7D After Re-Calibration by Canon

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Archive 2009 · 7D After Re-Calibration by Canon

John McLean
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p.1 #1 · 7D After Re-Calibration by Canon

I had returned my 7D to Canon Service to fix an inconsistency in the AF system. I received it back last night and this morning found some ducks (not easy in Las Vegas.) These are all shot with the EF 70-200mm f4L I used both spot and center point focus, single shot, evaulative metering. Processed with ACR 5.5 and tweaked in CS4. All shot in RAW. All are cropped to some degree.

I am not posting these for C&C but to show that those owners who complained about problems with the AF system on the 7D were not imagining things or incompetent. I could not get close to this IQ with the intial settings in my 7D.

This image is copyrighted by the owner

Nov 04, 2009 at 08:46 PM

ken.berry
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p.1 #2 · 7D After Re-Calibration by Canon

AF certainly seems to be working now...

Nov 04, 2009 at 08:58 PM

RobDickinson
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p.1 #3 · 7D After Re-Calibration by Canon

Well I guess I dont buy one from the US, way too much adjusting and returning with the 7D:/

Nov 04, 2009 at 09:01 PM

beauport
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p.1 #4 · 7D After Re-Calibration by Canon

John McLean wrote:
I had returned my 7D to Canon Service to fix an inconsistency in the AF system. I received it back last night and this morning found some ducks (not easy in Las Vegas.) These are all shot with the EF 70-200mm f4L I used both spot and center point focus, single shot, evaulative metering. Processed with ACR 5.5 and tweaked in CS4. All shot in RAW. All are cropped to some degree.

I am not posting these for C&C but to show that those owners who complained about problems with the AF system on the 7D were not imagining things or incompetent. I could not get close to this IQ with the intial settings in my 7D.

+ 1 I had my 7D for only a week with AF issues and I didn't want to send it to Canon for repair and so my retailer replaced it. Night and day improvement - the new one focuses like the dickens. With the first one I'd check the AF point against the image on the computer and it would often be way OOF. The new one focuses extremely well.

Nov 04, 2009 at 09:42 PM

John McLean
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p.1 #5 · 7D After Re-Calibration by Canon

LCollector wrote:
What did they fix, was there any note ?

Here is what they had on the sheet:

CHECKED AND ADJUSTED FOCUS TO STANDARD. UPDATED FIRMWARE (I had already done this?). CLEANED CMOS. CL/CK ALL FUNCTIONS.

Whatever they "adjusted" sure was the answer to my AF problems.

Nov 04, 2009 at 09:54 PM

Will Patterson
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p.1 #6 · 7D After Re-Calibration by Canon

One thing I noticed after reading about these 7D "issues" is some people had a lot of luck with better AF after doing a hard reset of the camera, they were saying that it was like a whole different camera. Something some of you might want to try.

Nov 04, 2009 at 10:05 PM

John McLean
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p.1 #7 · 7D After Re-Calibration by Canon

I tried that before I sent it off to Canon... no change noted. I just think there were a certain batch of bodies that got on the wrong final inspection stand and were not calibrated correctly before going into the box.

Nov 04, 2009 at 10:08 PM

racoll
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p.1 #8 · 7D After Re-Calibration by Canon

Congrats on getting your camera back John, and in proper working order. I hope you enjoy your 7D as much as I'm enjoying mine.

Andy

Nov 04, 2009 at 10:13 PM

CarlG
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p.1 #9 · 7D After Re-Calibration by Canon

You might want to check the inside of your 7D again - it looks like they added a duck filter!

Nov 05, 2009 at 01:47 AM

John McLean
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p.1 #10 · 7D After Re-Calibration by Canon

The only thing moving around this morning....

Nov 05, 2009 at 02:37 AM

mac43rn
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p.1 #11 · 7D After Re-Calibration by Canon

Do you have any before photos you can post? Your photos of the ducks are simply amazing. I am one of the unlucky ones that are having trouble with my 7d focusing. I have it packed and ready to go back to amazon.

