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Archive 2009 · U.S. Airways is FAIL
  
 
yuriyo923
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p.7 #1 · U.S. Airways is FAIL


WOW, read the whole story... What you say.. all FM'ers avoid US Airways?!?!?!?!

Never flown them, hope I wont!

Nov 28, 2009 at 05:08 AM
Sam Hassas
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p.7 #2 · U.S. Airways is FAIL


MTBtrials wrote:
Sam, have you heard back from anyone yet?



Still waiting. U.S. Airways is the

Bottom
Nickelback
Cropbody
Armpit
Jersey
Gino's
Raiders
Pepsi
Nikon


of the airline industry.

Nov 28, 2009 at 08:41 AM
LadyInkblot
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p.7 #3 · U.S. Airways is FAIL


Hey--I don't know if you've seen this or not, but at the end of this article on Time.com, there's a link to "The Avenger," who might get you even more publicity . . .

http://www.time.com/time/travel/article/0,31542,1942604,00.html?xid=rss-fullworld-yahoo



Nov 28, 2009 at 09:08 AM
JazzyMac
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p.7 #4 · U.S. Airways is FAIL


As far as insurance, I have a $0 deductible for my camera equipment. This US Airways situation is fail, indeed. However, I've flown and been screwed or inconvenienced on probably every single airline.

Not flying them again because I wasn't covered isn't the way to solve things was all my point intended.

Nov 28, 2009 at 07:16 PM
Coolblue2000
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p.7 #5 · U.S. Airways is FAIL


They probably clocked the Macbook Pro and dunked the rest of the bag in Water. To be honest this is a waste of water when the mac is not in the bag ;-)

Seriously though this is just awful, I have taken my camera equipment on aircraft a few times and once or twice this fog has occurred but with no damage to my equipment. Although I can understand how it could end up entering the equipment. Not sure what they did to your bag! I would threaten to sue them and see if they budge.

Nov 28, 2009 at 07:54 PM
MTBtrials
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p.7 #6 · U.S. Airways is FAIL


Sam Hassas wrote:
MTBtrials wrote:
Sam, have you heard back from anyone yet?



Still waiting. U.S. Airways is the

Bottom
Nickelback
Cropbody
Armpit
Jersey
Gino's
Raiders
Pepsi
Nikon


of the airline industry.


You forgot PC


Nov 29, 2009 at 05:02 AM
Tony Hoffer
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p.7 #7 · U.S. Airways is FAIL


Sam Hassas wrote:
MTBtrials wrote:
Sam, have you heard back from anyone yet?



Still waiting. U.S. Airways is the

Nickelback


of the airline industry.


Perfect.

Nov 29, 2009 at 05:04 AM
digitalbug30d
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p.7 #8 · U.S. Airways is FAIL


Sam Hassas wrote:
MTBtrials wrote:
Sam, have you heard back from anyone yet?



Still waiting. U.S. Airways is the

Bottom
Nickelback
Cropbody
Armpit
Jersey
Gino's
Raiders
Pepsi
Nikon


of the airline industry.

hey whats wrong with Nickelback?

Nov 29, 2009 at 07:58 AM
Kronick
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p.7 #9 · U.S. Airways is FAIL


digitalbug30d wrote:
Sam Hassas wrote:
MTBtrials wrote:
Sam, have you heard back from anyone yet?



Still waiting. U.S. Airways is the

Bottom
Nickelback
Cropbody
Armpit
Jersey
Gino's
Raiders
Pepsi
Nikon


of the airline industry.

hey whats wrong with Nickelback?


everything.
http://www.youtube.com/watch?v=DH_EEWlH5UE


Nov 29, 2009 at 02:30 PM
Tony Hoffer
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p.7 #10 · U.S. Airways is FAIL


digitalbug30d wrote:
hey whats wrong with Nickelback?


for real?

Nov 29, 2009 at 03:02 PM
McGrattan
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p.7 #11 · U.S. Airways is FAIL


digitalbug30d wrote:
hey whats wrong with Nickelback?


Their canadian citizenship has not been revoked yet.


Nov 29, 2009 at 04:42 PM
MTBtrials
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p.7 #12 · U.S. Airways is FAIL


McGrattan wrote:
digitalbug30d wrote:
hey whats wrong with Nickelback?


Their canadian citizenship has not been revoked yet.


I thought that they were Australian...

Canadian... that explains a lot. They must be from Quebec.


Nov 30, 2009 at 01:46 AM
Paul Bottomley
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p.7 #13 · U.S. Airways is FAIL


Nope, they are from Hanna, Alberta (sorry but I can't figure "The Google" out so you have to zoom out 6 times to get the feel for the location)

As frame of reference, Calgary has 1 million people, Edmonton is approaching 1 million and the two cities are a 3 hour drive apart. Now look where Hanna is!!!! BTW, I've been there for business and it's as big as it looks on the map

Back to hating US airways now

Nov 30, 2009 at 06:43 AM
 



WalnutPond
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p.7 #14 · U.S. Airways is FAIL


Looks like Delta's got them beat...

http://www.fourhourworkweek.com/blog/2009/10/01/worst-airlines-in-the-us/#more-2199

Love to see your story spread...

