fredmiranda.com
Login

Moderated by: Fred Miranda
  New fredmiranda.com Mobile Site
  New Feature: SMS Notification alert
  New Feature: Buy & Sell Watchlist
  

FM Forums | Nikon Forum | Join Upload & Sell

1       2       3              5              7       8       end
  

Archive 2012 · Has anyone received D800 from B&H yet?

  
 
henryp
Offline
• • • •
Upload & Sell: Off
p.4 #1 · Has anyone received D800 from B&H yet?


brett maxwell wrote:
I got an email from NPS today and they're shipping mine to B&H, so they must be treating the second wave differently.


According to our buyer, they are and going forward NPS orders will be fulfilled by Nikon USA sending the camera to us ID'd as an NPS order, which we will then send to the customer.

Henry Posner
[email protected]
B&H Photo-Video



Apr 26, 2012 at 01:25 PM
AMaji
Offline
• • • •
Upload & Sell: Off
p.4 #2 · Has anyone received D800 from B&H yet?


brett maxwell wrote:
I got an email from NPS today and they're shipping mine to B&H, so they must be treating the second wave differently.


After NPS supplying Greta the tv personality with an NPS allocated D800, I have lost respect for this process. I have heard (this is heresay, so take it with a grain of salt) that many of the NPS folks have scalped their D800s on eBay. If that is the case, it is a blatant abuse of the NPS system, at least in spirit, if not to the letter of by-laws of that organization. I am ranting, but once I see favoritism or people abusing a system, I get upset. I also feel that B&H showed favoritism by sending Greta the cups. B&H should send mugs/cups/caps to all the NPS buyers of D800, and then I can't say they are playing favorites. Of course, they are a private company (as is Nikon) and they can do whatever they please. However, we as potential buyers can make other potential buyers aware of what is going on and let them know there is a chance of someone else being treated better than them.

Now back to our regularly scheduled programming.



Apr 26, 2012 at 03:20 PM
Arka
Offline
• • • • • •
Upload & Sell: On
p.4 #3 · Has anyone received D800 from B&H yet?


henryp wrote:
According to our buyer, they are and going forward NPS orders will be fulfilled by Nikon USA sending the camera to us ID'd as an NPS order, which we will then send to the customer.

Henry Posner
[email protected]
B&H Photo-Video


As a historically satisfied B&H customer I wanted to offer feedback on a somewhat odd practice. I seem to receive a customer satisfaction survey email immediately after each backorder notice for my D800. While obviously unfair, I and many others would probably be more inclined to offer up negative feedback if the last thing I saw from B&H was the 3rd or 4th boilerplate backorder notification for a much-anticipated product.

Just saying...

Arka C.



Apr 26, 2012 at 03:40 PM
henryp
Offline
• • • •
Upload & Sell: Off
p.4 #4 · Has anyone received D800 from B&H yet?


@Arka -- Thanks for letting me know. Point taken.

Henry Posner
[email protected]
B&H Photo-Video



Apr 26, 2012 at 03:42 PM
James R
Offline
• • • • •
Upload & Sell: Off
p.4 #5 · Has anyone received D800 from B&H yet?


henryp wrote:
According to our buyer, they are and going forward NPS orders will be fulfilled by Nikon USA sending the camera to us ID'd as an NPS order, which we will then send to the customer.

Henry Posner
[email protected]
B&H Photo-Video


How much quicker would a NPS member receive his camera if sent directly from Nikon USA? Working through dealers seems to be a less efficient process.



Apr 26, 2012 at 04:15 PM
henryp
Offline
• • • •
Upload & Sell: Off
p.4 #6 · Has anyone received D800 from B&H yet?


James R wrote:
How much quicker would a NPS member receive his camera if sent directly from Nikon USA? Working through dealers seems to be a less efficient process.


Offhand I'd guess the difference between Nikon USA->you and Nikon USA->B&H->you is at least a full business day, if not a couple. But, the Nikon USA->B&H->you path is SOP for NPS and the Nikon USA->you was out-of-the-ordinary.

Henry Posner
[email protected]
B&H Photo-Video



Apr 26, 2012 at 04:18 PM
Rodolfo Paiz
Offline
• • • • • •
Upload & Sell: On
p.4 #7 · Has anyone received D800 from B&H yet?


