hyst
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Upload & Sell: Off
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 p.2 #14 · Customer woes! Retail frustrations | |
Regarding the sales people, it's hard to find that perfect balance of knowledge and honesty, as well as simply having the ability to truely help the customer get what they want or need. You can be dishonest, lack knowledge, or sometimes have plenty of knowledge but be unable to keep the discussion relevant.
In the big retail stores, I think you'll often find more dishonesty and lack of knowledge. On the other hand, I've personally experienced the "too much information" scenario at 2 local shops. This can be made worse by brand passion/loyalty from salespeople who are also serious photographers.
The one local shop has a few employees and the owner is a very knowledgeable technician and quite passionate about photography. I've only ever bought a few small items there, and usually I deal with the employees. On a few occasions, over the phone and in person, I have ended up dealing with the owner.
He's a good guy, pretty honest, but he really likes to talk, which I don't mind much as I'm pretty chatty myself. He is also very passionate about his personal brand preference, Nikon. I went in once to inquire about repairing a Canon lens, and he went on and on about how crappy Canon lenses are, poorly built, how many of the L series have poor IQ, etc. Personally none of this bothers me, but I could see how some customers could be put off by an overly talkative nature, or worse, insulted by the brand bashing.
Anyone else have experiences like this?
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My wife says I should have spoke up and prevented her from purchasing something so extravagant... I don't know, if people are that clueless is it my job to save them from themselves?
