Helen Oster Offline Upload & Sell: Off
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p.1 #5 · p.1 #5 · Adorama shipping USED gear and selling it as NEW? | |
aspirebooth wrote:
Helen,
Is there a reason why people can't accomplish a simple task. I was told they would send me a shipping label to return it. Instead, what do we get. Adorama initiating a damage claim?
Sorry, it's a procedure. You shouldn't have been told that a shipping label would be sent until they'd seen a picture.
Let me give you another scenario based on something that happened recently; a customer ordered a camera bag then saw it priced lower somewhere else. He asked us to price match, but because we only match to equally reputable companies we refused (we have inside info on the other company).
When his camera bag arrived he contacted us insisting that we shipped damaged goods and demanded a full refund. When we get it back, we can see with 100% certainty that the bag was damaged intentionally. We can also say without doubt that the bag was not previously sold, opened in the store etc.
Had the CS rep requested a photograph, and seen the damage, a label would not have been sent.
Now, I am no way suggesting in any way that this is the same as your situation, but we cannot leave it to the call center reps to make a judgement call. So the procedure is that they must request a picture. I really am sorry for the inconvenience.
Edited on Jul 24, 2014 at 03:41 PM · View previous versions
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