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Archive 2007 · Thumbs Up to Lowepro

  
 
sstone
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p.1 #1 · Thumbs Up to Lowepro


A week or so ago I had a zipper break on my 8 moth old Slingshot300. I sent Lowepro an email that afternoon and got a reply 5 mins. later saying to return it to a California address for warranty inspection. I sent it UPS ground which took it until 11-8 to get there. Today UPS delivered a brand new one to me. That's what I call pretty good service. To express ship the bag to me did impress. Thumbs UP Lowepro.

Steve



Nov 14, 2007 at 09:09 PM
k7xd
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p.1 #2 · Thumbs Up to Lowepro


Really nice to get good service.
I have a Jansport day pack to carry my camera gear that
I have had for 20 years and 5000 miles.
Lifetime warranty, sent it back a few times for repairs.
Usually back within a week of when I sent it and good as new.



Nov 14, 2007 at 09:39 PM
FSJ_Guy
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p.1 #3 · Thumbs Up to Lowepro


Lowe Pro is VERY good about that. Good company and all my bags are Lowe Pro.



Nov 15, 2007 at 12:14 AM
csm
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p.1 #4 · Thumbs Up to Lowepro


I have a lot of LowePro stuff and not one has ever broken or needed repair. But good to know they stand behind thier product in a prompt, professional fashion.


Nov 15, 2007 at 12:22 AM
Xavier Rival
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p.1 #5 · Thumbs Up to Lowepro


The laptop's compartement zipper of my Lowepro Computrekker broke last year. It was fixed for free by LowePro, even though the bag was over 2 years old and the warranty does not cover zippers for life (only tissue). Took three weeks though. The zipper was done in Europe (bag bought in France).


Nov 15, 2007 at 05:47 AM
Cicopo
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p.1 #6 · Thumbs Up to Lowepro


I had a buckle break a couple of years back (Off Road bag, which has both a shoulder & waist strap) and they shipped me a new one very quickly once I contacted them, and that bag was likely close to 12 years old.


Nov 15, 2007 at 08:39 AM
Rocketball
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p.1 #7 · Thumbs Up to Lowepro


Lowepro is all I buy.

It's good to hear when a company does the right thing for a buyer.



Nov 16, 2007 at 08:36 AM





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