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p.1 #11 · p.1 #11 · Kirk L-bracket for 5DII failing (swiveling 5DII): Oppion/advise needed, please | |
I am really surprised that Kirk will not listen to your issue. It does sound a bit like a bracket that was not manufactured properly. If it is defective, they should support their warranty for what ever period they list. A return policy is not the same as their warranty for a defective product that has not been damaged.
I am pretty sure Really Right Stuff still has a 5 year warranty to the original purchaser for defects. Out of the many many items I have purchased from them, I had prompt satisfaction on one defective lever release clamp. And on a tripod that I purchased used, they fixed a known issue with it even though I was not the original purchaser. And on their issue with some tripod legs repeatably becoming loose and swinging to easily, I have a friend that got a rebuild kit for the leg pivots for free from them. But in general RRS delivers high quality stuff, and has very little need to do any replacements.
Take the screw out of your bracket, and put the bracket against the camera, and see how much slop there is. If there clearly is slop, use that information and call Kirk, and talk to them about your defective L bracket. If that is a fail, consider adding a bit of thickness to the edge of the cupping ridges to close any gaps, and provide firm cupping of the camera. For small amounts of add, you can use metal adhesive tape in several layers at the key locations that need help. Not an ideal solution, but it might save you buying a new L bracket.
And, since your camera is not a current model, if you want another L bracket, you can look for a used Really Right Stuff L bracket on line and save money. The 5D2 L brackets go for $50 to $80 used on the major auction site, which is a fair amount of savings over what a new one would cost. I just looked at the RRS site, and they do not list the L bracket for the 5D2 right now for the one that would fit the body only. It could be just a website error on their new site layout, or they might have stopped making them. If you want to consider a new RRS L bracket, give them a call.
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