UPS MAJOR FAIL

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Archive 2009 · UPS MAJOR FAIL

paregorike
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p.1 #1 · UPS MAJOR FAIL

I ordered my 5D2 and grip from Newegg to be delivered today. I had it supposedly delivered next day air and paid extra. The package is supposed to deliver to the Bronx, guess where its at? PHILADELPHIA!!!!!!!

Nice UPS. Fail. Major.

Dec 22, 2009 at 01:39 PM

jcolwell
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p.1 #2 · UPS MAJOR FAIL

Bad. Too.

Dec 22, 2009 at 01:40 PM

paregorike
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p.1 #3 · UPS MAJOR FAIL

It's so annoying. I wanted to try the center focus so bad!

Anyway talking to the UPS agent is like talking to a brick wall. Well talking to a brick wall would not be as annoying. If I didn't "track" the package they would not have known.

Dec 22, 2009 at 01:43 PM

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p.1 #4 · UPS MAJOR FAIL

Aren't there two feet of snow in most places out east? Hard to deliver unless you requested it by sled dog

Dec 22, 2009 at 01:48 PM

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p.1 #5 · UPS MAJOR FAIL

dwweiche wrote:
Aren't there two feet of snow in most places out east? Hard to deliver unless you requested it by sled dog

I was thinking the same thing...

Dec 22, 2009 at 01:50 PM

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p.1 #6 · UPS MAJOR FAIL

UPS MAJOR FAIL. In capital letters. Geez. Grow up!

Dec 22, 2009 at 01:56 PM

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p.1 #7 · UPS MAJOR FAIL

patience....it is Christmas what do you expect seriously

Dec 22, 2009 at 01:58 PM

paregorike
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p.1 #8 · UPS MAJOR FAIL

digitalbug30d wrote:
patience....it is Christmas what do you expect seriously

It wasn't a delay problem. I understand X'mas delay. Read my post, they sent to a different state.

It's close to if not 100 miles away. They actually went farther away.

Dec 22, 2009 at 02:02 PM

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p.1 #9 · UPS MAJOR FAIL

Three days before X'mas and right after a major blizzard...I personally wouldn't call that 'fail'. Yes, it's unfortunate for you and can understand that you're upset but at the same time, you have to be a little more realistic as to the timing & circumstances. Unfortunate/Yes; Unlucky/Maybe; Major Fail/Probably Not (under the circumstances)

BTW, there's always the chance that the system status is wrong (due to the heavy volume & weather delays) and the package will still get delivered today!

So, let's still have a little hope.

Omar

Dec 22, 2009 at 02:05 PM

paregorike
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p.1 #10 · UPS MAJOR FAIL

omarlyn wrote:
Three days before X'mas and right after a major blizzard...I personally wouldn't call that 'fail'. Yes, it's unfortunate for you and can understand that you're upset but at the same time, you have to be a little more realistic as to the timing & circumstances. Unfortunate/Yes; Unlucky/Maybe; Major Fail/Probably Not (under the circumstances)

BTW, there's always the chance that the system status is wrong (due to the heavy volume & weather delays) and the package will still get delivered today!

So, let's still have a little hope.

Omar

Actually, it won't get delivered today Omar. I already called them. They won't try, and they won't even send the message to try. They told me it would be delivered tomorrow. When no one is home. It's ok. I'll just wait for next year, maybe it will arrive then.

Dec 22, 2009 at 02:09 PM

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p.1 #11 · UPS MAJOR FAIL

http://www.fredmiranda.com/forum/topic/847224

Dec 22, 2009 at 02:11 PM

paregorike
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p.1 #12 · UPS MAJOR FAIL

Yes, I read that topic. Different story, different circumstances.

Dec 22, 2009 at 02:12 PM

Matt B.
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p.1 #13 · UPS MAJOR FAIL

So the status says Out for Delivery in Philly? Or does it just say it's at the facility in Philly?

Reason I'm asking is that I've had a couple of packages from UPS in the last 2 weeks that have been delivered on-time despite errors in the tracking pages that had me thinking there might be a problem. Don't believe what the phone reps tell you, they are probably temps and are likely looking at the same information you are seeing on the website (as a registered user).

Dec 22, 2009 at 02:14 PM

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p.1 #14 · UPS MAJOR FAIL

You just had a major blizzard, it's Christmas and your camera isn't there.

Ever think they routed it to PA by air to move it up to NYC by ground and they just couldn't because of snow?

Dec 22, 2009 at 02:16 PM

paregorike
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p.1 #15 · UPS MAJOR FAIL

Out for delivery in Philadelphia, PA Matt. I hope your right, thanks.

