Roland W Offline Upload & Sell: On
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p.1 #9 · p.1 #9 · Very Poor Experience With Gitzo Customer Service | |
It has been a while for me, but I had two cases of very poor customer support for warranty or parts situations. For one thing I ended up buying some structural adhesive and doing the warranty repair my self, for another I ended up with finding Gitzo Spares in the UK, and they were great for parts. I have since been migrating to Really Right Stuff for my tripod needs, especially since they now offer a pretty complete lineup. Just bought my 4th RRS tripod, and I now own one from each series. I sure wish I had purchased the RRS series 2 sooner.
RRS is not a perfect company, but they are very good. I have always had great customer service, and have talked to people that know their product, or can get a correct answer to a complex question. In my case, I am very willing to pay a bit more for excellent products and great customer service. I do also like that everything is made in the US, but that is not a primary factor in choosing to buy from them.
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