macro issues and advice on a "bad" sale

I'm a longtime member here and had almost zero issues with sales -- until recently. I purchased a used/new Sony 90 Macro on here from a reliable FMer. Lens performed superlatively, looked new, everything; I had it for approx two months and only ever used it inside in my studio. I decided to go in a different direction so put it up for sale. So I sold it (PP gift, no insurance -- the buyer offered a bit lower than posted price). It was packed well (better than B&H packs their lenses) and it arrived fine. But, the buyer says the lens doesn't communicate F stops or AFs. Basically, it's not working anymore.

I'm not a big box store like Amazon. When this lens was shipped it worked like new. Now it's basically an $800 paperweight. Am I supposed to accept a return on this and give a full refund? I have a hard time with that logic. I see it from two views: the buyer got a lens that didn't work; and I sent out a perfectly-working lens to have it get broken. I'm not unconvinced that something happened with the contacts on the buyer's Sony body and somehow screwed up the lens. It's just too weird to figure out. I'd appreciate any insight here on what to do.

I'm not the original purchaser. Anyone have experience with similar issues with a lens like this? About getting it repaired (if it doesn't work on my Sony still) via Sony?

Thanks

Dec 12, 2019 at 01:07 PM

realVivek
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p.1 #2 · p.1 #2 · 90 Macro issues and advice on a "bad" sale

I will have no choice but to take it back and get it fixed. Unfortunate things can happen and it is difficult to speculate as to what went wrong when.

Dec 12, 2019 at 01:15 PM

Jman13
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p.1 #3 · p.1 #3 · 90 Macro issues and advice on a "bad" sale

If the buyer contacted you more or less immediately (making the likelyhood of them damaging extremely low), I'd offer to take the lens back and refund the money (only refund when you get it back). The lens could still work fine on your body, and you'll have the lens again to potentially sell again. If it still has a communication issue, it's possible it's as simple as a ribbon connector coming loose during shipping, and you might be able to fix it easily yourself if you're feeling brave, or if you're not you could send it for repair. You'd be out the repair cost then, but at the same time, I don't think the buyer should be on the hook for something that didn't arrive as described (whether your fault or not). I understand this can be problematic if you already spent the money or used it to pay off something.

Dec 12, 2019 at 01:17 PM

RoamingScott
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p.1 #4 · p.1 #4 · 90 Macro issues and advice on a "bad" sale

1) insure every shipment. If it arrives back to you broken, file an insurance claim as damaged in shipment.
2) as a seller, be prepared to take back and refund anything not sold “as-is”
3) never pre-spend your money before ensuring your buyer is happy with the transaction
4) never, EVER use friends and family payment for goods. You have zero recourse if a buyer attempts to scam you.

Sounds like you need to take the lens back and see what condition it’s in before you proceed. Don’t issue a refund until it’s back in your hands.

Edited on Dec 12, 2019 at 01:23 PM · View previous versions

Dec 12, 2019 at 01:22 PM

RayinNY
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p.1 #5 · p.1 #5 · 90 Macro issues and advice on a "bad" sale

When you get the lens back make sure it's the one you sold.

Dec 12, 2019 at 01:23 PM

lukeiam
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p.1 #6 · p.1 #6 · 90 Macro issues and advice on a "bad" sale

Jman13 wrote:
If the buyer contacted you more or less immediately (making the likelyhood of them damaging extremely low), I'd offer to take the lens back and refund the money (only refund when you get it back). The lens could still work fine on your body, and you'll have the lens again to potentially sell again. If it still has a communication issue, it's possible it's as simple as a ribbon connector coming loose during shipping, and you might be able to fix it easily yourself if you're feeling brave, or if you're not you could send it for repair. You'd be...Show more →

I'm not scared of working with electronics. In my m43 days I did some custom lens mount changes. Do you have any info on ribbon reconnection? A Google search didn't yield much..

Dec 12, 2019 at 01:28 PM

lukeiam
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p.1 #7 · p.1 #7 · 90 Macro issues and advice on a "bad" sale

RayinNY wrote:
When you get the lens back make sure it's the one you sold.

Good call. He has feedback -- I would never accept "gift" from a new member

Dec 12, 2019 at 01:33 PM

snapsy
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p.1 #8 · p.1 #8 · 90 Macro issues and advice on a "bad" sale

I've been on both sides of this - sold like-new, known-working gear that arrived to the buyer with a clear, demonstrable malfunction and bought gear that arrived the same say. Both for very expensive items. It's nobody's fault except bad luck and perhaps rough handling by the shipping company.

Dec 12, 2019 at 01:42 PM

realVivek
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p.1 #9 · p.1 #9 · 90 Macro issues and advice on a "bad" sale

These lenses have more than one “ribbon cable” connections and in some cases even fuses (more than one) to protect the AF motor!

Try to find a repair manual if you can and you can order the parts (if you know what is wrong) from:

https://sony.encompass.com/model/SONSEL90M28G

Best thing to do is to send it to a qualified repair outfit to get an estimate and then decide.

