Anyone try out CPS Hollywood yet?
/forum/topic/1150932/0

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bigbluebear
Registered: Oct 13, 2010
Total Posts: 1469
Country: United States

I'm thinking of giving them a try next week. They are a small shop and require reservations in advance.



Gunzorro
Registered: Aug 28, 2010
Total Posts: 6500
Country: United States

Please let us know how it goes. I usually ship to Irvine, but might be interested in trying drive to Hollywood.



gbaren
Registered: Oct 27, 2004
Total Posts: 35
Country: United States

Thumbs up for CPS Hollywood. I usually ship to Irvine as well. Mason completely took care of me. FYI you have to call to set an appointment time. Service same as Irvine…excellent.



akivisuals
Registered: Nov 12, 2003
Total Posts: 1845
Country: United States

Been there a few times already. Mason over there is awesome! Really excellent service, but you have to be CPS Gold or higher to get an appointment time.



Doctorbird
Registered: Jul 02, 2012
Total Posts: 650
Country: United States

It's quite accessible for me so I take advantage of this. Had a complementary clean and check on opening day and, later, an adjustment done on my 5D3. They claim a full tech setup. Mason, the front guy, and the techs there are very friendly and helpful if you happen to meet them. In addition I've been going to some of their workshops organized by Gina that's hosted there. Today there is an 'In Depth Look at Canon's Autofocus System' presentation.

Db



bigbluebear
Registered: Oct 13, 2010
Total Posts: 1469
Country: United States

Thanks everyone. I'll be down there on Friday to drop off some stuff for check up. If anyone wants to meet there, lmk!



Mitch W
Registered: Nov 18, 2009
Total Posts: 2854
Country: United States

Another ditto to the above positive comments and Mason. The only issue I had was major road work being done on Sunset so there was very little parking available. That was a month ago though so it could be done now. The facility there is gorgeous. Be sure to check out their showroom - lots of amazing toys.



Doctorbird
Registered: Jul 02, 2012
Total Posts: 650
Country: United States

Yes, parking/traffic is tough there. Unlike, say, the Jamesburg, NJ, and the Irvine, CA, facilities which are physically integrated with a major Canon structure with ample parking, the Sunset store is a stand alone facility in Hollywood w/o its own parking amenities. It's located there because of the proximity to the local videophiles to establish a turf, so the emphasis is towards their cine offerings.

Db



jojosung
Registered: Jul 11, 2003
Total Posts: 1054
Country: United States

Doctorbird wrote:
It's located there because of the proximity to the local videophiles to establish a turf, so the emphasis is towards their cine offerings.

Db

and the first thing came to my mind was that it's there to serve the slew of paparazzi.



Mitch W
Registered: Nov 18, 2009
Total Posts: 2854
Country: United States

jojosung wrote:
Doctorbird wrote:
It's located there because of the proximity to the local videophiles to establish a turf, so the emphasis is towards their cine offerings.

Db

and the first thing came to my mind was that it's there to serve the slew of paparazzi.

Except I doubt the majority are CPS Gold members. Most just take their gear to Samys for repair. The Canon service center is located in the very busy Sunset Gower studio complex, so the film/entertainment market is definitely their focus.



vsg28
Registered: May 07, 2012
Total Posts: 1227
Country: United States

So can I assume CPS Hollywood > CPS Irvine? Irvine is supposedly the CPS assigned to me via CPS Silver but I have heard that is not the best one in USA.



Mitch W
Registered: Nov 18, 2009
Total Posts: 2854
Country: United States

I've used both Hollywood and Irvine now and both have been fine. One difference is that Hollywood is drop off only, whereas you can mail your gear into Irvine (both will mail back to you). Since Hollywood is relatively close to me I'd prefer to just walk my gear in.



vsg28
Registered: May 07, 2012
Total Posts: 1227
Country: United States

Ah I had no idea it was drop-in only for CPS Hollywood. Thanks a lot for the info.



Gunzorro
Registered: Aug 28, 2010
Total Posts: 6500
Country: United States

I think you need to be Gold or Platinum to use the Hollywood facility, right?



bigbluebear
Registered: Oct 13, 2010
Total Posts: 1469
Country: United States

Yep... gold or platinum. Luckily I'm gold.


Will provide a review after I get back.



4x4rock
Registered: May 04, 2005
Total Posts: 1569
Country: United States

Actually Hollywood CPS will not repair anything.

From the CPS page

"Repairs mailed to the Hollywood facility will not be accepted. Please utilize our Irvine, CA factory service center for mail-in service."



bigbluebear
Registered: Oct 13, 2010
Total Posts: 1469
Country: United States

4x4rock wrote:
Actually Hollywood CPS will not repair anything.

From the CPS page

"Repairs mailed to the Hollywood facility will not be accepted. Please utilize our Irvine, CA factory service center for mail-in service."



They do repair but need to know what you are bringing in before you walk in so they have parts on hand.

If you read it carefully, that statement is related to mail-in repairs.



Hutch
Registered: Jan 12, 2002
Total Posts: 216
Country: United States

+1 Kudos for Hollywood Service Center and Mason. Dropped off equipment yesterday and got follow-up call from him today. Parking is a pain and Sunset Blvd. construction is ongoing.



jschwedock
Registered: Jan 11, 2010
Total Posts: 12
Country: United States

I brought in my 1DMkIII and 70-200 MkII for service there. Both items had to be sent to Irvine to complete the work. Body was ready for pick up at Hollywood before lens as Mason told me my UV filter on the lens had cracked and they will replace free of charge. Did not think anything of it as this is "Canon Professional Service". Eventually picked up Body and Lens the next week, without the UV filter which would be sent at a later date. Got home to So. Bay ,read the repair report which stated the front lens element on the 70-200 had to be replaced. Some major event happened after the lens left Canon Irvine, my guess when originally shipped back with body, and Lens went back to Irvine.
Never got a straight answer as to what happened to the lens. Damaged during shipping or when it got back to Hollywood the first time? I also found some large particles under the front element, which in fairness was Canon Irvines fault. Had to make another trip to Hollywood to take care of this. Lens made another trip to Irvine. "do you think they work in a clean room"? was a Hollywood Techs reply.
Mason is a nice enough fellow, and maybe he didn't know the whole story, but I felt misled. Eventually got the Heliopan UV after a few emails. I will ship to Irvine next time. No, I did not get any make goods and was not looking for any but big improvement in Lens and Camera function after adjustments.



bigbluebear
Registered: Oct 13, 2010
Total Posts: 1469
Country: United States

I just dropped off a 300mm for C+C and a 200mm for service. The facilities looks nice with photos of hollywood movies hanging on the walls.

Unfortunately Mason wasn't there (first vacation day in a year) but the lady up front was very friendly and took care of me. She even went inside and gave me my shutter count on two cameras.



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