RobertLynn Offline Upload & Sell: Off
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1: Describe the problem. Include photos and or videos. Technology is there for this, don't make it difficult.
2: Price the item accordingly. Does that mean lower the price by 413? No. Perhaps the person who buys it is a Platinum or Gold CPS member that is offered a discount in exchange for their membership in the program. To them, the value may only be affected $100 or $200.
3: Some members have offered a return period. I personally would only accept a return on the item if it was for something not as described. I am not for leaving people up the creek without a paddle, but I am of the mind that if I shipped you a perfectly good item, disclosed all their is to it, there's no 2 week trial period. You don't get to potentially damage it before you decide if you want it or not. If it arrived DOA, then I'd ask for it back, refund their money, and file an insurance claim. If they had it, worked fine, focus was good- but they just "had second thoughts." No, that's not your problem, it's theirs. They knew they were buying a potentially compromised item.
Disclose, disclose, disclose.
One other item of discussion- $2400 is a great price for the lens. I paid 3000 from mine (maybe 2900) from Japan.
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