I'm looking for some help. I have a Canon ipf8300. It's now showing an error message "cannot detect paper size". Canon support was no help. Printer was 3 mos. out of warranty when problem started. Canon wants $1500.00 to send someone out to look at it. Any info would be appreciated.

I have had this error show on my ipf6300. Try turn off at mains when the error shows to see if that will re-sets the software, I used to get problems with paper loading if I used the main menu to load a paper change rather than use the Load button on the top of the printer

I gave that a try but still a no go. Thanks for the effort.

Have you tried the Canon wide format wiki?
http://canonipf.wikispaces.com/home
If you cannot find the answer in the FAQ, then posting to the forum there might be productive.

Brian A

Yes I tried wiki, no help.

I would also suggest you try asking for help on the luminous landscape printing forum. There are lots of very helpful large format printers there.

If you figure it out, it would be great if you posted your experience to help others in the future.

http://www.luminous-landscape.com/forum/index.php?board=6.0

I tried luminous landscape but didn't find any help. Several people have mentioned this issue but no one had any useful replies. Looks like the only solution is going to be the 1500.00 service call.