You do not say what format you used to put whaterve it is you put on the dvds.
It has to be something that is universal jpgs, tiffs, pdfs, wmv?
It sounds like it is the product format that is not accessible? On any pc, you can access files through My computer/explorer etc and open then when you wish by clicking.
Did you "close" the session when you burned your DVD?
My DVD burning software reminds me that if I don't close the session (leaving it open for more recording on the disk) it will not be readable on any other computer.
I've also seen compatibility issues from drive to drive using different brands of disc and different types of disc (+R vs. -R). It doesn't seem to be a problem as often with video DVDs but I've definitely had problems with data DVDs. When possible I check a disc across multiple machines before sending it to a client, even though that's still not foolproof.
It may not be an OS , but a hardware issue. Can you read other DVDs? Can your customer read other DVDs? It is possible that one or both of your drives are slightly misaligned and that one is looking for data between tracks.
If you have a -R burner and you use a +R disk, you will be able to read the disk on your machine and you may NOT be able to read it on another machine.
If you have a -R burner and you use a -R disk, you will be able to read the disk on your machine and you WILL be able to read it on another machine.
Same thing if you have a +R burner.... as above.
Irritating that after all these years, there are still +R and -R. All it does is cause problems.
Pandacat wrote:
If you have a -R burner and you use a +R disk, you will be able to read the disk on your machine and you may NOT be able to read it on another machine.
If you have a -R burner and you use a -R disk, you will be able to read the disk on your machine and you WILL be able to read it on another machine.
Same thing if you have a +R burner.... as above.
Irritating that after all these years, there are still +R and -R. All it does is cause problems.
Where would you look to find out if the burner is +R or - R?
I have re-numbered my jpg in the past to correct that issue. Not sure why but it seemed to work.
wingcommander wrote:
Windows' default is to hide file extensions. A bad idea. This is almost the first windows option to change. THEN you will know what you're doing.
+1.
also use proper burning software like Nero and use UDF format, no multisession, verify, etc...
built-in burning software is pretty limited and almost always leads to interoperability issues...
Bernie wrote:
It may not be an OS , but a hardware issue. Can you read other DVDs? Can your customer read other DVDs? It is possible that one or both of your drives are slightly misaligned and that one is looking for data between tracks.
We've run into clients that somehow do not even HAVE DVD readers in their computers.
Another possibility is burning at slower speeds instead of max speed. Use 4x or 8x speed to burn for more reliable results. Most if not all recent DVD burners support + or -R. UDF is probably more compatible with Macs, ISO everything else, but should be supported in Mac too.
Check if they've got a DVD-ROM drive, but not a DVD-RW/R drive. I've had the issue that non-burn-capable drives have been unable to read anything except factory-produced DVDs.
Neuffy wrote:
Check if they've got a DVD-ROM drive, but not a DVD-RW/R drive. I've had the issue that non-burn-capable drives have been unable to read anything except factory-produced DVDs.
This was true of older DVD players, but should not be true of a player produced in the last five years or so. To burn a disc compatible with those old players, you need a burner that can be "bit-set" to burn a +R disk to the DVD-ROM setting.
I doubt that's the problem here, though, because if it's running Vista it can't be that old.
I'm suspecting it's more likely file incompatibility, but it could also be that both of those Vista machines are only borderline operational for DVD and can't stand an iota of variation.
RDKirk wrote:
This was true of older DVD players, but should not be true of a player produced in the last five years or so. To burn a disc compatible with those old players, you need a burner that can be "bit-set" to burn a +R disk to the DVD-ROM setting.
I doubt that's the problem here, though, because if it's running Vista it can't be that old.
I'm suspecting it's more likely file incompatibility, but it could also be that both of those Vista machines are only borderline operational for DVD and can't stand an iota of variation.
I know for a while there was a trend in CD players to remove the ability to read CD-R discs and sell that as an option with more expensive players...
takurpic wrote:
I searched, but did not find anything relevant.
My client is unable to access the data-format dvds I provided. She has two machines running vista. I am using Windows XP.
Media type- DVD-R
I verified function of the DVDs on two machines I own, but both run XP.
Are there any known issues between the two OSs regarding DVDs?
That is very odd, especially with data-format DVDs. I burn hundreds of DVDs a year for distribution and only occasionally see issues.
Two easy things you can try. First, make sure you are burning the disc at the slowest speed possible. This is more critical for DVD compatibility than it was with CD-R. Second, try using DVD+R media. On the rare occasions I've had where someone could not read one of my DVD-R, giving them a DVD+R solved the problem.
Oh and third... I assume you verified the clients PC does indeed have a DVD-ROM drive? :-)
