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Archive 2017 · CPS removes lenses

  
 
EB-1
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p.2 #1 · p.2 #1 · CPS removes lenses


Oh no, my 500/4 IS will stop working.

EBH



Mar 09, 2017 at 10:25 PM
RobertLynn
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p.2 #2 · p.2 #2 · CPS removes lenses


My luck will be the day they stop servicing the 300 2.8 IS, mine will die the day after.



Mar 10, 2017 at 10:40 PM
anselwannab
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p.2 #3 · p.2 #3 · CPS removes lenses


I was just looking at renewing my CPS and the 50/1.4 is 4 points, the 70-200/2.8 IS 1 is 0 points. I think the 300/2.8 IS is 4 points. I really don't care about points, but the signalling with that is really odd. I'm a little miffed about the 70-200/2.8 IS. That is a workhorse lens that pretty much should be supported till the end of time.

24-70
70-200
300/2.8
35/1.4
85/1.8-1.2

The 24-105 is almost cheap enough to just buy a new one. The other lenses should not be abandoned so quickly.



Aug 18, 2017 at 03:18 AM
PetKal
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p.2 #4 · p.2 #4 · CPS removes lenses


Just imagine if Ford were to advise the owners of the 5th generation "Fiesta" cars (made prior to 2008 I believe), as an example, that Ford motor company will no longer accept any work on their vehicles effective immediately.

In a case like that, how long do you think Ford would last before going out of business ?

I feel Canon Inc. have been getting away with inferior (rip off) commercial practices for a very long time, owing mostly to a cartel-like system with Nikon.



Aug 18, 2017 at 06:54 AM
Mikehit
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p.2 #5 · p.2 #5 · CPS removes lenses


Rubbish. All Canon are saying is that they will no longer be covered under any benefits of the CPS agreement. Some specialist parts are now out of stock and they are making no statement that they will not assess lenses if requested or fix them if possible.

As a product reaches the end of its serviceable lifetime, Canon Europe can no longer guarantee that repairs will be possible due to the supply of spare parts.


And if Canon won't there are a host of other services available - there is a good market in used lenses for spares. A 2008 Fiesta is far less technically advanced nowadays and a lot of the parts are generic. It will be interesting to see how long it takes the cars made today to be non-servicable .



Aug 18, 2017 at 07:14 AM
Paul Mo
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p.2 #6 · p.2 #6 · CPS removes lenses


Never like to see this - I know it's the reality of Canon doing business, but still...


Aug 18, 2017 at 07:39 AM
Milan Hutera
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p.2 #7 · p.2 #7 · CPS removes lenses


Mikehit wrote:
Rubbish. All Canon are saying is that they will no longer be covered under any benefits of the CPS agreement. Some specialist parts are now out of stock and they are making no statement that they will not assess lenses if requested or fix them if possible.


And if Canon won't there are a host of other services available - there is a good market in used lenses for spares. A 2008 Fiesta is far less technically advanced nowadays and a lot of the parts are generic. It will be interesting to see how long it takes the cars made today
...Show more

Two years ago, when I wanted to have the 24-70L serviced (it was on the support list back then and still is), I contacted the store I bought it in and they told me the authorised center they send the stuff to refuses to work on 24-70L because the newer version came out.

I'm with Peter on this one. As long as the lens is off the list, Canon will most likely not touch it even if it might not require any new parts, just plain fixing.

Just sayin'



Aug 18, 2017 at 08:15 AM
PetKal
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p.2 #8 · p.2 #8 · CPS removes lenses


Milan Hutera wrote:
As long as the lens is off the list, Canon will most likely not touch it even if it might not require any new parts, just plain fixing.



Right on, Milan, that is the most troubling aspect of the issue. I can only speak from my Canon Canada experience: if a lens is on their "no longer serviced" list, the argument of "parts unavailability" is more-or-less an excuse. The bottom line is that they will not accept to do ANY work on such lens, be that a problem assessment/testing/inspection, calibration/adjustment, cleaning, whether it needs parts or not. They do not want to touch such lens, as simple as that.

