Is canon repair in NJ operational again??
/forum/topic/1165583/0



goldscout
Registered: Jun 13, 2004
Total Posts: 190
Country: United States

Does anyone know if they are up and running yet?



skibum5
Registered: Jan 21, 2005
Total Posts: 16216
Country: United States

goldscout wrote:
Does anyone know if they are up and running yet?


I'd think so since almost all of the last of us got power again by Sunday night even in the harder hit more woodsy areas and they were not in any flood zone, they are way inland and the storm didn't have all that much rain.



wuping
Registered: Sep 24, 2005
Total Posts: 106
Country: United States

Here is a copy of the e-mail sent to CPS members on 11/2


Thank you for being a valued Canon Professional Services member. Due to the impact of Hurricane Sandy, the Canon USA repair facility in Jamesburg, New Jersey is currently without power and is closed.

If you recently sent a product to the Jamesburg facility and wish to check on the repair status, please enter your Canon Repair Number and ZIP Code into the designated fields at the following Canon USA web site address: http://www.usa.canon.com/cusa/consumer?pageKeyCode=checkRepairStatus

Recovery operations are underway and we have been informed by the local utility servicing the Jamesburg facility that power should be restored by November 7. However, due to storm-related delays, normal operations and repair turnaround are not expected to resume until November 16. Until that time, please direct any new repair requests to one of the Canon Repair Facilities below:

1. Newport News, Virginia
Canon Factory Service Center
12022 Canon Blvd.
Newport News, VA 23606
(Mail-In Service Only)

2. Irvine, California
Canon Factory Service Center
15955 Alton Parkway
Irvine, CA 92618
(Mail-In and Walk-In Service)

When sending in your equipment for repair please ensure the box is marked as CPS Pro Rush Repair to expedite the request.

Assistance is also available to CPS members 24x7 via the CPS Member Hot Line at 1-877-CPS-8122 (1-877-277-8122).

We apologize for the inconvenience and appreciate your patience as we work to return to normal operations in New Jersey as soon as possible.



mitesh
Registered: Jun 28, 2005
Total Posts: 3814
Country: United States

Just got an email saying that NJ is back up and running at full capacity.



vsg28
Registered: May 07, 2012
Total Posts: 1227
Country: United States

Thank you for being a valued Canon Professional Services (CPS) member. We previously communicated to you that our service facility in Jamesburg, New Jersey was without power due to the effects of Hurricane Sandy. We are happy to report that the facility has recovered and is now operating at normal capacity.

Thank you for your understanding while operations were temporarily disrupted.


Canon Professional Services (CPS)
Canon U.S.A., Inc.



goneballistic
Registered: Jun 02, 2011
Total Posts: 72
Country: United States

email says back up and running full capacity



Jon Joshua
Registered: Oct 27, 2006
Total Posts: 534
Country: United States

Yup. Just got an email today. They are back.