Mike Tuomey Offline Upload & Sell: On
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conebeam wrote:
Lisa,
I am radiologist and need to be picky on the laptop screen for all gray scales. See if you can build a laptop of your choice at xoticpc or Falcon Northwest. I am happy with both the companies. I build my workstations at MicroCenter, and then get NEC monitors for medical images.
I took this advice re xoticpc. My experience:
1. Ordered an ASUS via phone (no need to list the specs for this purpose).
2. Week later was informed that ASUS chassis was on back order. Salesperson convinced me to order same specs in a Sager. I did so, and spc'd rush assembly.
3. Received Sager PC in ~7 days.
4. Powered up PC. Got usual flood of update pop-ups from Microsoft & other app sources, incl. drivers.
5. Lost Internet Explorer browsing capability almost immediately upon completion of updating.
6. Began getting strange pop-ups and window messages that certain apps weren't functioning.
7. Tried to run McAfee protection/scan, realized despite spec'ing it that xoticpc had not loaded it and had no disc for it either.
8. Called xoticpc tech support. Several evenings and calls - one call lasting almost 4 hours where I was directed to re-install Win 7 and all the PC's drivers (approx 16, one at a time with individual re-boots), tech guys citing infection. Tried to load combifix and other anti-malware through the backdoor via flash drive. No go - all failed to install.
9. After the re-install, still no IE browsing capability, multiple pop-ups and strange windows indicated problems with various apps.
10. No further answers from either xoticpc or sager tech support, multiple calls, leaving messages where possible (Sager line, represented to be 24/7, just rings and rings).
Wanted to share, not out of spite, just to let folks know. I'm hoping to get a return authorization as soon as possible, praying that xoticpc honors their "no questions" asked 15 day return policy. I'm pretty sure my story is more exception than rule, given that xoticpc seems to be well-regarded. But I'm disappointed at the result of spending over $1,500 for a high-end unit with this level of delivery and service. The tech guys made me feel like an idiot, one even shaming me for not loading McAfee at his direction (this was after all the problems started), and clearly weren't able to do anything decisive. On the whole, a really poor experience.
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