Years ago, I asked them to do outermost element dust removal on 200 f/1.8 and 50 1.0 : the CPS shop manager didn't even want to listen to what I was asking them to do. The lenses were on the proscribed list, and there was no path forward there, period.



Aug 18, 2017 at 08:32 AM
TeamSpeed
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p.2 #9 · p.2 #9 · CPS removes lenses


EB-1 wrote:
Oh no, my 500/4 IS will stop working.

EBH


I was going to pick up some version II teleconverters, but now I won't. Those always need servicing it seems.



Aug 18, 2017 at 08:50 AM
DesertFoxPhoto
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p.2 #10 · p.2 #10 · CPS removes lenses


The price may also depend on how savvy the buyer is and whether the buyer asks the right questions about whether the lens can be repaired by Canon before the sale happens. Some sellers may simply sell the lens as is and expect the buyer to be aware that it is no longer being serviced.

- Matt H.



Aug 18, 2017 at 08:57 AM
Jon Joshua
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p.2 #11 · p.2 #11 · CPS removes lenses


I'm selling a 200 2.8 v1. If you want to pay more for a used v2 that will cost almost as much to repair if it breaks, go ahead...


Aug 18, 2017 at 09:21 AM
Mikehit
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p.2 #12 · p.2 #12 · CPS removes lenses


PetKal wrote:
Right on, Milan, that is the most troubling aspect of the issue. I can only speak from my Canon Canada experience: if a lens is on their "no longer serviced" list, the argument of "parts unavailability" is more-or-less an excuse. The bottom line is that they will not accept to do ANY work on such lens, be that a problem assessment/testing/inspection, calibration/adjustment, cleaning, whether it needs parts or not. They do not want to touch such lens, as simple as that.

Years ago, I asked them to do outermost element dust removal on 200 f/1.8 and 50 1.0 : the CPS
...Show more

If they are using the Canon announcement to do no work at all, then I agree with your frustration. But are you talking about CPS service or about dong any service at all? Most Canon customers are not CPS members so I assume that once a lens is de-listed from CPS it may be serviced through 'consumer' channels.

Maybe it is delisted because Canon themselves do not have any spare parts, even though some independents may have them? Maybe the parts they have run out of are those that they need (clips? formers? widgets....) to be able to dismantle and re-construct a lens being serviced? It would be interesting to know what it is that they can no longer do.



Aug 18, 2017 at 09:30 AM
scalesusa
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p.2 #13 · p.2 #13 · CPS removes lenses


Al Goldis wrote:
Unless that is only a partial list, then it doesn't make a lot of sense.

Why drop the IS version 1 400/2.8, but not the same version of the 300/2.8, 500/4 and 600/4?



They drop a out of production lens when they have exhausted a part that is needed to repair it. If there is a unique part to the lens, say the front element that is out of stock, they stop servicing a lens, and sell the remaining unique parts to independent suppliers. Since there will still be lots of parts available, with only one or two unavailable parts, independent repair shops will continue to repair lenses for years, as long as they have a needed part. If a needed part is no longer available, sometimes a used part can be found. If not, then the lens can be used to salvage the workable parts and make it possible for other lenses to be repaired. Its just Canon that will no longer service them.




Aug 18, 2017 at 10:51 AM
anselwannab
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p.2 #14 · p.2 #14 · CPS removes lenses


So, the CPS will still clean and check lenses like the 70-200/2.8 IS (1)?


Aug 18, 2017 at 11:10 AM
PetKal
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p.2 #15 · p.2 #15 · CPS removes lenses


Mikehit wrote:
It would be interesting to know what it is that they can no longer do.


