Upload & Sell: Off
| p.1 #1 · foto konijnenberg, turnhout belgium = bad service |
i'm in europe and was looking to rent a 300 f/2.8 to shoot an event for an american magazine last weekend, and when i was trying to find a vendor in belgium, a member of the fred recommended foto konijnenberg to me.
nothing against him at all, but i would never recommend this company to anyone.
when i emailed them several months back, i asked if they had the lens and what the rate was. regarding price, the verbatim quote from the email i still have was "rental fee of 40 euro and a bail of 500 euro." as that's very close to what i'm used to paying in the states, i was stoked. everything seemed good to go.
when i arrived i received 2 nasty surprises. first, it was 40 euros PER DAY, and since it was a weekend rental they had me down for 120 euro. after some discussion, they calculated that sunday didn't count so it was actually only a 2 day rental and was "only" going to be 80 euro. i could overlook the pricing discrepancy and take some responsibility for that, but the bottom line is they told me what they told me via email, in writing. they just didn't have their act together as well as i thought, and if i hadn't challenged them, i'd have paid 3x my original estimate! to make it worse, they treated my assertion that they should make it right with total contempt. if their incompetence to that point wasn't enough to turn me off, their attitude about it certainly was.
but it got worse.
i knew "bail" meant deposit, and i had no problem with it when i handed them my credit card. i assumed they'd authorize some amount but not actually charge me. wrong. not only did they actually charge the card 500 euro, but they hit me with a 2% fee that was of course not returned. to add insult to injury, the guy who rang me out at the time i returned the lens handed me 420 euro in cash! i explained i didn't want cash and asked that they simply refund the card. the response was that this was impossible and the excuse was something to do with their credit card transactions going through holland.
whatever. at that point i was totally done and i let them know it. the guy behind the counter had the nerve to tell me as i stalked out that "we make the rules!"
that's good. go right ahead and keep playing by those rules and you'll end up at the bottom of the heap like every other business that thinks that way.