TheEmrys Offline Upload & Sell: Off
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I am going through the same thing with my XF16-55/2.8. Its the center in New Jersey. At least, the accept was certainly NJ. I got an email saying it was received 6/7 and it would be done in 10 business days. Called on 6/22. Talked to Steve. So then, here is how that call went down:
I navigated the phone tree.... hit 2, then 3 to get Repair.
I get a guy and tell him I am looking for a status on my repair for my lens.
He says "Hit 2". That's all.
I say, "What?"
He repeats, "Hit 2, hit 2"
I get put back into the phone tree. I hit 2, and then 3 to get to Repair.
I get picked up on (phone clicked on the other end), and shot back into the phone tree.
This happens twice.
I then get the exact same voice as before offering to help me. Its "Steve."
I am then told it got to repair on 6/14 and that it will be 10 business days from then.
There is a fair amount of discussion on the email and its validity.
He says, "It is at repair now."
I say, "Lovely."
I would love to check on my lens tomorrow, but then, its Saturday. Not a business day. But then, I have to wait until 6/28 for the full 10 business days.
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