AMaji wrote:
After NPS supplying Greta the tv personality with an NPS allocated D800, I have lost respect for this process. I have heard (this is heresay, so take it with a grain of salt) that many of the NPS folks have scalped their D800s on eBay. If that is the case, it is a blatant abuse of the NPS system, at least in spirit, if not to the letter of by-laws of that organization. I am ranting, but once I see favoritism or people abusing a system, I get upset. I also feel that B&H showed favoritism by sending Greta the
...Show more

This is not favoritism, it's part of their marketing efforts. Every company with any common sense has promo materials to give away (like B&H mugs) or some quantity of product (like D800's for Greta) in order to gain as much exposure, PR, top-of-mind, and visibility they can get. They first have to make as many people as possible know about their product, then they have to make as many people as possible want their product, then they have to make as many people as possible decide to buy their product... and then finally they have to supply that product to those who buy it.

Of course having any scarcity will cause problems. But Greta (or any talking head who can make a lot of noise and has a lot of followers) getting a camera does not mean that another buyer was shunted back to "make space". That camera had to have come from the marketing department's allotment of product, which in turn will have come from the very first batch off the factory floor. That's how it is always done, and for very good reason.



Apr 26, 2012 at 05:12 PM
brett maxwell
Offline
• • •
Upload & Sell: Off
p.4 #8 · Has anyone received D800 from B&H yet?


Rodolfo Paiz wrote:
This is not favoritism, it's part of their marketing efforts. Every company with any common sense has promo materials to give away (like B&H mugs) or some quantity of product (like D800's for Greta) in order to gain as much exposure, PR, top-of-mind, and visibility they can get.


+1

I'm so pissed Nikon let Joe McNally run around with a D4 months before it was available to me! That's so not fair! How dare they get a few cameras into the hands of people with influence before getting one to me!




Apr 26, 2012 at 11:37 PM
ecidi
Offline
• • • •
Upload & Sell: Off
p.4 #9 · Has anyone received D800 from B&H yet?


henryp wrote:
According to our buyer, they are and going forward NPS orders will be fulfilled by Nikon USA sending the camera to us ID'd as an NPS order, which we will then send to the customer.

Henry Posner
[email protected]
B&H Photo-Video


So, Henry. When does unfortunate non-NPS member like me receive my pre-ordered NIkon D800e camera?

ephraim imperio



Apr 27, 2012 at 06:41 AM
Taoguy
Offline
• • •
Upload & Sell: Off
p.4 #10 · Has anyone received D800 from B&H yet?


Rodolfo Paiz
This is not favoritism, it's part of their marketing efforts.

Marketing is one thing, " That's how it is always done, and for very good reason" can be a recipe for failure.. Todays world when a company creates the hype and desire by the teasers and then puts the customers on two, three or four month wait, their efforts are not maximized, but diminished. They in this case, Nikon, also puts their retailers in bad light as customers believe its poor service to offer pre-order and not be able to explain when the purchase will arrive. B&H is probably a day ahead of the customer on potential knowledge of delivery dates.

The internet has changed the perception of how long a customer should wait when they go online and see all Those people have a new toy and they have waited two months. Apple finally learned that lesson, creates the hype, people stand in long lines, and get a new toy.

Nikon could have avoided all of this early by a simple explanation letting the general public know that there is a pecking order in place where the NPS members will receive the first X amount of bodies with the second allotment to become available in June when most customers can expect delivery. Then they could become a great company by delivering said bodies in late May. Today's buyer has little patience and demands to know when they can expect delivery. Right or wrong, this is the new standard. Companies can learn the lesson and maximize or learn to apologize etc as a part of their marketing strategy. Under promise and over deliver makes more sense to me..

Companies need to understand that all non-new edition toys immediately cease to operate when the New Improved Editions are announced. As for me I'm going dumpster diving today trying to retrieve my old D3's and send them in Nikon for service revival as the degradation of IQ since the new models were announced is unacceptable. Next I'll try to calculate all the money I have lost in the past year using these inferior bodies, give all call to one of my kids who practice law and see if they think I have a case.



Apr 27, 2012 at 07:51 AM
EPerfection
Offline

Upload & Sell: Off
p.4 #11 · Has anyone received D800 from B&H yet?


