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Thanks for the additional information.
Let me ask this: did you have any discussion or what one might call an argument about the repair cost and subsequently carrying it out? Because it sounds like they did a partial teardown and then ceased work when you refused the revised estimate.
I know that it seems like I'm pointing out the obvious above, but in the past a CPS CSR had told me that they repair an item to good working order (either at cost or warranty) if they will do any further work at all.
As a hypothetical example: you send them a DSLR with a severe autofocus problem, and it also has cracked condenser lens. By what he'd told me, Canon won't just repair the autofocus system and return the camera with something else that's not in good working order (said condenser lens). They would just abort the repair and return it to you at your cost. But, they wouldn't necessarily re-assemble a camera that's already broken; it's simply as stated, an aborted repair. It may seem like hardball, but one could argue that they are not going to get fully paid for the diagnosis, teardown and rebuild -sans repair- so they stop right there. Moreover, you could claim something else is wrong in the restoration to its prior broken state. I'm not saying they're right, nor that you are wrong but they've started a repair, probably not done a good job of the diagnoses and possibly mis-quoted you the real cost, then during the surgery said "whoa! this is worse then we thought, put more money on the table, please." and naturally one would feel like they're being held hostage so to speak.
You've paid them $197. Do they want an additional $300 for the mirror box, or a grand total of $694? That's not really germane to the "camera in pieces" bit above, but I am curious about the cost.
For sure, either Canon did not communicate or otherwise articulate well their service terms to you well enough, or perhaps you might have misunderstood one of the details. In any event, besides the dis-assembly issue your camera has seemingly suffered some additional damage at the hands of Canon and this is now a point of departure for the deeper discussion with them about how you're going to at least get your camera put back together, original issue repaired or not, to your satisfaction.
And, to Canon's.
They're neither illogical nor malicious at Canon. As others said above, keep your cool, keep your notes and records, and start the conversation with them. Be prepared to cede a little ground if their offer is close to "good enough".
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