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Archive 2015 · Canon NJ repair center

  
 
epphoto
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p.1 #1 · p.1 #1 · Canon NJ repair center


I will make the long story sort
Sent the 17mm TS-E out fora free cleaning to Canon
lens is in 100% cosmetic and working condition
I get a repair note

Lens Maintenance Service Estimate updated by tech for major parts due to impact tilt unit is bent and lens not focusing properly. Replace lens group assembly 1B and tilt unit..PLease respond to updated estimate
$569.00

WTF now what ?
I never drop the lens the lens went out 100%
any suggestions ?



Jun 04, 2015 at 09:36 AM
Shutterbug2006
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p.1 #2 · p.1 #2 · Canon NJ repair center


Suggestions? Get it repaired? Or have them send it back.


Jun 04, 2015 at 09:41 AM
epphoto
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p.1 #3 · p.1 #3 · Canon NJ repair center


Shutterbug2006 wrote:
Suggestions? Get it repaired? Or have them send it back.


The lens was 100% the time I sent them in
Someone has drop my lens why I have to pay for this repair ?



Jun 04, 2015 at 09:43 AM
Shutterbug2006
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p.1 #4 · p.1 #4 · Canon NJ repair center


I don't know. Why does Canon have to pay for it?

Maybe it was damaged in shipping? Or maybe you didn't know it wasn't really working perfectly.




Jun 04, 2015 at 09:46 AM
epphoto
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p.1 #5 · p.1 #5 · Canon NJ repair center


Shutterbug2006 wrote:
I don't know. Why does Canon have to pay for it?

Maybe it was damaged in shipping? Or maybe you didn't know it wasn't really working perfectly.



They pay for my shipping as a platinum CPS member



Jun 04, 2015 at 09:57 AM
WestFalcon
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p.1 #6 · p.1 #6 · Canon NJ repair center


You may have to use your own camera/lens insurance to cover.....hopefully it is insured.
My State Farm Policy(camera policy) would cover it.



Jun 04, 2015 at 04:51 PM
hotdog12
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p.1 #7 · p.1 #7 · Canon NJ repair center


I haven't had to send gear off for several years, but I've always gotten first-rate service from the NJ folks, even on severely damaged gear. Weird.


Jun 04, 2015 at 05:22 PM
epphoto
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p.1 #8 · p.1 #8 · Canon NJ repair center


hotdog12 wrote:
I haven't had to send gear off for several years, but I've always gotten first-rate service from the NJ folks, even on severely damaged gear. Weird.


Me to I sent them gear all the time without any problem for 12 years now



Jun 04, 2015 at 05:38 PM
anthonysemone
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p.1 #9 · p.1 #9 · Canon NJ repair center


Is this the same place? Just askin'

https://www.fredmiranda.com/forum/topic/1368537



Jun 04, 2015 at 06:43 PM





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