ontime Offline Upload & Sell: Off
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Well, they responded... and overall I'm pretty unhappy with their support folks.
Here's my latest response:
Thanks for the explanation. You cite print sizes such as "5x7, 8x10, 11x14 and 16x20" which do not match the aspect ratio of the Canon 6D's sensor output. If I had printed at any of those sizes I would have expected a crop.
The print I ordered is an 8x12 - the same aspect ratio the Canon 6D's 35mm sensor (2:3).
This is demonstrable by downloading the flickr image I linked in my first response and attempting to upsize it to a 12x8 inch print while maintaining the aspect ratio. I just did this in paint.net. If you force the image editor to maintain the aspect ratio of the 2000x1333 (3:2) flickr version it upscales to an exactly 12"x8" print at 2880x1920 pixels. I confirmed this using photoshop with the original, full sized JPEG as well.
I took the image and stepped through your checkout process again. In the "Crop and View" section, if I choose 8"x12" and select "rotate crop" (to make it horizontal) the resultant maximum sized print is 100% of the original image, with no cropping applied.
On my end, it's possible (but unlikely) that I applied a crop at this step. Is there a way to see the final image used to create the print?...Show more →
And their response:
Hi! Yes, while you're going through the ordering process, you'll see where the cropping marks will fall as well as the Preview in the window in the upper left hand corner. It is always possible that these horizontal crop marks where moved and/or adjusted slightly off thus giving you this end result during this process.
I already know this. Am I asking too much by trying to confirm whether or not the overcropped print was my error or theirs? Should I just ask for a refund instead?
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