Did canon pay for the shipping or did that come out of your pocket? Just wandering before I make the final decision on what I want to do.

Thanks,
mac

Nov 05, 2009 at 06:31 AM

John McLean
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p.1 #12 · 7D After Re-Calibration by Canon

mac43rn wrote:
Do you have any before photos you can post? Your photos of the ducks are simply amazing. I am one of the unlucky ones that are having trouble with my 7d focusing. I have it packed and ready to go back to amazon.

Did canon pay for the shipping or did that come out of your pocket? Just wandering before I make the final decision on what I want to do.

Thanks,
mac

I really don't have any of the "bad" ones... i would download them, check the IQ and then delete the entire batch. I did have some excellent ones which is what really disturbed me. See this URL on Smugmug for the ones I kept... the repaired body images start with the duck shots on the last page.

http://nevadajack.smugmug.com/Photography/Canon-7D-Images/10138311_DnyFt#697048738_R995i

You pay the shipping to Canon and they pay the return which is usually overnight or two day. I only sent the body... no battery, card or lenses. If not successful on the first try then they will pay both ways to do a second return. They will notify you of receipt and acceptance but their status leaves a lot to be desired as I indicated above.... usually a quick one week or so turn around.

Good luck... here is another duck shot...

This image is copyrighted by the owner

Nov 05, 2009 at 02:09 PM

John McLean
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p.1 #13 · 7D After Re-Calibration by Canon

All is well with the 7D. Shot with EF-S 15-85mm.

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Nov 05, 2009 at 06:26 PM

PhotogDave
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p.1 #14 · 7D After Re-Calibration by Canon

Well, John, it does look better indeed. I wondered if you ever sent it in or not.
Bet you feel better. Congrats.

Now, can we send that MB back for some paint TLC

Take care

Nov 05, 2009 at 09:12 PM

John McLean
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p.1 #15 · 7D After Re-Calibration by Canon

PhotogDave wrote:
Well, John, it does look better indeed. I wondered if you ever sent it in or not.
Bet you feel better. Congrats.

Now, can we send that MB back for some paint TLC

Take care

Thanks... yeah, it is a real camera now...

I am going to take the MB in for a mid-term oil change (I have a $1500 gift card from MBCA) and I will mention the orange peel around the license plate area. See if they say "that's normal"...

Be well....

Nov 05, 2009 at 09:17 PM

Nick Nishizaka
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p.1 #16 · 7D After Re-Calibration by Canon

Did you include a CD with sample images or just a description of the problem. Care to share what you wrote? Also which Canon facility did you send it to?

Nov 05, 2009 at 09:32 PM

John McLean
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p.1 #17 · 7D After Re-Calibration by Canon

Nick Nishizaka wrote:
Did you include a CD with sample images or just a description of the problem. Care to share what you wrote? Also which Canon facility did you send it to?

I went to the web site Support Page and just wrote that I was having inconsistent AF performance. They accepted that and I filled out the form and it generated a Repair # and form to fill out. Print out the form and include it in the box. I used the Irvine center in California. I did not send the battery, card or anything else with the body.

They really turn it around quickly.

Nov 05, 2009 at 09:39 PM

CarlG
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p.1 #18 · 7D After Re-Calibration by Canon

Mmmm, love Cheesecake Factory!! Nice, crisp images - all of them. Congrats!!!

Nov 05, 2009 at 09:40 PM

Nick Nishizaka
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p.1 #19 · 7D After Re-Calibration by Canon

Looks great!

Nov 05, 2009 at 10:04 PM

PhotogDave
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p.1 #20 · 7D After Re-Calibration by Canon

I am going to take the MB in for a mid-term oil change (I have a $1500 gift card from MBCA) and I will mention the orange peel around the license plate area. See if they say "that's normal"...

I'll bet money they say its normal....cause the factory said its "OK".

Want it gone....got to wet sand it down...polish back to shine. We did every show car that way at the plant. This is what tells you, its should look better, but they wont make it that way.

Nov 05, 2009 at 10:46 PM

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