RRS TVC-34L Breaks within 4 days!! (customer service win!)
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killersnowman
Registered: Feb 06, 2005
Total Posts: 2343
Country: United States

Yes, i know, a sensational headline... I live in Paso Robles so i drove down to San Luis Obispo on Friday afternoon to buy a tvc-34l and bh-55 setup. My initial impressions were very positive! Great ballhead and an impressive tripod. One thing I really like about the tripod legs is the ratcheting leg angle locks. It is a wonderful system that lets you pop the angle lock out and position the leg at any angle and then as you close the leg back it rachets into each subsequent leg angle. Very fast and easy.

This is where the problem is... One leg the ratcheting mechanism has stopped working! The angle lock will lock open but then it never closes without you pushing it shut. And when it is shut it is now loose and flopping around.

Has anyone had this experience? I used it on two days! Light shooting! No abuse! Unexceptable for the price that is charged for the tripod!


Update: Took it in on Friday and they fixed it in around 10mins. Yay! Great job guys



geniousc
Registered: May 08, 2005
Total Posts: 1838
Country: United States

Wouldn't it have been better to have taken it back to RRS for a replacement instead of broadcasting such a minor problem around the world. Give RRS a chance to correct the problem Just sayin.....

gene



plubbry
Registered: Mar 31, 2009
Total Posts: 726
Country: United States

Sounds like the spring in the ratchet mechanism has broken. BTW, it appears this was not an uncommon problem on earlier production runs that was supposedly fixed with a redesign. I would imagine RRS will quickly take care of this for you.

See comments at bottom of:
http://diglloyd.com/blog/2011/20110719_1-ReallyRightStuff-tripods.html



spdntrxi
Registered: Oct 06, 2006
Total Posts: 405
Country: United States

30 min away max... Go down there and let them take a look



killersnowman
Registered: Feb 06, 2005
Total Posts: 2343
Country: United States

geniousc wrote:
Wouldn't it have been better to have taken it back to RRS for a replacement instead of broadcasting such a minor problem around the world. Give RRS a chance to correct the problem Just sayin.....

gene


That would be far too logical and easy... I just wanted to know if this has happened to any other owners



killersnowman
Registered: Feb 06, 2005
Total Posts: 2343
Country: United States

plubbry wrote:
Sounds like the spring in the ratchet mechanism has broken. BTW, it appears this was not an uncommon problem on earlier production runs that was supposedly fixed with a redesign. I would imagine RRS will quickly take care of this for you.

See comments at bottom of:
http://diglloyd.com/blog/2011/20110719_1-ReallyRightStuff-tripods.html


Interesting... Thanks for this link



sjms
Registered: Mar 21, 2003
Total Posts: 19056
Country: United States

I have one of the original 10 TVC 33 built. I haven't had an issue with mine. but I was advised that it might be a good idea to send it in and have it updated, on them. I will keep an eye on mine once returned. as with all other gear/technology. there will be issues that can be resolved usually. I'll stick with it. like my TQC14 too.

as far as any technology and manufacturing you'd think a $200m plane like the state of the art B787 would be absolutely perfect out of the box. NOT! and that's my issue to deal with and it's got a pretty good warranty.



EB-1
Registered: Jan 09, 2003
Total Posts: 22695
Country: United States

It doesn't surprise me at all. Practically every RRS product I have with moving parts malfunctions in some odd way. However, it's not like there are a lot of alternatives.

EBH



sjms
Registered: Mar 21, 2003
Total Posts: 19056
Country: United States

then it's possible the wrong gear for you. I suggest you find something more appropriate. there's always alternatives, such as like rebar and concrete. these might present a bit more of a challenge



Matthew Scott
Registered: Feb 15, 2007
Total Posts: 42
Country: United States

They're great about helping with any problems. I got one of their first tripods and some of the joints were allowing slippage, but after they promptly fixed that by installing a corrected design joint there were no further problems. I've got three of their tripods now and have found them to be excellent, along with a variety of ball heads and plates. I am happy to say that I have not had EBH's experience. On the other hand I've had bad experiences with three Gitzo tripods failing (glue joints and feet) and with very slow repair times. I still occasionally use my older Gitzo that has not had problems.



killersnowman
Registered: Feb 06, 2005
Total Posts: 2343
Country: United States

EB-1 wrote:
It doesn't surprise me at all. Practically every RRS product I have with moving parts malfunctions in some odd way. However, it's not like there are a lot of alternatives.

