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Thanks for the Story on Heather Penny, chilling at the very least. I remember that day well, as we all do.
I called my cousin, a Chief Master Sargent in the Air Force and asked "who did we just go to war with?" He said I don't know and had to go. My answer was "God bless you and all who serve, be safe, and call if you need anything". He did two tours in the Middle east for us, and I did uncountless tasks for his family back home to keep them safe and daily life moving forward.
AS for do "those higher up the chain who actually did have the information and resources to do something to thwart the terrorists" I suspect many are haunted by their inaction, and the rest being career politicians never got past point their fingers somewhere else.