Upload & Sell: Off
You guys may remember I voiced concern about the number of FM'ers complaining about the 7D II auto focus. I have read about several people who are now on their 3rd camera. However, there are a couple of guys who suggest the people are not using a fast shutter speed, which is causing the out of focus issue. So I sent an email to Canon support stating: "One person brought up a concern about the 7D II ability to pan at slow shutter speeds to capture blurred wheels (propellers in my case). Are there settings to allow the camera to deliver consistent, in focus shots using 1/40th shutter speed and good panning techniques?"
William from Canon replied: "Thank you for contacting Canon product support regarding your EOS 7D Mark II. I understand you have concerns regarding the focus of this camera. I am happy to assist you.
The focusing system of the 7D Mark II is highly customizable. I would be surprised if, after some tweaking for your particular usage, the camera will be able to deliver the image quality you are looking for. Any issue being experienced with one of our cameras is evaluated by a service technician on a case-by-case basis. If an issue is discovered the camera comes with a limited 1 year manufacturer's warranty.
Please let us know if we can be of any further assistance. Thank you for choosing Canon."
I sent a reply email confirming he is telling me the 7D II is not as capable as my 7D was by enclosing the following photo and exif:
Canon EOS 7D, f/29 @ 100 mm, 1/30, ISO 100