EBH


So the only thing that works well are the camera plates and L plates?



killersnowman
Registered: Feb 06, 2005
Total Posts: 2343
Country: United States

Matthew Scott wrote:
They're great about helping with any problems. I got one of their first tripods and some of the joints were allowing slippage, but after they promptly fixed that by installing a corrected design joint there were no further problems. I've got three of their tripods now and have found them to be excellent, along with a variety of ball heads and plates. I am happy to say that I have not had EBH's experience. On the other hand I've had bad experiences with three Gitzo tripods failing (glue joints and feet) and with very slow repair times. I still occasionally use my older Gitzo that has not had problems.



Yea I contacted them and I'm going to take it in to be fixed tomorrow after work. I'll give a report on how it goes tomorrow



godfather
Registered: Aug 13, 2004
Total Posts: 1991
Country: United States

sjms wrote:
as far as any technology and manufacturing you'd think a $200m plane like the state of the art B787 would be absolutely perfect out of the box. NOT! and that's my issue to deal with and it's got a pretty good warranty.


Always found it odd that you can pay 30k and have a car that is good to go for 100k miles. However, you spend 600k on a new personal plane and maintenance fun starts from day one



EB-1
Registered: Jan 09, 2003
Total Posts: 22695
Country: United States

Matthew Scott wrote:
They're great about helping with any problems. I got one of their first tripods and some of the joints were allowing slippage, but after they promptly fixed that by installing a corrected design joint there were no further problems. I've got three of their tripods now and have found them to be excellent, along with a variety of ball heads and plates. I am happy to say that I have not had EBH's experience. On the other hand I've had bad experiences with three Gitzo tripods failing (glue joints and feet) and with very slow repair times. I still occasionally use my older Gitzo that has not had problems.


Gitzo/Manfrotto service is horrible. They rarely answer the phone and practically never answer e-mails. When my oldest CF tripod needed service after some years I just decided to give up on it and buy a new one.

EBH



EB-1
Registered: Jan 09, 2003
Total Posts: 22695
Country: United States

killersnowman wrote:
EB-1 wrote:
It doesn't surprise me at all. Practically every RRS product I have with moving parts malfunctions in some odd way. However, it's not like there are a lot of alternatives.

EBH


So the only thing that works well are the camera plates and L plates?


Not exactly. Their other other products work quite well when they are working, but not so much when they malfunction. I almost always have a backup ball head handy, and backup legs if feasible.

EBH



killersnowman
Registered: Feb 06, 2005
Total Posts: 2343
Country: United States

EB-1 wrote:
killersnowman wrote:
EB-1 wrote:
It doesn't surprise me at all. Practically every RRS product I have with moving parts malfunctions in some odd way. However, it's not like there are a lot of alternatives.

EBH


So the only thing that works well are the camera plates and L plates?


Not exactly. Their other other products work quite well when they are working, but not so much when they malfunction. I almost always have a backup ball head handy, and backup legs if feasible.

EBH


K i was just joking but now you are freaking me out. So jts great stuff while its working? What good is that. What ever.



spdntrxi
Registered: Oct 06, 2006
Total Posts: 405
Country: United States

yeah almost everything is great while it's working.... RRS is quality stuff, I'm sure they will take care of you



Chrissearle
Registered: May 22, 2012
Total Posts: 232
Country: France

RRS gives amazing service. One of the legs on my tripod became slightly loose whilst I was abroad. I emailed them and a) Got an almost instant reply and b) They mailed me the appropriate hex key and precise instructions for use FOC without me even asking. This is stellar service indeed and completely justifies the prices they ask, I'll certainly be buying from them again.



justruss
Registered: Jul 05, 2004
Total Posts: 4494
Country: United States

RRS is the best stuff ever made and a fire-sale deal at the prices it goes for at retail-- and all those Taiwanese knock-offs are terrible crap we should never even think about buying at such terrible prices...

*ducks for cover*



sjms
Registered: Mar 21, 2003
Total Posts: 19056
Country: United States

EB-1 wrote:
killersnowman wrote:
EB-1 wrote:
It doesn't surprise me at all. Practically every RRS product I have with moving parts malfunctions in some odd way. However, it's not like there are a lot of alternatives.

EBH


So the only thing that works well are the camera plates and L plates?


Not exactly. Their other other products work quite well when they are working, but not so much when they malfunction. I almost always have a backup ball head handy, and backup legs if feasible.

EBH


it is an imperfect world. but in the end I'd rather have their equipment and the matching service they give vs most of the rest.



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