molson Offline Upload & Sell: On
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Well, I decided to try B&H's new UPS "free" shipping service to Canada on the weekend, and unfortunately, it didn't turn out well...
B&H collected both the federal GST and the BC provincial sales tax on my order up front, plus a token $1 for brokerage when I checked out. Then this afternoon I got a call from UPS asking if I wanted them to clear the package through Customs for me, and wanting to know how I planned to pay for the duties, taxes, and brokerage fees owing... I tried explaining to the UPS lady that those fees had all been paid in advance, but she ignored me and stuck to her script. She kept insisting I would have to pay the fees if I wanted my package, so I gave up and told her to return it to B&H.
I called B&H Customer Service immediately afterward to let them know the package was on its way back, and the customer service supervisor said I was the fifth or sixth person from Canada who called today to report the same issue.
It looks like nothing has changed with UPS shipping, so unless B&H can go back to Purolator or reasonably-priced USPS shipping, I won't be able to make any more purchases there.
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