koffikapp Online Upload & Sell: Off
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Their customer service is definitely great. I purchased their new Gold-n-Blue polarizer in Cokin Z-Pro size earlier this year, which I discovered had an unfortunate flare issue that I hadn't encountered with any of their filters before. I contacted Singh-Ray about this and also explained I had an older Cokin P-sized Gold-n-Blue filter, and I was asked to test both filters under shooting conditions that could result in flaring (landscapes with the sun in the shot). Both filters were sent in for service and it seems they not only replaced the new filter that I bought, but also the older one - completely free of charge. Truly excellent and personalized service, probably the best I've ever come across. Of course their products are equally great, and this coupled with the knowledge that you can always get help should something arise makes the slight price premium over other brands well worth it, in my opinion.
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