Dec 01, 2009 at 11:49 PM
corndog
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p.7 #15 · U.S. Airways is FAIL


My anxiety level is now multiplied times 10 after reading that story from hell!

Dec 02, 2009 at 12:15 AM
izanaki
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p.7 #16 · U.S. Airways is FAIL


I'm so sorry to hear about your terrible experience with U.S. Airways Sam. I will be making sure not to travel with them. I'm tempted now to go out and buy one of those hard shell travel cases after reading about your story



Dec 02, 2009 at 05:26 AM
SandyCanvas
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p.7 #17 · U.S. Airways is FAIL


This story made me feel sick reading it. I'm so sorry to hear this happening to you....

Dec 03, 2009 at 04:34 PM
MTBtrials
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p.7 #18 · U.S. Airways is FAIL


Sam, are you sure you need to be going after US Airlines?

Check this out:
http://www.npr.org/templates/story/story.php?storyId=121025389

basically it says (or you can listen to the story... it's NPR) that the "big 3" airlines have been subbing out the smaller flights (like the one you were on) to other carriers. It should say what carrier you flew with on your ticket. That might get you better results. It might be another tree to bark up.

I thought of your plight immediately when they started getting into the subtle (if not hidden) nuances of the relationship between the large carriers and the regional subcontracted carriers.

Just food for thought.

Dec 03, 2009 at 04:51 PM
SAREBEL
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p.7 #19 · U.S. Airways is FAIL


izanaki wrote:
I'm so sorry to hear about your terrible experience with U.S. Airways Sam. I will be making sure not to travel with them. I'm tempted now to go out and buy one of those hard shell travel cases after reading about your story




I have one of these cases, after hearing Sam's story I am thinking of buying one for my wife's set up too!

Sorry Sam, Good luck with U.S. Airways.

Dec 05, 2009 at 06:59 PM
Focus Locus
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p.7 #20 · U.S. Airways is FAIL


Reality check: sometimes gear has to be checked. I've covered the same sports events as the TV crew who freelance for network television (using their own gear, not the network's)... the guys who check 10 cases of gear at a time, whose value reaches into the $100.000's of thousands of dollars.

As a photographer who flys often enough to know the gate agents by first name... not just at my home airport, but at a few connecting airports as well... I'm just another passenger as any and everyone else, no matter how delicate or expensive the contents in my bags are. If they say check it, and I have to get to the job that day, then there may not be another choice. Raising cain is not an option.

I pack accordingly... starting with hard, watertight mil spec cases (like Pelican, Storm, SKB, etc) with bulb seals, two step latches, and a breathable one way valve. These cases are blocked and padded inside assuming the case will be dropped 6 to 15 feet from the top of the conveyer belt feeding the plane's baggage door down to the concrete tarmac (I've seen this happen a few times when the conveyer isn't pushed close enough to the plane's fuselage, and the handler inside the baggage bay can't keep up with the continual feed of bags from the ground crew).

I carry on the gear CRITICAL to getting the job done in case sizes that will most assuredly be allowed in the passenger compartment of the specific plane I'm about to board. I research the overhead and underseat dimensions of the planes when I book the flight, and sometimes will alter my flight schedule to a different time depending on the plane typically used for the route.

I routinely fly the commuter jet series of Bombadier CRJ's and Embrarer's. I've learned exactly where and how I will stow my gear in a CRJ100, vs. a CRJ200, vs. a CRJ700, vs. a CRJ900, (as well as Embrarer 145, etc etc). When handed a tag to gate check my carryon, I always accept it, smile, and say, "this plane is a 700 right?" (as an example) and the gate agent will say "Why yes, you know your planes" and then I'll quickly tell them exactly where I will place each bag, with the absolute confidence that comes from having done it dozens of times before.

I pack the optional, extra, nice to have but not absolutely required gear and check it. Sometimes, my most valuable, expensive gear is CHECKED, not carried on. It gets packed assuming that it will be dropped, opened, rummaged through by TSA, and banged around by robotic luggage sorting equipment. One case I use cost over $1,000... just for the empty case.

Federal Express doesn't always get there when needed... especially on the weekend, even when paying for Saturday delivery. I've had a case sit in the (wrong) Fed Ex terminal all weekend, never get to my hotel, and I've had to call and have them shipped back home, unused. Shipping charge was over $150. that weekend. I have found it just works better for me to fly with my gear, not separately.

It boils down to a balance of risk and practicality. If I said "I will NEVER check my gear"... then that stance would certainly limit my opportunities to work the jobs where flying is the only practical way to get there and back within the time available.

