jtbold Offline Upload & Sell: On
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p.1 #1 · p.1 #1 · Sony and GREAT customer service update at the end | |
I really like Sony cameras, their service is just about the worst thing out there... I bought a used rx1, which somehow developed a cracked internal lens. It was only visible at certain apertures, so the camera was usable but the error was there. Contacted sony who had me send to to Precision Camera who quoted $350 to fix it, sent it in and a few days later get a quote back from them for $875. Ok so the quoting system is intentionally misleading but they state that if any extra parts are needed it will be more. Told them no, since I can buy another RX1 for that amount. Get the camera back and not only is the problem with the lens still there, but the camera will not longer autofocus and is giving me an error code. So now I have a non-usable camera.
Now I know some will say if you buy a used camera you are in some regards taking a chance, but a 2-3 year old camera? I would have no problems buying an x-t1 of that vintage, or a nikon - or a leica m8 from way back. So why would you expect a higher end sony camera to somehow develop an internal crack?
But I digress, I contacted precision camera about the new problem, no answer multiple times. Finally when I get a customer service person on the line they tell me that while they cover any repairs they do for 90 days, since I did not have a repair done it is not their problem. Go ahead, try and get a manager for precision camera on the phone - they have the best job in the world, not only are they not required to return phone calls, but from my experience are never in the office anyway.
So I go back to sony, after multiple messages going back and forth with them - they tell me... you got it, to send it to precision camera for repair.
Edited on Nov 02, 2017 at 09:26 PM · View previous versions
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