Long rant below....warning


This is all new to me. I have never used to be in the camera/photography area, so the whole shenanigans of camera companies were out of my knowledge.
I am so very interested in the whole process. I mean, there are sop for things like this for other industries.
Gaming industry - thousands of customers, Diablo 3, Mass Effect 3 Collector's edition....Customer preorders - everyone who preorders gets one launch day or close to it, (even when ordering online), and when the allotment is over, dealers close pre-orders months in advance. Look at your PS3, xbox, whatever...you didnt get it launch day, walmart has it next week.

Thats what pre-orders are for. This whole unprecedented number of orders thing confuses me. What, did they not look at the pre-order numbers? They couldnt make enough in 2 months? Then they should have opened pre-orders 4 months prior.

Worried that the extra 2 months will tip their hands to their competitors? It shouldnt, the rumour mills already worked 5 months in advance to do that anyway...(NIKON D600?). Also, whats worse, extra 2 months in advance, or in this situation, 2 months after release potential customers are looking into maybe a different system because they havent gotten theirs yet. Gives time to their competitors to do something by then anyway.


Then the whole shipping process. Walmart has got its shipping down pat. Ever gone to walmart and finding something you were looking for, not there? Maybe on black friday. Just-In-time inventory system was created for this. I mean...
I am in Canada, and Henry's (one of the biggest here in ontario) has 600 back orders, they say. I called the local store, they have a few coming in. I called the other local store in the next town 2 hours over, they had 1.

It seems to me to be such a waste of time and money. Ship 1 camera to store X. Next week, Ship 3 cameras to store B. And 1 camera to store X. Savings in shipping can be had when you ship 20 cameras to store X, and be done with it. Also, when each store is getting 1 cameras a week, and there is 1 local store in a medium sized town 2 hours apart, and there is only a few medium sized town and big sized town in Canada...how many did they really ship here? I mean...600 backorders sounded like a huge number the way the guy described it...but its Really, Really, small, compared to other industries, i think.

And then, dealers not knowing how many allotment they are getting. Boy...if everything in store is done this way....
Imagine opening up a restaurant or a store where you never know how much of a stock you will have each day. In finance, you will fail your forecasting. You wont get capital from the bank. There is no lender who would work with you. What...you can't forecast income because you can't tell your level of supply at any single point in time? Its like walking to a restaurant and asking for their dish for your party tomorrow, and the owner says...well, i may or may not have the ingredients tomorrow. Put the preorder and come back tomorrow. And you may have a party...or you may not.


So many fails. Too many tolerances. I guess most photographers are patient folks ...staring at a scene for hours for the right moments.




Apr 27, 2012 at 09:24 AM
Taoguy
Offline
• • •
Upload & Sell: Off
p.4 #12 · Has anyone received D800 from B&H yet?


All I can add EPerfection is a great big "YUP"


Apr 27, 2012 at 09:29 AM
AMaji
Offline
• • • •
Upload & Sell: Off
p.4 #13 · Has anyone received D800 from B&H yet?


brett maxwell wrote:
+1

I'm so pissed Nikon let Joe McNally run around with a D4 months before it was available to me! That's so not fair! How dare they get a few cameras into the hands of people with influence before getting one to me!



Joe was running around with a pre-production version, and was a Beta Tester. I believe Greta is not a pro photog but an enthusiast. HenryP did mention she got it thru NPS, and NPS is for pro photogs. If you support the NPS system being gamed, then do not like others complaining about it, then it is your prerogative.



Apr 27, 2012 at 10:05 AM
brett maxwell
Offline
• • •
Upload & Sell: Off
p.4 #14 · Has anyone received D800 from B&H yet?


AMaji wrote:
Joe was running around with a pre-production version, and was a Beta Tester. I believe Greta is not a pro photog but an enthusiast. HenryP did mention she got it thru NPS, and NPS is for pro photogs. If you support the NPS system being gamed, then do not like others complaining about it, then it is your prerogative.


The system wasn't gamed. There's no way she's an NPS member, they just wanted to give priority to someone with influence and shipped her one direct in the same manner as NPS members. It's ridiculous to be upset about Nikon getting early units into the hands of people with influence, you should be impressed that she (apparently) paid for it.

To make a comparison: I shoot weddings and my normal delivery time is 3-4 weeks. If I shot the wedding of some minor celebrities and US Weekly wanted to publish some shots with a significant photo credit, but only under the condition they were prepared in under a week, would I bump those photos ahead of others in my editing queue? Abso-freaking-lutely.