It just takes a little more planning, a little more thought, a little more courage, and a little less reliance on any airline employee to take care or give a care about a bag. Not having that unrealistic expectation, I fly freely and regularly, not fearing to check gear, nor having to... once adequately prepared with advance intel about the exact dimensions of the plane I'm boarding.

Dec 19, 2009 at 10:11 PM
MTBtrials
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p.7 #21 · U.S. Airways is FAIL


Thanks for sharing focus... have you ever successfully "won" a damage claim against an airline?

Maybe I should ask if you have ever had anything damaged while flying?

I hope my comment doesn't come over as short after your well versed post...

Dec 19, 2009 at 10:32 PM
hardlyboring
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p.7 #22 · U.S. Airways is FAIL


may be offensive to some but this is certainly funny not US Air but never the less.
Delta Ebonics
http://www.youtube.com/watch?v=RljdyXeft04


Dec 19, 2009 at 10:39 PM
Focus Locus
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p.7 #23 · U.S. Airways is FAIL


MTBtrials wrote:
Thanks for sharing focus... have you ever successfully "won" a damage claim against an airline?

Maybe I should ask if you have ever had anything damaged while flying?

I hope my comment doesn't come over as short after your well versed post...



In fact your comment does come over as short, and to your point, which isn't a bad thing at all. The only puzzling attitude noticed is your smiley face after asking if I've had anything damaged? ...?... which would be just as painful to me as it was to Sam, were that to have happened to me. But it hasn't. At least not yet.

And that was the very reason for my post... to share some practices I've adopted that might explain why it hasn't happened to me, despite my drastically increasing the odds by racking up enough butt-in-seat miles to maintain preferred status with my airline of choice year after year... with almost every trip involving at least two segments on a small commuter jet. These practices include, but are not limited to:

1. Note the aircraft used for the proposed flight while or prior to booking the ticket.
2. Research the dimensions for the interior compartments of that aircraft.
3. Utilize carryons that fit WITHIN those dimensions, and/or under the seats.
4. The space under the seat in front you may be LARGER than the overhead.
5. Select a carryon case that is hard sided, watertight, lockable, w/ pressure valve.
6. Ignore the lemming call of Think Tank bags. They are useless for this purpose.
7. No soft-sided, cloth materialed, zippered bag will protect enough once checked.
8. Be prepared to gate check your hard side carryon, but know you don't have to.
9. The only way to know is to know: research and experience is invaluable here.

The other question you asked is if I have ever "won" a damage claim against an airline. I've never filed a claim, so no. However, I read with great interest the poster above who claims they received a check from the airline after hiring an attorney to send a letter. This is incongruous to me.

The contract of carriage of each and every airline I've ever flown specically EXCLUDES any liability whatsoever for A) any Camera and/or Photographic Equipment, and B) any Electronic Equipment. Since digital cameras nowadays are both Photographic and Electronic equipment, there is no doubt whatsoever that they are excluded unequivacally from any liability for loss or damage by the airline.

In fact, I've occasionally been forced by the ticket agent receiving my checked bags at drop off to sign the back of my luggage tags to acknowledge that I understand the airline's policy with respect to the contents of my cases, and their complete self absolvement of any responsibility for them.

Even where an airline will pay up to $2,500 for contents of a lost bag, were it to be an act of negligence that was determined to be entirely avoidable by actions or inactions of the airline, that $2,500 coverage will NOT cover 25 cents of camera or electronic gear, as that type of bag contents is specifically EXCLUDED. Period.

So it is quite curious to me how the poster above was able to wrangle a payment by the airline for lost or damaged camera gear. Unless the payment was for compensatory damages of other items in the bag that may have been claimed? Anyway, I would not, and do not, expect any airline to step up when they have already stepped out of the game by making us agree to their terms when we purchase the ticket to fly on their plane. I don't think it is fair to us as passengers, but can plainly see that is how it is, and have set my expectations accordingly.

Dec 20, 2009 at 12:30 AM
MTBtrials
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p.7 #24 · U.S. Airways is FAIL


Again, a well worded response focus.

Sorry for that smiley, reading back over my initial response to you, I realize it was poorly placed... and for being "short" I am aware that I suffer from the malady of "long-windedness" as my wife likes to say ( <-- better placement )

Just in case anyone gets to this point and misses anything else: Sam was the OP and he has yet to hear anything from the airline. Someone else mentioned the lawyers letter further down the thread, but it wasn't the OP.

I really like #6 for your response. I like Think Tanks gear, but it is what Sam was using when the water got into his bag in the first place. (in case anyone missed that)

One question: Do you know if the pelican 1510 will fit under the seat in say... a 757? (the boeing with the tipped up wing tips) much like this one:
This image is copyrighted by the owner







Dec 20, 2009 at 01:09 AM
53 Veer
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p.7 #25 · U.S. Airways is FAIL


Sam -

Think "bulldog," man. Give 'em hell and don't give up.

Shoot me a PM if there's ANYTHING we can do to help.

Dec 20, 2009 at 01:41 AM




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