Jeff Offline Upload & Sell: On
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Tyler, it sure sounds like you're a bit perturbed... at me.
I don't know what to tell you, maybe they got the dates of my trips wrong? They only missed by a few weeks.
Just out of curiosity:
How long have you been an F-Stop customer?
How many F-Stop bags do you own? How many ICUs? How many accessories?
Have you ever sold an F-Stop bag as used?
Have you ever posted a review of one of their products?
Have you ever given them specific feedback as to features, design, durability, or materials?
Have you ever posted any 'in-the-wild' user pictures to their Facebook feed?
Have you ever frequented forums answering general questions about F-Stop gear?
Have you ever been the Moderator of a forum with >225k members?
Have you ever tried to get a refund from F-Stop?
Have you ever had a warranty claim with F-Stop?
Have you ever spent 30 minutes on the phone with one of their Customer Service representatives outlining specific details as to how their business approach is failing their customer base? Multiple times? Over the course of years?
I have no idea why they treated me different than you, but you probably need to face the fact that your pack is deep inside a ship crossing the Pacific Ocean. I've been there, trust me, I know that place you're in.
Lashing out at me won't help your situation, though (despite your assertion that it's "not personal", a whole bunch of subtle language in your posts to me/regarding me might suggest otherwise). You should take the time to sit down and write a cogent assessment of your experiences with F-Stop, then sit on it 24 hours and edit it before sending it to Ian.
I'm pretty sure that F-Stop knows they have problems with their customer base, ongoing problems with the supply chain, and increasingly concerning issues with how they continue to do business (I feel like we were all kickstarters for the RB Ajna, and for all we know the market is about to be flooded with that color scheme). The question is: will anything change?
If you get a hold of Ian and he agrees to re-direct your pack to me, I'd be happy to drop this one off at UPS on your dime. I don't need it for awhile, as my travel window is behind me and I have other packs I can make do with. Have him email me with confirmation if you'd like to go that route, but that's a lot of jumping through hoops when your pack is presumably some small number of weeks from being shipped to you, after this arduous 8-month wait.
I'm going to go mow the lawn.
Jeff
killersnowman wrote:
yes but you didn't even get it in time for your trips so why go the extra mile for you and why specify groups of people that get them early when you aren't aren't even a member of those groups? if they said Red Bull Insiders, people in Asia and Oceania, and people that REALLY needed them... then ok. but they laid out a group of people that you are not a part of. soooo thats a lie. it may be innocuous but its still a deception.
and yes the 75 pieces you are referring to are mentioned in the response to my inquiry. those are not the ones im interested in. im interested in why you got yours and none of us got ours. did you pay extra for your drop shipment from china? or was it fstop just hammering the tallest nail? you screamed the loudest and got your pack and the rest of us got ours on a shipping vessel?
im not mad at you, but from what it looks like, you got yours drop shipped and the rest of us got ours on a slow 20 day shipping vessel voyage. just trying to figure out why?...Show more →
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