jdben622
Offline
• • • •
Upload & Sell: Off
|
ghozer wrote:
Did they charge you shipping when they sent the new plate? Guessing they didn't. Assuming so, what they did sounds completely reasonable to me. You should be paying shipping for a product received. They didn't charge you twice for shipping, right?
If you just returned the product and didn't take a replacement it seems reasonable to me that you would be charged shipping since they were offering to replace the product and you decided you'd rather return it outright.
I received the first plate, asked for a replacement, received the replacement and am sending them both back. I really don't see how it's "fair" that I should pay for ANY shipping charges. The design is still flawed and the plates still don't work correctly. Why should I pay for the delivery of shotty work? This is not a matter of returning something due to a change of heart. This is returning defective merchandise.
It's 8 bucks, so it is what it is. Not going to break me, but won't break them either. I can't imagine being on their side of this equation and having my customer pay a penny for something that I knew wasn't right. I've been self-employed for almost my entire adult life and that's simply how I operate.
I also received a rather unsatisfying e-mail from their customer service. You can be assured that this thread is being closely monitored by them. No need to get into all of the details of the email, but the premise of the email is that this is supposedly a good product, RRS stands behind the design, and that the current flaws aren't flaws at all, rather they are specifically chosen design elements. The revision supposedly won't leave a mark, but according to RRS many plates leave marks in bodies (after using at least a dozen various plates and L-plates, that's news to me). It was about 3 paragraphs of this-and-that and no mention whatsoever about my #1 issue about the plate...the fact that the camera still visably points downward with the revision.
RRS has had two chances to bat with this plate. In my opinion they've struck out both in the actual product and in their handling of the issue. I have a lot of their stuff, but I can definitely see myself looking at other options in the future.
|
! Although I use the regular plate more so than an L-bracket, I still would like to get an L-bracket for my camera. I will wait a few weeks until the dust has settled to figure out which one.