Dec 22, 2009 at 02:16 PM

paregorike
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p.1 #16 · UPS MAJOR FAIL

Tanner_J wrote:
You just had a major blizzard, it's Christmas and your camera isn't there.

Ever think they routed it to PA by air to move it up to NYC by ground and they just couldn't because of snow?

The package originated from Edison, NJ. The package was moved farther away from NY and NJ, to PA.

Anyway, I just wanted to vent. I'll wait for it and hopefully there won't be anymore problems.

Dec 22, 2009 at 02:25 PM

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p.1 #17 · UPS MAJOR FAIL

for people putting in their most urgent order at the very last minute before major holiday.

Dec 22, 2009 at 02:26 PM

jay tieger
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p.1 #18 · UPS MAJOR FAIL

Got my lens here via UPS in 3 business days from N.C. over this weekend, leaving N.C. and beating the storm by a day....oh, "here" is SoFLA...

Dec 22, 2009 at 02:27 PM

paregorike
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p.1 #19 · UPS MAJOR FAIL

400d wrote:

Dec 22, 2009 at 02:32 PM

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p.1 #20 · UPS MAJOR FAIL

paregorike wrote:
400d wrote:

for people putting in their most urgent order at the very last minute before major holiday.

While I am anxiously awaiting my order, it is not "urgent". Again, READ my post. The problem isn't even a volume delay problem. It is in another state. It's a system/human/routing error. If they said they can't deliver because of volume, its fine. I understand. I was expecting it to be possibly delayed.

But, it's not even in NY where it is supposed to be delivered, or NJ where it originated. It's in PA.

Are you sure it originated in NJ? Sometimes companies have gear held at staging warehouses in a difference city from where the information is placed in the UPS system. When I order from Amazon I often see orders with an origin 20 miles from where I am on the tracking system. In reality the data for the order was placed via a system defined to be at that location, but the actual goods come from a warehouse 150 miles away and USP order system never shows that fact.

Dec 22, 2009 at 02:44 PM

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p.1 #21 · UPS MAJOR FAIL

I think all-caps "major fail" designation is over the top... even without the fact that it's nearly Christmas and the East coast was just hit by one of the biggest snow storms of the last 50 years.

Mistake? Sure. Worthy of a refund on shipping? You bet.

But come on... should I be posting "Associated Market. Major Fail." the next time the supermarket accidentally charges me for three cucumbers when I only purchased/took home 2?

How about: Consumer, last-minute purchase of essential gear during Christmas = Major Fail

Dec 22, 2009 at 02:46 PM

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p.1 #22 · UPS MAJOR FAIL

I wouldn't really pay too much attention to the tracking info. The tracking information you see is 90% speculation, there are pre-determined routes and times where the package SHOULD be according to how it was sent and what its origination and destinations were. There are only 2 or 3 actual scans. You'd have to call UPS to get more accurate tracking info. I've had plenty of stuff show up on my door where the tracking information still says it's in another state still.

Dec 22, 2009 at 02:55 PM

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p.1 #23 · UPS MAJOR FAIL

justruss wrote:
I think all-caps "major fail" designation is over the top... even without the fact that it's nearly Christmas and the East coast was just hit by one of the biggest snow storms of the last 50 years.

Mistake? Sure. Worthy of a refund on shipping? You bet.

But come on... should I be posting "Associated Market. Major Fail." the next time the supermarket accidentally charges me for three cucumbers when I only purchased/took home 2?

How about: Consumer, last-minute purchase of essential gear during Christmas = Major Fail

My feelings exactly.

Happy shooting,
Yakim.

Dec 22, 2009 at 03:12 PM

paregorike
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p.1 #24 · UPS MAJOR FAIL

??

I honestly don't understand why people don't really READ and understand my post. I am upset because instead of sending my package to NY, it is sent to PA.

By the way, this camera though important to me, is not "essential". This is not a gift for Xmas or needed in anyway for anything such as a special event, nor needed for any type of professional work. I just want one.

I understand X'mas delay and expect it.

They sent my camera FARTHER away. Ok

Dec 22, 2009 at 03:26 PM

paregorike
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p.1 #25 · UPS MAJOR FAIL

Yakim Peled wrote:
justruss wrote:
I think all-caps "major fail" designation is over the top... even without the fact that it's nearly Christmas and the East coast was just hit by one of the biggest snow storms of the last 50 years.

Mistake? Sure. Worthy of a refund on shipping? You bet.

But come on... should I be posting "Associated Market. Major Fail." the next time the supermarket accidentally charges me for three cucumbers when I only purchased/took home 2?

How about: Consumer, last-minute purchase of essential gear during Christmas = Major Fail

My feelings exactly.

Happy shooting,
Yakim.

Read previous post Yakim.

Happy shooting as well.

Dec 22, 2009 at 03:27 PM


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