molson Online Upload & Sell: On
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jcolwell wrote:
Man, what did they do with it, that they didn't notice a cracked lens barrel ?
Anyway, I've had two cracked lenses repaired, a 70-200/2.8L IS and something else, a 35/1.4L, I think. In both cases, I sent it in for an estimate (impacts are not covered by CPS Canada fixed-rate), and they soon quoted me the full cost, including barrel, and IS/USM, but no large elements.
The only time I've had a preliminary estimate, was for a water-damaged camera. Water damage is the other issue that's not covered under the CPS Canada fixed-rate.
Sadly, Canon Canada CPS no longer offers fixed-rate repairs for most gear.
"Canon Canada wishes to advise you of a change in fee structure to our repair rates. Effective April 19, 2017, most products will no longer be repaired under a flat rate system, instead, Canon Canada will assess each product upon receipt and provide an estimate for time and materials.
Why the change?
Flat rates are fair to all customers only if the average repair price does not vary significantly. In order to be fair to all customers, a repair estimate will be provided specifically to address the issue with your particular product. In order to minimize your downtime, Canon Canada has established a pre-approved charge. This means that if the cost to repair your product is below $349 + tax, Canon Canada will proceed with the repair and return your equipment as soon as possible. In the event that the estimate charge is beyond the pre-approved charge of $349 + tax, Canon Canada will require your approval to proceed. If at any time you require a manual estimate, please advise us when sending your product and an estimate will be provided regardless of cost."
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