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DubiousDrewski
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p.1 #1 · Customer woes! Retail frustrations


Anyone have any stories from the world of retail about people doing or saying dumb things? (From either side of the counter)

I sell cameras, and I have the opportunity to talk to many newbie photographers out there. My boss might not agree with it, but my primary goal in this job is to educate. People come to me to learn and sometimes they bring some very strange beliefs and misconceptions with them. I am happy to hear them. They make my day.

I was once describing what VR does to stabilize the image in Nikon cameras to a customer. I tell her to try a handheld shot with and without VR turned on. So she takes the display D90 and 70-300 lens. She holds it out at arm's length and swings it wildly as she presses the shutter. Ok then! I politely describe to her what VR is and is not capable of.

I've also had alot of strange responses when mentioning third party lenses, such as Sigma's excellent 10-20mm. People often ask things like "But that won't work on my camera though, right?", or "I don't think I would trust someone else to just guess the shape of the mount in my camera". etc, etc. It's weird.

Then there's the slew of strange mispronounciation of names and brands. I kid you not, these are some of the fumbles I've heard:
Nikron, Nixon, Neekon,

Nov 03, 2009 at 04:14 AM
MSC
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p.1 #2 · Customer woes! Retail frustrations


That's why you get the big bucks.

Nov 03, 2009 at 05:38 AM
MSC
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p.1 #3 · Customer woes! Retail frustrations


Wow, that is one great model there on your website!

Nov 03, 2009 at 05:39 AM
mkweaver
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p.1 #4 · Customer woes! Retail frustrations


I am sure those stories could be traced in every business. Sure keeps life and jobs interesting!
Good for you, being the educator! That's why I keep going back to the same salesman at my camera store: He's beyond sales; he's helpful!

Nov 03, 2009 at 06:10 PM
DubiousDrewski
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p.1 #5 · Customer woes! Retail frustrations


Sorry, my post ended abruptly there. I became very suddenly ill and had to head out. You guys got the gist of my post though, I'm sure.

Nov 04, 2009 at 11:09 PM
MSC
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p.1 #6 · Customer woes! Retail frustrations


DubiousDrewski wrote:
Sorry, my post ended abruptly there. I became very suddenly ill and had to head out. You guys got the gist of my post though, I'm sure.


Hey, if there is more...let's hear it! But be gentle, you should have heard the first time years ago I tried to pronouce "Nikkormat."

And what they heck was that to mean anyway...put in film and it comes out clean?

Nov 05, 2009 at 12:17 AM
DubiousDrewski
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p.1 #7 · Customer woes! Retail frustrations


...Kodiak camera, Fiji Camera, Scandisk cards...

-"Where can I get a Canon card for my camera? I don't want one made by Sandisk or anything" (Er...)
-"Do you guys have that Avril Lavigne camera" (In regards to a Rebel)
-Megapickle (So common, you guys have no idea!)
-"I want to buy a camera with at least ten pixels" (My response is to bite my tongue very hard. "I'm sorry sir, none of our cameras have more than ten pixels")
-"Nikon? I've not heard that name before. Do you guys have anything as good as my Kodak Easyshare was?"
-"Do you know if there's such a thing as a bipod?" (Not kidding. That was a real question.)
-"Can any of these cameras do video?" (It's been a standard feature for years)
-"What's the best camera you guys have?" (I LOATHE this question, because I always have to respond with "Well, best for what? What do you want to use it for? If you just want 'the best', then would you like to spend a few grand tonight?". The customer who asks that is usually looking for the cheapest camera we sell. They often walk away with a Nikon L20 equivalent.)

A customer comes into the store with an old Panasonic FZ2 or something (At least three years old). She sets the camera and box down on the counter and says "Hi there. I'd like to return this". I respond with "Do you mean, repair?". "No. I just don't want it anymore. I've got the box and receipt all here". The camera was in moderate condition, but I'd like to see any store refund a camera from that many years ago. I was sad to have to send her away, but she was naively accepting of the situation. She really thought she could return items for a refund after having used them for years! That would be awesome if stores could do that.

Nov 05, 2009 at 03:48 AM
MSC
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p.1 #8 · Customer woes! Retail frustrations


!

The guy wanting the bipod most likely had Winchester in his truck in the parking lot.

Megapickle! Don't want to go there...hope it was a female that asked.

Hang in there...

Nov 05, 2009 at 04:00 AM
Soenda
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p.1 #9 · Customer woes! Retail frustrations


Actually a bipod is not all that ridiculous. It would be steadier than a monopod, but lighter than a tripod. Essentially the user would be providing the third leg.

Nov 05, 2009 at 05:02 AM
mkweaver
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p.1 #10 · Customer woes! Retail frustrations


She really thought she could return items for a refund after having used them for years! That would be awesome if stores could do that.

Wonder if she'd take a dress or jeans back to the store for a return after wearing them a few years?!

Nov 05, 2009 at 04:00 PM
omarlyn
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p.1 #11 · Customer woes! Retail frustrations


I've known several people (with DSLR's) who thought 3rd party lenses would fit any camera mount (alas, I miss the old Tamron Adaptall II)

I also know ALOT of people who no matter how well I explain (with sample images & shallow DOF) can understand conceptually why anyone would use a large (DSLR) camera when you can take the 'exact' image with a pocket P&S. I once took what I thought was one of my best portraits ever & while proudly showing it, was asked, "Why is the backgroud all blurry?"

Omar



Nov 06, 2009 at 06:36 AM
DubiousDrewski
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p.1 #12 · Customer woes! Retail frustrations


omarlyn wrote:I also know ALOT of people who no matter how well I explain (with sample images & shallow DOF) can understand conceptually why anyone would use a large (DSLR) camera when you can take the 'exact' image with a pocket P&S.

Oh don't even get me started on this one! When I was much newer to photography, I called The Photo Forum my home. But after this thread, and a few others along the same line, I decided that maybe I needed to go to a place more populated with people who knew what they were talking about. Hence why I'm here at FM.

In case you don't want to read the whole inflammatory thread, it can be summed up as people arguing about whether SLRs are really needed in the photography world because Point and Shoots can take the same picture.

Nov 06, 2009 at 07:07 AM
laurapalmer
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p.1 #13 · Customer woes! Retail frustrations


The tendency is to immediately disagree with someone who happens to have Down Syndrome.

Nov 06, 2009 at 10:04 PM

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