Upload & Sell: On
In all my past experience (even prior to becoming an NPS member), after their inspection, they always sent me the estimate via email and I had the option to either accept, or deny the service. So are you saying that they charged your Credit Card without you knowing or approving their service?!
After a heated exchange over the phone this is what the manager of Nikon in NY told me:
"Look, you made the mistake of providing a credit card number when you sent in your equipment. If you provide a credit card number the service department is going to charge you, regardless. And right now, since the charge has already been posted and the equipment is in the process of being shipped back there's nothing I can do."
Three days prior I saw a "processing" charge on my card. Called Nikon. Asked them what I was being charged for. They said they had no idea and they'd get back to me. I have a reference number for that exact communication. The manager didn't care about the reference number at all. He also couldn't tell me what they did to the D4. I'm being serious. At one point he told me it didn't matter what they did since I provided a credit card number. I just got the D4 back today and it says "General Clean and Check" and "CLN AF System"
Follow up: I've since learned that Nikon doesn't touch the equipment. They send the equipment to a third party for service. So the NY manager is being 100% honest. Once the card is charged by the third party company there's literally nothing he can do. That's why he said it was a mistake to include my credit card number - the third party service department is just going to straight up charge the card. They see that as a green light.
Summary: Nikon NY is just a middle man now, between you and the third party service companies.