Well, I would not know the inside details of their operation, but on the surface of it, I've been told time and time again that when a lens is "blacklisted", then Canon Canada doesn't touch it. When I tried to discuss this a bit more with their CPS manager, I was given a few reasons for them not accepting work on "blacklisted" lenses:
(1) Allegedly, they do not have a "clean maintenance room", so they can not ensure their dust removal from the lens interior would be successful.
(3) They claim they are afraid that by accepting repairs on an older lens, they would be held accountable for any emergent problem with it which would require unavailable parts to remedy.
For example, during cleaning or testing, a Canon technician accidentally short circuits or drops the lens, and thus all of the sudden nonexistent spare parts are needed.



Aug 18, 2017 at 11:12 AM
dhachey
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p.2 #16 · p.2 #16 · CPS removes lenses


dhlewis wrote:
Resale values on especially more expensive items have been dropping steadily the last couple of years. Less demand? Less people who are serious about an expensive hobby? More choices now that other lens makers have improved?


Agreed! Canon has made 120M EOS lenses, so we likely have a saturated market. I've tried to sell my 16-35mm F2.8L V2 off and on for a couple of years, but couldn't. I'll probably just list it here for a lowball price, just so I can clear it out of my office.



Aug 18, 2017 at 11:18 AM
Mikehit
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p.2 #17 · p.2 #17 · CPS removes lenses


PetKal:
That all sounds reasonable. The question I guess is how long you think they should have parts stockpiled for.

In their camera design, they do have a habit of limiting functions not because it does not work but because they think it does not give the standard they think they should deliver - a trite example is AF at f8 for those bodies not designed for it where the camera will try and AF at f8 but it is erratic and unreliable so Canon TCs are programmed to prevent it even trying. This servicing sounds similar in that like 'we may take it apart and not be able to put it back together so we are making the decision for you before we start'.



Aug 18, 2017 at 11:19 AM
PetKal
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p.2 #18 · p.2 #18 · CPS removes lenses


I've just remembered another reason given to me by Canon Canada for not accepting any work on "blacklisted" lenses: they claim they have no corporate mechanism which would allow them to query part inventories of other regional Canon distributors. They also do not do such lateral ordering or exchange of parts. Even though Canon Canada is owned by Canon USA, all Canon Canada material ordering, be it equipment or parts, is done from Japan directly.
Therefore, when Japan tells them they can not fulfill a part order, the process stops right then and there, the end of the road, although some other regional Canon distributor might be sitting on a cartload of the part needed.

I had a similar problem with Canon touch-up lacquer (white).
Canon Canada had stopped carrying it a long time ago, they apparently had no SKU number for it in their system, therefore, they could not order it for me from Japan. Now, Canon USA had the lacquer in stock, but they were not allowed to sell/ship to customers in Canada. Moreover, I was told there was no admin procedure which would allow a $20 tin of lacquer to be transferred from Canon USA to their subsidiary Canon Canada.
Regardless of how much I begged, Canon Canada displayed no interest whatsoever in helping me with that minor problem.



Aug 18, 2017 at 11:46 AM
ggreene
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p.2 #19 · p.2 #19 · CPS removes lenses


Wow, the more I hear the more I'm glad I stay up to date with lens versions.


Aug 18, 2017 at 12:39 PM
Mikehit
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p.2 #20 · p.2 #20 · CPS removes lenses


PetKal wrote:
I've just remembered another reason given to me by Canon Canada for not accepting any work on "blacklisted" lenses: they claim they have no corporate mechanism which would allow them to query part inventories of other regional Canon distributors. They also do not do such lateral ordering or exchange of parts. Even though Canon Canada is owned by Canon USA, all Canon Canada material ordering, be it equipment or parts, is done from Japan directly.
Therefore, when Japan tells them they can not fulfill a part order, the process stops right then and there, the end of the road, although some
...Show more

The way many corporations are structured sourcing between subsidiaries sounds familiar, even though it sounds crazy from a laymans POV, and frustrating from those who want an item serviced.
The refusal to ship something like paint across the border is a rather (to me) petty extension of protecting markets but not unusual by any means.



Aug 18, 2017 at 12:53 PM
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