Upload & Sell: On
Since we were talking about customer service recently, I thought I should mention an experience I just had with Dell.
I ordered a laptop for my daughter through the Salem State University IT dept. Much better deal than I could get even using our corporate discount, plus it comes with a 4-year accidental damage warranty that is actually honored by Salem State. If she drops the laptop down a flight of stairs, she can bring the IT department the pieces, they give her a loaner, and they get her laptop fixed. And it comes with full Office 2013.
I ordered it a couple of weeks ago, but this week when I checked the order status, I found it had been cancelled, and they hadn't told me. Turns out Dell screwed up - they thought I had ordered through my corporate account, and since I can't get a student laptop that way, they cancelled the order. I was actually able to get a real person on the phone, they figured out the problem, reinstated the order, upgraded the operating system to Windows 7 Pro 64-bit, gave me free next day shipping, and a $50 gift card. I'm actually getting the laptop sooner than the original order.
Nice job, not at all what I was expecting.