cohenfive Offline Upload & Sell: On
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p.1 #1 · p.1 #1 · Just got my first negative feedback on ebay.... | |
I'm just ranting...I just got my first negative feedback on ebay and I'm pissed. I sold a guy a lens, and he got it and complained that there was a small mark on the barrel. I had never seen a mark. He also complained that I sent it with an aftermarket cap (looked identical and worked identical to the nikon cap). He is probably right on that, but I didn't even realize it. He was not happy, even though he never said there was anything functionally wrong with the lens (I had never experienced anything wrong with it, always worked perfectly for me). However, just as I would do here, in the interest of not having an unhappy customer, I offered to take the lens back for a full refund, and I would pay for shipping. Then he tells me that he has taken the lens overseas so he can't get it back to me. So at that point I had no options to make this buyer happy. I forgot about it, but was checking my feedback rating today and saw that he had given me a negative rating. I reported him to ebay but I'm sure there is nothing I can do about the negative...after 550+ positive ratings over the years.
I'm a big believer in trying to make things right, but in this case the buyer took away any option I had to do so...I just reported him to ebay as I don't think it's fair that he can leave negative feedback in this situation when I tried to do the right thing. As they say, to err is human, to forgive devine. I'm sure ebay won't do anything like reverse his feedback so I did all I could do.
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