jeetsukumaran Offline Upload & Sell: Off
|
Send it back ... but make sure to explain the situation to a rep on the phone and see if you can get it sent to a different service center.
My experience:
I had a new TS-E 24 II that had distinct purple fringing out of the box (i.e., manufacturing defect).
Took a whole bunch of real-world as well as test chart images documenting the problem, explicitly stated conditions under which it occurred (including usage of hood and no shift/movements) and sent them in along the lens.
Weeks later, got the lens back with a note saying that nothing was wrong with the lens and I should use the hood to avoid purple fringing (). I was very, very, very irate. But figured might as well (politely) try to get it repaired again. Called Canon service, and, by chance, got a really nice rep on the phone. He apologized, and said that he would set up re-repair and suggested that I use another service center to avoid getting the same technician. He arranged to cover the shipping both ways as well as the repair. A couple of weeks later, the lens was back with a note indicating that some parts were broken and had to be replaced.
But you know what actually made my day? Apart from being very helpful and professional, it turned out that the phone rep I was talking to happened to be a nature/wildlife photographer as well! We ended up chatting for over an hour, long after the re-repair was arranged. He gave my lots of great suggestions on places and parks to visit around my area (I had just moved here), and especially with regards to shooting bears, as he was experienced in photographing them in Alaska and around Ely, MN. Really appreciated not only his help with the service, but him taking the time to chat about a shared passion! I really enjoyed that service call, more than any other service call I have ever made!
|