Home · Register · Software · Software · Join Upload & Sell

Moderated by: Fred Miranda
Username  

  New fredmiranda.com Mobile Site
  New Feature: SMS Notification alert
  New Feature: Buy & Sell Watchlist
  

FM Forums | Sony Forum | Join Upload & Sell

  

Sony Pro Service Outstanding!
  
 
stevesanacore
Offline
• •
Upload & Sell: On
p.1 #1 · p.1 #1 · Sony Pro Service Outstanding!


Hi all,

After reading all the bad reports of poor service from Sony over the past year or so, I had to report on this. I joined Sony Pro Services a few months ago when I realized how much I was depending on my Sony gear for work. I've been a Canon CPS member for years. Canon service has always been excellent.

My A7R2 needed a new rear screen, (it was slowly delaminating), and a cleaning for for a while now. Since I shoot with it weekly, it's been hard to find the time to send it in, not knowing how long they would take. I had a two week break and took a chance to send it in. I emailed the pro service people and they emailed me back a pre-paid FedEx label within one hour! This was last Friday, I boxed up the camera and shipped it that day. On Monday they called me, (a real person), told me they had the camera and were evaluating it. Tuesday, (yesterday), they called again to tell me it was ready and I received it this morning! The camera looked band new. They replaced the rear screen and cleaned the sensor and body. The service charge was $0.

To say I am impressed with their service would be a huge understatement. Here's five stars to Sony Pro Service!



Nov 08, 2017 at 10:27 PM
GMPhotography
Offline
• • • • • •
Upload & Sell: On
p.1 #2 · p.1 #2 · Sony Pro Service Outstanding!


Funny after months of being accepted. I kept forgetting to pay for it and this morning I finally signed up officially with money. Lol

Glad I did



Nov 08, 2017 at 11:58 PM
3catsinky
Online
• • •
Upload & Sell: On
p.1 #3 · p.1 #3 · Sony Pro Service Outstanding!


nice! i need to pay my $100


Nov 09, 2017 at 12:05 AM
landoflakes
Offline

Upload & Sell: On
p.1 #4 · p.1 #4 · Sony Pro Service Outstanding!


How did you each find the application process?

SPS is one reason I am considering a switch to Sony from Fuji (they only have a expensive service for the GFX). I am on track for 8 weddings this year and will likely double that next year. I have heard that some people have had trouble getting accepted by them.



Nov 09, 2017 at 02:35 AM
GMPhotography
Offline
• • • • • •
Upload & Sell: On
p.1 #5 · p.1 #5 · Sony Pro Service Outstanding!


Based on gear supposedly. 2 cams 3 Sony lenses. I think is one requirement. I can’t remember the rest. but more about years, web site and such. I don’t know how much they weigh in on gear versus qualifications.


Nov 09, 2017 at 02:55 AM
GMPhotography
Offline
• • • • • •
Upload & Sell: On
p.1 #6 · p.1 #6 · Sony Pro Service Outstanding!


Here


Qualifying Applicants Must Meet All the Following Requirements:
• Own a minimum of 2 Sony Alpha Full-Frame interchangeable lens Cameras and a minimum of 3 Sony Zeiss and/or G Series lenses
• Be an active professional photographer (self-employed or an employee of a professional imaging business/organization)
• Provide professional work samples – either tear sheets or a business URL with galleries
• Pay an Annual Membership Fee*




Nov 09, 2017 at 02:59 AM
Mystik
Offline
• •
Upload & Sell: Off
p.1 #7 · p.1 #7 · Sony Pro Service Outstanding!


Ive been really happy with pro services. My repair process went similarly to yours. I called them on Monday, received the shipping box Tuesday, camera was received, repaired, and sent back Wednesday. Camera back in hand on Thursday.

Their loaner service is great too. They contract through lens rentals, but the response time is fast and the gear is overnighted to you.

I was a CPS member for a while and had several dealings with them. Guys CPS is great, but Sony had them beat here.



