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Archive 2012 · 5D Mark III + 200mm 2L = Weird/Loud IS?

pcho
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p.10 #1 · p.10 #1 · 5D Mark III + 200mm 2L = Weird/Loud IS?

stanj wrote:
With custom configuration, you can make it just one button (and thus half as sucky). Switch the joystick to be "AF point direct", then all you need to do is _either_ tap the shutter _or_ the AF point selector button. Yes, still sucky, but only 50% sucky.

I miss the ability to use the back dial to select among the 8 outer and one center points - was insanely fast and precise.

Hi Stanj,

Thanks so much for that

Perry

May 04, 2012 at 10:36 PM

CMOS
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p.10 #2 · p.10 #2 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Canon just released an advisory addressing this. Get ready to send your 800s and 200s back to Canon.

http://www.usa.canon.com/cusa/consumer/products/cameras/ef_lens_lineup/ef_200mm_f_2l_is_usm?pageKeyCode=prdAdvDetail&docId=0901e02480532d6b

To Users of the EF200mm f/2L IS USM and EF800mm f/5.6L IS USM Lenses with the Canon EOS 5D Mark III Digital SLR Camera.

Thank you for using Canon products.

We have confirmed that when the EF200mm f/2L IS USM and some units of the EF800mm f/5.6L IS USM lenses are used with the Canon EOS 5D Mark III Digital SLR Camera, the Lenses may emit an abnormal noise.

The Canon EOS 5D Mark III Digital SLR Camera does not need to be repaired as a result of this phenomenon.

The support measures for this phenomenon have been decided and they are as described below.

Phenomenon
If either of the Lenses is attached to the camera with the Image Stabilizer switch on the Lenses set to ON, the Image Stabilizer will synchronize with the autofocusing (AF) function and an abnormal noise may occur. This abnormal noise does not affect captured images.
This phenomenon only occurs when the camera is used with either of the Lenses, and does not occur when the camera is used with other lenses.

Affected Products
EF200mm f/2L IS USM Lens
EF800mm f/5.6L IS USM Lens

*This phenomenon does not occur with cameras other than the EOS 5D Mark III.

*If the fifth and sixth digit of the six-digit alphanumeric number that is imprinted on the lens mount of the above EF lenses is of any of the following numbers, the lens is affected.

EF200mm f/2L IS USM： If the fifth and sixth digit is 00, 01, or 02.
EF800mm f/5.6L IS USM：If the fifth and sixth digit is 00, 01, 02, 03, 04, 05, or 06.

How to Identify Affected Products:
Please check the six-digit alphanumeric number as indicated in the image below.

Support
The Canon Lenses affected by this phenomenon will be inspected and repaired free of charge starting from May 21, 2012. If you own one of the affected lenses, please contact our Customer Support Center.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Email: [email protected]
For additional support options: www.usa.canon.com/support

May 14, 2012 at 11:39 PM

gpchase
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p.10 #3 · p.10 #3 · 5D Mark III + 200mm 2L = Weird/Loud IS?

I'd like to know if they actually have a fix or this will simply turn out to be a useless inconvenience...

May 14, 2012 at 11:44 PM

dwweiche
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p.10 #4 · p.10 #4 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Although they will never share, I would love to know the technical specifics that explain the multiple variables at play, like why only the Mk3 and why only a certain range of each lens... I would also like to know what the phenomenon of "synchronizing" IS and AF really means.

May 14, 2012 at 11:47 PM

gpchase
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p.10 #5 · p.10 #5 · 5D Mark III + 200mm 2L = Weird/Loud IS?

And what happens if we don't send them in...void warranty..deficient performance..damage..eventual failure ?

May 14, 2012 at 11:52 PM

CMOS
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p.10 #6 · p.10 #6 · 5D Mark III + 200mm 2L = Weird/Loud IS?

I can't wait to find out if Canon is paying shipping both ways. They had better!

May 14, 2012 at 11:58 PM

gpchase
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p.10 #7 · p.10 #7 · 5D Mark III + 200mm 2L = Weird/Loud IS?

