Upload & Sell: Off
Having purchased most of my equipment and accessories through B&H, I agree that they are not "chatty". No one has ever been overtly rude, but they are typically very abrupt. I regard B&H as a place where persons who know what they want beforehand, to go and purchase. I usually do all my research via the Internet for reviews, specifications, user experiences, etc. When I read many of the questions people have (what kind of camera/lens should I take on vacation?, what's a good first lens?, etc.) on the forums, I am glad they are asking there, and not at B&H or Adorama. With the volume of business B&H does, it is no wonder that they try to reduce the time they spend with their customers. I am not saying that their abrupt manner is right, just that it is how it is. Personally, I have come to accept their modus operandi as the price of getting decent prices on equipment, that I cannot find in my area. They also have a range of products not avaialble elsewhere (at least to my knowledge). I suspect that walk-in customers to B&H may find the sales staff a little more approachable. Finally, I must say that it has been a pleasure doing business with some of the smaller specialty vendors like Acratech, Really Right Stuff, etc.