skg photos Offline Upload & Sell: Off
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When I left Smugmug, they did an unannounced update that broke all my categories and links and couldnt be fixed fast because so many other huge issues had happened and support couldn't handle it. Their attitude, as you said, was blame, not accepting responsibility for releasing untested updates. So irritating.
I had two weddings to digitally deliver by a certain date, and believe it was in June.
I had no choice but to set up at Zenfolio to keep my contractural obligations to clients. Smugmug had cost me so much time over various issues that I was actually happy to finally find peace at Zen, a site that seemed to work and where the support was much less 'snippy'. Smugness is not exactly a quality most of us are drawn to in a service provider, but SM lived up to their name. And Zenfolio seemed a better fit for my needs.
Until this year. The e commerce has always been awful for both Zenfolio and for smugmug, requiring in -person sales support for even the most tech -savvy clients, but now the site seems down as much as it is up, and only fractions of galleries load at any given moment.
Their status page outright lies, and never shows the reported issues.
They are, lately just full of excuses, but don't seem to really care, catering more to hobbyists than pros.
What was a Zen experience has turned to angst, as people try to order before an expiring glallery and the site is down yet again. I have so many abandoned shopping carts it's crazy!
For over $300 a year, its become pretty horrible service.
But Smugmug was so bad that I'll never give them another dime.
I'd welcome other options or suggestions....Can anyone recommend their host for online galleries? Is anyone happy? this should not be so hard in 2016.
Edited on Feb 10, 2016 at 04:26 PM · View previous versions
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