cyberstudio Offline Upload & Sell: Off
|
Hi, I work for Metabones, on the firmware. We have regular meetings with tech support and customer service to discuss customer cases like yours, and upon finding out about your case I immediately ordered a Sigma 24-105/4 OS Art lens to test. But I couldn't find any disconnection issue on Metabones IV V.47 and A7RII 3.00 even over long periods of time and under a variety of different camera settings. It was one of those mysterious cases, and I suggested to CS that other than exchanging your adapter, I can't think of anything else to do as the next step. If that still flunks then we will see what else we can do.
I have been working in the software industry for 19 years, and any time an issue is replicated in-house, most of the work is done and the solution itself is usually a piece of cake. But every now and then there is a one-off problem that multiple people fail to reproduce (i.e. okay for everyone else and every test thrown at it). It could be a very subtle difference in settings making the difference, but it could be something else, too. I assumed you had defective hardware and suggested a warranty exchange as the next step.
|