Apr 27, 2012 at 10:37 AM
John Daniel
Offline
• • •
Upload & Sell: Off
p.4 #15 · Has anyone received D800 from B&H yet?


+1 and fed up...

JD

EPerfection wrote:
Long rant below....warning

This is all new to me. I have never used to be in the camera/photography area, so the whole shenanigans of camera companies were out of my knowledge.
I am so very interested in the whole process. I mean, there are sop for things like this for other industries.
Gaming industry - thousands of customers, Diablo 3, Mass Effect 3 Collector's edition....Customer preorders - everyone who preorders gets one launch day or close to it, (even when ordering online), and when the allotment is over, dealers close pre-orders months in advance. Look at your PS3, xbox,
...Show more



Apr 27, 2012 at 10:40 AM
brett maxwell
Offline
• • •
Upload & Sell: Off
p.4 #16 · Has anyone received D800 from B&H yet?


So what SHOULD Nikon have done?

A) Announce the product when the design is finalized and been through testing, run the factories around the clock and ship units as soon as they are available.

B) Announce the product when the design is finalized and been through testing, then spend a few extra months building up large reserves so that all pre-orders are filled on release day.

C) Announce the product when the design is finalized and been through testing, then tool up an additional few plants for production to meet the initial demand just weeks after the announcement. (but you pay $500 more for the camera to cover the massive expense of temporary production facilities)



Apr 27, 2012 at 10:57 AM
Arka
Offline
• • • • • •
Upload & Sell: On
p.4 #17 · Has anyone received D800 from B&H yet?


What I am annoyed about is that I can't seem to find a backup battery for the camera anywhere, esp. now that Nikon has recalled the one that came with my D800. Neither my local shop, nor any of the major online retailers, seem to have these in stock.

Arka C.



Apr 27, 2012 at 11:51 AM
EPerfection
Offline

Upload & Sell: Off
p.4 #18 · Has anyone received D800 from B&H yet?


brett maxwell wrote:
So what SHOULD Nikon have done?

A) Announce the product when the design is finalized and been through testing, run the factories around the clock and ship units as soon as they are available.

B) Announce the product when the design is finalized and been through testing, then spend a few extra months building up large reserves so that all pre-orders are filled on release day.

C) Announce the product when the design is finalized and been through testing, then tool up an additional few plants for production to meet the initial demand just weeks after the announcement. (but you pay $500
...Show more

Good question.
They can do what most industries do :
- Announce the product when design is finalized and been through testing
- Set different rollout dates for different regions/countries (very standard practice...japan gets it earlier, america 2 months later...australia 2.5 months later...etc)
- Set a transparent policy in regards to the number of preorders available...(say, 75% of forecasted production level)

Its not like they can run their factories without knowing how many they produce a day and how many they can ship and send. They need these numbers to produce year end profitability report. They need these numbers to know they are not overpaying workers or overheads. But they are screwing everyone else who need these numbers (retailers and distributors) by withholding this information from everyone.

And again, I think this seems to be typical of camera industry. Canon 5D Mark 3 even has less announcement time. But at least I see one sitting in my local camera shop everytime i go in and check.



Apr 27, 2012 at 12:03 PM
ShutteredMe
Offline
• • • •
Upload & Sell: Off
p.4 #19 · Has anyone received D800 from B&H yet?


EPerfection wrote:
Canon 5D Mark 3 even has less announcement time. But at least I see one sitting in my local camera shop everytime i go in and check.


One of the reason could be that there are less demands for the 5D Mk3. I am guessing here, I don't know the numbers for either party.

-Quang



Apr 27, 2012 at 12:12 PM
okafoja
Offline
• • •
Upload & Sell: Off
p.4 #20 · Has anyone received D800 from B&H yet?


ShutteredMe wrote:
One of the reason could be that there are less demands for the 5D Mk3. I am guessing here, I don't know the numbers for either party.

-Quang


Check B&H, Adorama, Amazon and BestBuy 5DIII is out of order on all of them. So you guys should stop making it look like Canon users are dumping Canon in droves therefore making it hard to find D800. It is just not true.



Apr 27, 2012 at 12:38 PM
1       2       3              5              7       8       end




FM Forums | Nikon Forum | Join Upload & Sell

1       2       3              5              7       8       end
    
 

Welcome back
Log in to your account