5D2 HORROR

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Archive 2009 · 5D2 HORROR

DoubleNegative
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p.4 #1 · 5D2 HORROR

Time to consider a difference source, perhaps?

Edited on Feb 05, 2009 at 04:53 PM · View previous versions

Feb 05, 2009 at 04:37 PM

Chrono1081
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p.4 #2 · 5D2 HORROR

I used to work in electronics retail and I can tell you this is nothing new from ANY company. Nikons always came back, Canons always came back, Sonys always came back (way more often then anyone else).

Seriously about 1 out of 7 cameras sold came back with genuine defects. Same goes for computers, and mp3 players, and tvs etc. Nothing knew at all. The OP just got really really unlucky.

He has the same luck with cameras that I have TVs, but I know its not QC at the TV company, crap happens and every single brand is like that. The only thing electronic that doesnt seem to have near as many returns is videogame systems.

Feb 05, 2009 at 04:40 PM

Mike Farren
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p.4 #3 · 5D2 HORROR

This is true. I read review after review on my Samsung LCD monitor before buying it. There were all glowing.

I am now on my 3rd monitor.

Feb 05, 2009 at 04:46 PM

Tom_W
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p.4 #4 · 5D2 HORROR

Mattbtn wrote:
Dang, did you get all of the cameras from the same vendor? I'd almost be more suspicious of them as getting three random, defective cameras in a row seems very unlikely, no matter who the manufacturer is.

I was wondering about that myself - who is the vendor so I know not to get a 5D2 from them if I should decide to actually get one in the first place.

Feb 05, 2009 at 04:52 PM

Daan B
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p.4 #5 · 5D2 HORROR

Tom_W wrote:
Mattbtn wrote:
Dang, did you get all of the cameras from the same vendor? I'd almost be more suspicious of them as getting three random, defective cameras in a row seems very unlikely, no matter who the manufacturer is.

I was wondering about that myself - who is the vendor so I know not to get a 5D2 from them if I should decide to actually get one in the first place.

Do you want to buy in the Netherlands

Feb 05, 2009 at 04:59 PM

jerrykur
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p.4 #6 · 5D2 HORROR

Daan B wrote:
Tom_W wrote:
Mattbtn wrote:
Dang, did you get all of the cameras from the same vendor? I'd almost be more suspicious of them as getting three random, defective cameras in a row seems very unlikely, no matter who the manufacturer is.

I was wondering about that myself - who is the vendor so I know not to get a 5D2 from them if I should decide to actually get one in the first place.

Do you want to buy in the Netherlands

Not after your experience.

Apparently the rejects get sent to the Netherlands.

Feb 05, 2009 at 05:06 PM

Daan B
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p.4 #7 · 5D2 HORROR

jerrykur wrote:
Daan B wrote:
Tom_W wrote:
Mattbtn wrote:
Dang, did you get all of the cameras from the same vendor? I'd almost be more suspicious of them as getting three random, defective cameras in a row seems very unlikely, no matter who the manufacturer is.

I was wondering about that myself - who is the vendor so I know not to get a 5D2 from them if I should decide to actually get one in the first place.

Do you want to buy in the Netherlands

Not after your experience.

Apparently the rejects get sent to the Netherlands.

Feb 05, 2009 at 05:08 PM

bobbytan
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p.4 #8 · 5D2 HORROR

Maybe the store got their copies from a knock-off factory in China. Just kidding! Wow, 3 bad experiences in a row. What are the chances of that happening? Maybe someone is trying to tell you that this is not the right camera for you!

Feb 05, 2009 at 05:13 PM

Mattia Valente
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p.4 #9 · 5D2 HORROR

Man, you've seriously got the worst possible luck, methinks.

Still, I don't think it's much more than bad luck; we're looking at severely anecdotal evidence here that says almost exactly nothing; says about as much as the fact that I've never had problems with any of my Canon gear to date, really. Yes, better QC would be nice. Yes, in an imaginary world expensive, highly sophisticated bits of electronics involve no risk, but since we live in this one, that's a pipe dream for pretty much any brand, any model.

But it still blows if you have to deal with it again and again (and again, in Daan's case). Commiserations, dude.

Feb 05, 2009 at 05:32 PM

rsg_1
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p.4 #10 · 5D2 HORROR

This is unacceptable and if Daan moves to Nikon, I would fully agree and support his decision. If you make a living with your gear, you can't put up with this sort of nonsense.

That said, how many 5DMkII units have been sold world wide, and how many have been returned to the dealer or to Canon for repair or replacement? How does that compare with the Nikon D700? It would be interesting to know, if we should ever find out, what the probabilities are.

I suspect they are quite comparable since the 5DMkII has been selling like hotcakes and is always sold-out or back ordered at many dealers.

Feb 05, 2009 at 05:44 PM

Desmo
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p.4 #11 · 5D2 HORROR

maverick666 wrote:
Can you swap ?. If not make sure Canon is paying your shipment..

