Abbott Schindl Offline Upload & Sell: Off
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I know a number of people using CamRangers and haven't heard of anything like this. I use my CamRanger with Canon 1D Mark IV, 7D Mark II and 5DSR cameras—controlled using either an iPad2 or MacBook Pro—and the only shortcoming I've found is that file transfers are miserably slow (unbearable with the 5DSR), so I don't let the CamRanger transfer files—I only use it for control.
If it's any help, I always connect the CamRanger to the camera with the CR turned off, and I turn it on after making the physical connection.
How is your USB cable connected to the camera? Did Canon supply a little stabilizing clamp, and if so, are you using it? LensRental's disassembly notes for several newer Canon bodies indicate possible fragility of the USB connectors. I always dangle my CamRanger from the tripod's centerpost hook or another rigid connection, and I make sure that the cable's got a little slack. I NEVER just let the CamRanger hang loose.
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