CMOS wrote:
I can't wait to find out if Canon is paying shipping both ways. They had better!

Yup that'll be a pricey touch with insurance..I'm guessing +$200 one way here in CDN

May 15, 2012 at 12:03 AM

joonrhee
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p.10 #8 · p.10 #8 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Wow, this really sucks! Mine is UY0801, so affected. Maybe this give me a reason to just avoid getting the 5DIII.

May 15, 2012 at 12:04 AM

gpchase
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p.10 #9 · p.10 #9 · 5D Mark III + 200mm 2L = Weird/Loud IS?

CMOS wrote:
I can't wait to find out if Canon is paying shipping both ways. They had better!

Yup that'll be a pricey touch with insurance..I'm guessing +$200 one way here in CDN

May 15, 2012 at 12:04 AM

joonrhee
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p.10 #10 · p.10 #10 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Wow, this really sucks! Mine is UY0801, so affected. Maybe this give me a reason to just avoid getting the 5DIII.

May 15, 2012 at 12:05 AM

gpchase
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p.10 #11 · p.10 #11 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Some issues with the FM board here tonight..

May 15, 2012 at 12:28 AM

cheem
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p.10 #12 · p.10 #12 · 5D Mark III + 200mm 2L = Weird/Loud IS?

It is odd that the phenomenon impacts certain months (last two digits) and not a continuous series of years, etc...

I wonder if they will use tape to repair it

May 15, 2012 at 05:49 AM

newseum
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p.10 #13 · p.10 #13 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Mentioned on another thread, but it sounds like an issue with the 4 stop IS system. Could have been a parts supplier during that time frame when manufactured or any number of things. The fact that the issue was isolated down to a specific time frame and related to the lenses versus the body tells us something at least. My guess is something electronic within the IS system.

May 15, 2012 at 06:00 AM

Edward van Alt
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p.10 #14 · p.10 #14 · 5D Mark III + 200mm 2L = Weird/Loud IS?

cheem wrote:
It is odd that the phenomenon impacts certain months (last two digits) and not a continuous series of years, etc...

I wonder if they will use tape to repair it

The last two digits are not month numbers
The two digits after the numbers are months

See here:

http://www.the-digital-picture.com/Canon-Lenses/Canon-Lens-Aging.aspx

May 15, 2012 at 06:16 AM

cheem
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p.10 #15 · p.10 #15 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Thanks for that, I knew this but forgot.
The link states:
"The next two numbers, "02", are meaningless in determining how old a Canon lens is. This is a Canon internal code (that is occasionally omitted)."

Clearly they are not meaningless numbers, likely a revision number by Canon. Now the recall makes more sense.

May 15, 2012 at 07:01 AM

Yakim Peled
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p.10 #16 · p.10 #16 · 5D Mark III + 200mm 2L = Weird/Loud IS?

cheem wrote:
It is odd that the phenomenon impacts certain months (last two digits) and not a continuous series of years, etc...

I wonder if they will use tape to repair it

Yep. White tape on the digits...

Happy shooting,
Yakim.

May 16, 2012 at 05:18 PM

jwin
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p.10 #17 · p.10 #17 · 5D Mark III + 200mm 2L = Weird/Loud IS?

cheem wrote:
It is odd that the phenomenon impacts certain months (last two digits) and not a continuous series of years, etc...

I wonder if they will use tape to repair it

I think they are duct-taping the IS Servo to quite down the rattle.

May 16, 2012 at 05:43 PM

joonrhee
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p.10 #18 · p.10 #18 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Has Anyone taken the 200 to Canon for a fix? If yes, is it back to normal now?

Jun 14, 2012 at 12:48 AM

gpchase
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p.10 #19 · p.10 #19 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Yes and yes

Jun 14, 2012 at 12:53 AM

joonrhee
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p.10 #20 · p.10 #20 · 5D Mark III + 200mm 2L = Weird/Loud IS?

Good to know. Thanks.

Jun 14, 2012 at 12:58 AM

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