Upload & Sell: On
Have any fellow Canadians used this www.lensrentalscanada.com service ? I tried to, but that abruptly ended today before it could even begin.
I'm going to the Canadian International Air Show in Toronto this weekend and wanted to bring a larger lens. So, to prepare for this, I initiated an order with lensrentalscanada.com on August 8th for a Nikon 200-400mm f/4G VR II ... it was definitely available for the dates requested. Proceeded to pay $305.10 in Canadian funds for a 4 day rental with damage waiver. August 11th I receive an email stating that to finishing processing the order, I had to phone them. I did so that afternoon, answered a bunch of questions .. where do I work, what will I be using the lens for, what camera will it be on ...etc., bullsh@# questions in my mind. After answering the questions, the girl said everything was ok and we hung up. In my account history, it showed the lens as being VR I so I emailed to confirm it was indeed the expected VR II, they responded right away to confirm yes, it was VR II. Great, that was the last email I received from them until today.
Today they email to say 'unfortunately' their management had not heard back from me regarding the rental, and that it had not been approved by security. They said a deposit was required to proceed. I promptly phoned them within 1/2 hour of receiving that email to ask what was going on. They said I had not been approved by 'security' and that if I wanted to proceed, a full deposit of approximately $9000 had to be paid up front before they shipped the lens. I asked what was wrong with my 'security' check, the girl didn't know as she apparently wasn't given that information.
W....T....F.... ? I prepaid the $305.10 deposit using a Canadian credit card with my name and address and more than $30,000 in credit available on that card. The lens shipping address was the same as my billing address, my residential address. I called my credit card company today and confirmed there are no issues/blocks on the card. I called lensrentalscanada.com when requested and answered each and every question they asked. Every email conversation that we had was fine up until this management email. My bitching at them afterwards apparently went through fine as well. For the record, after phoning them today, I got an email stating my deposit had been returned (I have yet to see my credit card bill to confirm).
With that said, this email is more to vent and yes, to 'tattle'. I'm still curious, has anyone else had any experiences with them, good or bad. Is my experience out of the ordinary ?