Nov 09, 2017 at 02:28 PM
 

Search in Used Dept. 



elizabeth77
Offline

Upload & Sell: On
p.1 #8 · p.1 #8 · Sony Pro Service Outstanding!


I'm a member but haven't used Pro Services yet. My a7rii had severe screen damage also and I chose to send to Square Trade (where I had a long-term protection plan covering everything) as it was out of Sony warranty and theoretically Pro charges for those repairs, albeit discounted.
But the a9 needs a level of cleaning, including sensor, that is beyond what I like to do myself (I just finished a project in the desert and the dust level is incredible).
Good to hear the service is so good, it will reinforce my happiness with the system.



Nov 09, 2017 at 02:46 PM
landoflakes
Offline

Upload & Sell: On
p.1 #9 · p.1 #9 · Sony Pro Service Outstanding!


Thanks for the additional info. Do those of you that have it work full-time as photographers? Right now I am part-time and plan to keep it that way for the foreseeable future (have a website, LLC, liability insurance, etc)

I am tracking the gear requirements, but have heard that Sony has rejected some folks in the past for not having a large enough business or not earning “enough” of their income from photography.

I may reach out directly to them and see what they say (with some photo samples). I don’t want to switch and then be turned down! SPS is not the only reason I would switch, but it is a factor.



Nov 09, 2017 at 02:51 PM
stevesanacore
Offline
• •
Upload & Sell: On
p.1 #10 · p.1 #10 · Sony Pro Service Outstanding!


Mystik wrote:
Ive been really happy with pro services. My repair process went similarly to yours. I called them on Monday, received the shipping box Tuesday, camera was received, repaired, and sent back Wednesday. Camera back in hand on Thursday.

Their loaner service is great too. They contract through lens rentals, but the response time is fast and the gear is overnighted to you.

I was a CPS member for a while and had several dealings with them. Guys CPS is great, but Sony had them beat here.


I actually shipped a broken lens to Canon the same day for a lens element module replacement, fairly big job I would think. I received it back in perfect condition the same day as the Sony body came in! In fact the FedEx guy had both boxes in his hands at the same time. Both great services at the moment. Couldn't be happier with both Canon CPS and Sony. It's nice to have such great support. I also tip my hat to Fedex for consistently great service too.



Nov 09, 2017 at 03:57 PM
GMPhotography
Offline
• • • • • •
Upload & Sell: On
p.1 #11 · p.1 #11 · Sony Pro Service Outstanding!


I’m going to see about trying a 24-105 once they are out.


Nov 09, 2017 at 04:51 PM
stevesanacore
Offline
• •
Upload & Sell: On
p.1 #12 · p.1 #12 · Sony Pro Service Outstanding!


Yes, getting to demo equipment is a great resource. I did it with Canon a few times over the years. Using gear on real jobs is the best way to see just how good it really is.


Nov 09, 2017 at 04:59 PM
Adam Schallau
Offline
• •
Upload & Sell: On
p.1 #13 · p.1 #13 · Sony Pro Service Outstanding!


I'll add my 2˘...

I'm a member of Sony Pro Support and recently had to have my a7RII repaired. The LCD display was partially ripped off the camera while climbing up a waterfall in the Grand Canyon. This was definitely not a warranty repair.

Sony Pro Support and the team at Precision Camera were wonderful to deal with. They communicated very clearly, provided me with regular updates, and took care of overnight shipping both ways. The camera was repaired free of charge, was cleaned, and the firmware was updated. It came back good as new.

I've been shooting professionally for about 7 years now, and have been a member of Canon Professional Service that entire time. They have always been fine to del with, and I never had any issues with them, but in this case Sony has them beat with the superior communication. Sony really made me feel like I was their only customer.



Nov 16, 2017 at 06:00 PM
GMPhotography
Offline
• • • • • •
Upload & Sell: On
p.1 #14 · p.1 #14 · Sony Pro Service Outstanding!


Great to hear Adam


Nov 16, 2017 at 06:03 PM







FM Forums | Sony Forum | Join Upload & Sell

    
 

You are not logged in. Login or Register

Username     Reset password