Desmo wrote:
I've got my 5D2 for a week.... today it's gone to Canon. It refuses to power on. Fully charged battery, tried another battery at the shop.... nothing. If only I didn't have all those lenses....

I live in Switzerland. We don't have the same "liberal" return policy here as you have in the USA... As soon as it's out of the shop it's yours. Whatever happens has to be dealt with under warranty.And I don't even start with Canon customer service in Switzerland.... In fact it's not even Canon as they subcontract it to a company which is repairing lawn mowers and washing machines as well !!!!

Feb 05, 2009 at 05:59 PM

David Israel
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p.4 #12 · 5D2 HORROR

Daan B wrote:The stress, disbelief and waiste of recources and time this little 5D2 adventure has cost me... This is too much. I HAVE LOST FAITH in Canon

Daan, I definitely understand how you are feeling. It would be nice if some Canon executive saw this thread and decided to use thier (Canon's) resources to find out why you received three bad kits in a row. They can replace your kit, but can they replace your lost time? Can they make up for all of the frustration and anxiety and grief accompanying the fiasco? I hope that you have communicated with Canon and not just the place you bought the kit from. Somebody at Canon needs to know how bad the QC has been.

Feb 05, 2009 at 06:03 PM

maverick666
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p.4 #13 · 5D2 HORROR

Ah poor you Desmo...here in the US...I sent some stuff to Irvine and they have been offering me free shipping

Feb 05, 2009 at 06:04 PM

rvdw
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p.4 #14 · 5D2 HORROR

Desmo wrote:
I live in Switzerland. We don't have the same "liberal" return policy here as you have in the USA... As soon as it's out of the shop it's yours. Whatever happens has to be dealt with under warranty.And I don't even start with Canon customer service in Switzerland.... In fact it's not even Canon as they subcontract it to a company which is repairing lawn mowers and washing machines as well !!!!

As much as a loathe the concept of "liberal return policies", this is not an example of it. If a supplier delivers defective goods, they have to exchange it or provide a refund. It's not like something broke while it was in your possession, this is a case where a new product is DOA. I don't know about the laws in Switzerland, but sending a customer into a warranty battle with the manufacturer in such a situation is borderline criminal IMO. The supplier is responsible for delivering a properly functioning product and should be held responsible if they don't fulfil that obligation. Warranty is for issues that occur post-delivery.

Feb 05, 2009 at 06:07 PM

gabimaster
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p.4 #15 · 5D2 HORROR

Daan BDaan B,take my advice:get a new 1D MK3 with a 57xxxx serie or later,you can't go wrong.

Feb 05, 2009 at 06:12 PM

vbourrut
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p.4 #16 · 5D2 HORROR

Hi,
I am also in switzerland. Was wondering were you got your 5D mk 2

Bye,
Vincent

Feb 05, 2009 at 06:25 PM

WilliamG
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p.4 #17 · 5D2 HORROR

Chrono1081 wrote:
I used to work in electronics retail and I can tell you this is nothing new from ANY company. Nikons always came back, Canons always came back, Sonys always came back (way more often then anyone else).

Seriously about 1 out of 7 cameras sold came back with genuine defects. Same goes for computers, and mp3 players, and tvs etc. Nothing knew at all. The OP just got really really unlucky.

He has the same luck with cameras that I have TVs, but I know its not QC at the TV company, crap happens and every single brand is like that. The only thing electronic that doesnt seem to have near as many returns is videogame systems.

Clearly you never owned an XBOX 360...

Feb 05, 2009 at 06:43 PM

toddmitchell
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p.4 #18 · 5D2 HORROR

sorry to hear, that really sucks.

I wonder if these were returns that came back and the company send them back out. Since the camera are so hot and sold out everywhere maybe they thought it would fly. canon can't be that bad can they?

either way i hope you work it out without any more grief

Feb 05, 2009 at 06:49 PM

Andi Dietrich
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p.4 #19 · 5D2 HORROR

Desmo wrote:
I live in Switzerland. We don't have the same "liberal" return policy here as you have in the USA... As soon as it's out of the shop it's yours. Whatever happens has to be dealt with under warranty.And I don't even start with Canon customer service in Switzerland.... In fact it's not even Canon as they subcontract it to a company which is repairing lawn mowers and washing machines as well !!!!

That depends a lot from where you buy your stuff from. Many online shops are not reliable when it comes to service, if you are prepared to pay 5% more I am sure you are going to find a dealer with a good return policy. People have to understand that looking for the best deal comes with a "price"

As for repairs, there are actually two service centers to choose from. As I understand ITSL services Canon gear only. They are competent but not very fast IMO.

Edited on Feb 05, 2009 at 08:15 PM · View previous versions

Feb 05, 2009 at 07:58 PM

Andi Dietrich
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p.4 #20 · 5D2 HORROR

As for the OT it's nice to let us know about your multiple issues, however it may be simpler to ask Canon CPS or the nearest service center to fix it

Feb 05, 2009 at 08:01 PM

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