Mikehit Offline Upload & Sell: Off
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PetKal wrote:
I've just remembered another reason given to me by Canon Canada for not accepting any work on "blacklisted" lenses: they claim they have no corporate mechanism which would allow them to query part inventories of other regional Canon distributors. They also do not do such lateral ordering or exchange of parts. Even though Canon Canada is owned by Canon USA, all Canon Canada material ordering, be it equipment or parts, is done from Japan directly.
Therefore, when Japan tells them they can not fulfill a part order, the process stops right then and there, the end of the road, although some other regional Canon distributor might be sitting on a cartload of the part needed.
I had a similar problem with Canon touch-up lacquer (white).
Canon Canada had stopped carrying it a long time ago, they apparently had no SKU number for it in their system, therefore, they could not order it for me from Japan. Now, Canon USA had the lacquer in stock, but they were not allowed to sell/ship to customers in Canada. Moreover, I was told there was no admin procedure which would allow a $20 tin of lacquer to be transferred from Canon USA to their subsidiary Canon Canada.
Regardless of how much I begged, Canon Canada displayed no interest whatsoever in helping me with that minor problem....Show more →
The way many corporations are structured sourcing between subsidiaries sounds familiar, even though it sounds crazy from a laymans POV, and frustrating from those who want an item serviced.
The refusal to ship something like paint across the border is a rather (to me) petty extension of protecting markets but not unusual by any means.
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