Dec 12, 2019 at 02:02 PM

robert614
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p.1 #10 · p.1 #10 · 90 Macro issues and advice on a "bad" sale

Have you tried troubleshooting the lens with the buyer?

Maybe the AF/MF clutch is not fully engaged.

If you already have. And the buyer had the problem soon after receiving the lens. I would go ahead and take the lens back.

But I would hold off refunding the customer until I received the lens and verified the problem and check to see if the lens was abused.

Dec 12, 2019 at 02:06 PM

Zayne12
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p.1 #11 · p.1 #11 · 90 Macro issues and advice on a "bad" sale

I had the same thing recently happen on a Sony 70-200 gm but the person waited nearly 2 weeks to contact me I have them a partial refund. If you want maybe you can ask the person to insure the shipping and of it truly isnt working you can file an insurance claim and have them pay for the refund that way you'd possibly only lose the shipping cost.

Dec 12, 2019 at 02:15 PM

Jman13
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p.1 #12 · p.1 #12 · 90 Macro issues and advice on a "bad" sale

crashwins wrote:
I'm not scared of working with electronics. In my m43 days I did some custom lens mount changes. Do you have any info on ribbon reconnection? A Google search didn't yield much..

I don't, but it may be at least superficially similar to the 135GM inside as far as layout is concerned, and LensRentals did a teardown article on that lens here :https://www.lensrentals.com/blog/2019/06/disassembling-the-sony-fe-135mm-f1-8-gm/ - When the remove the lens mount and outer barrel, you can see the PCB near the mount with all the ribbon cables connected to it, though if there is zero communication, I'd imagine it would be the one connected to the lens mount contacts itself, which should be right under the lens mount if I had to guess...but the 90 may be different...who knows.

Dec 12, 2019 at 02:21 PM

Charlie N
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p.1 #13 · p.1 #13 · 90 Macro issues and advice on a "bad" sale

I've had this scenario happen a few times, once I was able to file an insurance claim, second time, near total loss, sold for parts to a local repair guy.

Dec 12, 2019 at 03:45 PM

Faraday
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p.1 #14 · p.1 #14 · 90 Macro issues and advice on a "bad" sale

If a working lens was sent and a non-working one was received, I would accept a return (of course) and file against shipper insurance.
Unlike many other items , you have a serial number; you know what you get back is what you sent; you can't really know what went wrong til you get it back. It's not fun but I think/hope you can trust community on this.

Dec 12, 2019 at 05:44 PM

Timkr
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p.1 #15 · p.1 #15 · 90 Macro issues and advice on a "bad" sale

I think your buyer has started a thread here trying to solve the problem.

Dec 12, 2019 at 08:10 PM

KGKG
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p.1 #16 · p.1 #16 · 90 Macro issues and advice on a "bad" sale

Timkr wrote:
I think your buyer has started a thread here trying to solve the problem.

Yes, here's the link: https://www.fredmiranda.com/forum/topic/1625834/0?keyword=90#15073832

Seems the member is genuine to me in that they're reaching out to the community trying to trouble shoot the issue. If it's not a user error, odds are the lens got damage in shipping.

FWIW

Dec 12, 2019 at 08:39 PM

Douglas L
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p.1 #17 · p.1 #17 · 90 Macro issues and advice on a "bad" sale

Charlie N wrote:
I've had this scenario happen a few times, once I was able to file an insurance claim, second time, near total loss, sold for parts to a local repair guy.

Just curious, are you referring to the insurance you purchase from the carrier (USPS, UPS, FedEx)? How would they know your item was in working condition when it was shipped and was damaged during the shipping?

Dec 12, 2019 at 08:52 PM

molson
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p.1 #18 · p.1 #18 · 90 Macro issues and advice on a "bad" sale

Dec 12, 2019 at 10:07 PM

Charlie N
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p.1 #19 · p.1 #19 · 90 Macro issues and advice on a "bad" sale

kdrk888 wrote:
Just curious, are you referring to the insurance you purchase from the carrier (USPS, UPS, FedEx)? How would they know your item was in working condition when it was shipped and was damaged during the shipping?

UPS. Sender claimed the item was working, and packed at the UPS center with proper care. The lens had internal damage, elements all over the place, and it got fixed and I reimbursed. Since it was PP gift, I had to foot the bill, then UPS paid me back.... for this reason, never do gift....

Dec 13, 2019 at 12:03 AM

jharter
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p.1 #20 · p.1 #20 · 90 Macro issues and advice on a "bad" sale

I once sold a 12 Zeus’s Touit lens to a guy in Thailand. He immediately contacted me about the lens malfunctioning. It all sounded bogus to me. eBay required me to refund the whole thing and pay postage (again) to ship it back to me. It worked perfectly well and I sold it to someone else. Cost of doing business.

Dec 13, 2019 at 01:15 AM

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