Paul B
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Mariner,
Look at it this way. Canon spent some amount of time (2-3 years?) designing the MkIII and obviously the engineers designed some things that aren't working as advertised. Then the testing process failed to detect the problems. The full extent of the problem was initially surfaced by photogs out in the real world (i.e. Canon had to find out from somewhere else that their product has issues, or at least a significant number of the bodies do.)
During this process Canon rolled out at least a couple firmware updates that pretty much fell flat, at least in terms of their ability to fix the AF issues. So the problem would appear to be pretty complicated and, to be honest, if you're a Canon exec you've got to be wondering what's going on with your engineers and testing folks. I would imagine that they're trying to fix two major things: the MkIII and also the various processes that allowed this product out the door with its various problems. I agree that Canon should have done something to communicate a bit more with consumers although given the fact that they probably have been, or are, as confused as everyone else they might simply have made things worse through public statements. I'm confident that they'll get it fixed, if only because it's in their own financial interest. But it may take some time because they clearly had no idea about the extent of the problem. It will be interesting to see what happens with the 40D, which seems to be getting good reviews, and the 1DsMkIII. On the latter, if I were them I'd be pretty nervous about that roll-out.
Edited on Sep 14, 2007 at 06:24 PM
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